Tethr

SEPTEMBER 8, 2021

So if you’ve ever wondered how, exactly, our AI-powered machine works—this one’s for you. All the speech processing technologies like transcription, automated speech recognition, natural language processing, and others, are all proposed answers to that difficult question. Step 1: Recording accuracy.

Analytics 98

Analytics Technology Banking Engineering 98

AWS Machine Learning

NOVEMBER 21, 2022

With the advancement of natural language processing (NLP) and machine learning (ML) techniques, we can uncover valuable insights and connections from these textual documents quickly and with high accuracy, thereby helping companies make quality business decisions on time. Fraud detection. JumpStart solution templates.

Scripts 72

Scripts Metrics APIs Healthcare 72

AWS Machine Learning

AUGUST 2, 2023

Amazon Kendra is an intelligent search service powered by machine learning (ML). An object recognition model can still detect keywords such as “dog” and “umbrella,” but a GenAI model offers deeper understanding of what is represented in the image by identifying that the dog lies under the umbrella.

Enterprise 72

Enterprise Healthcare APIs Big data 72

TechSee

SEPTEMBER 26, 2018

What’s more, they’re continuing to evolve from their predecessors; just a few years ago, the notion that a bot could answer a text message or suggest a product for purchase was revolutionary. This is now commonplace, with chatbots a near-standard Help feature on websites and other online platforms. Phase two: Image to image/text.

Chatbots 107

Chatbots Finance Enterprise Engineering 107

Noble Systems

MAY 11, 2021

Advancements really started to heat up in the 1970s when the US Department of Defense and Defense Advanced Research Projects Agency developed the Harpy speech system that could understand over 1000 words. By the early 2000s, speech recognition achieved close to 80% accuracy. Google Voice Search launched in 2009.

Analytics 52

Analytics Interactive Voice Response Coaching Self service 52

TechSee

JUNE 25, 2019

Facial recognition identifies and verifies an individual by comparing facial features from a digital image or video to a face database. AI continues to make significant improvements to machines’ biometric recognition capabilities, especially when it comes to challenging lighting conditions, angles, and backgrounds.

Technology 122

Technology Customer Service Gamification Contact Center 122

NobelBiz

AUGUST 14, 2023

The call center sector, constantly under pressure to enhance customer satisfaction and operational efficiency, finds a revolutionary ally in voicemail detection. Let’s look at some of the key benefits of answering machine detection. Instead, they’re plugged into real, live chats with customers more often.

Contact center software 52

Contact center software Call Center Contact Center Coaching 52

Callminer

AUGUST 1, 2017

To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Lumoa

NOVEMBER 21, 2023

Accuracy: For processing the feedback data and making judgments based on it, AI tools help reduce human errors and oversights delivering accurate analytics. Consistency: While processing data with efficiency and accuracy is essential, results may vary without consistency. Inconsistencies affect results and decision-making.

Feedback 83

Feedback Chatbots Analytics Metrics 83

AWS Machine Learning

NOVEMBER 22, 2023

Now all you need is some guidance on generative AI and machine learning (ML) sessions to attend at this twelfth edition of re:Invent. In addition to several exciting announcements during keynotes, most of the sessions in our track will feature generative AI in one form or another, so we can truly call our track “Generative AI and ML.”

Engineering 113

Engineering Best practices APIs Government 113

AWS Machine Learning

NOVEMBER 21, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Layout is a new feature that allows customers to automatically extract layout elements such as paragraphs, titles, subtitles, headers, footers, and more from documents.

APIs 88

APIs Construction Metrics Education 88

SmartKarrot

MAY 19, 2023

This can be particularly useful for software applications that involve human-machine interaction, such as chatbots, virtual assistants , or customer support systems. With ChatGPT, businesses can automate repetitive tasks, improve customer engagement, and respond to complex search queries with accuracy and efficiency.

Chatbots 10

Chatbots Engineering B2B Feedback 10

SmartKarrot

MAY 19, 2023

This can be particularly useful for software applications that involve human-machine interaction, such as chatbots, virtual assistants , or customer support systems. With ChatGPT, businesses can automate repetitive tasks, improve customer engagement, and respond to complex search queries with accuracy and efficiency.

Chatbots 10

Chatbots Engineering B2B Feedback 10

AWS Machine Learning

NOVEMBER 15, 2023

PCA’s security features ensure that any PII data was redacted from the transcript, as well as from the audio file itself. Principal and AWS technical teams partnered to merge the Genesys CTR and postprocessing placeholder features into the main release of PCA.

Analytics 112

Analytics Interactive Voice Response Average Handle Time Contact Center 112

CSM Magazine

JUNE 16, 2023

Proactive AI customer support with machine learning Companies no longer wait for customers to experience issues. This helps organizations to handle various issues, answer queries, and route requests simultaneously, ensuring a unified and seamless workflow. ML algorithms can forecast their needs and tackle problems before they occur.

Customer Service 52

Customer Service Virtual Agent Chatbots Enterprise 52

AWS Machine Learning

JUNE 15, 2022

Machine learning at the edge (ML@Edge) is a concept that brings the capability of running ML models locally to edge devices. If a person enters this area by mistake, a safety mechanism is activated to stop the machines and protect the human. Edge computing is the act of running workloads on these edge devices.

Transportation 77

Transportation APIs Big data Wireless 77

JustCall

APRIL 24, 2023

It is a robust business phone system that includes features such as: Power dialer Smart switch Global connect, etc. With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well. Call drops occasionally occur when the calls are being transferred.

voip 52

voip CRM Enterprise Call Center 52

SmartKarrot

OCTOBER 31, 2022

It should be easy for clients to use but also have features that will facilitate communication between them and their account managers (as well as between the account manager and other teams within the company). Advanced analytics and pattern detection. When you use AI, it is not just the analysis of your data done by a machine.

Accountability 10

Accountability Management Engineering Personalization 10

Balto

JANUARY 22, 2024

The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. It’s a massive leap forward in the world of Artificial Intelligence and Machine Learning. How Does Generative AI Work?

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52

AWS Machine Learning

NOVEMBER 10, 2023

Creating high-performance machine learning (ML) solutions relies on exploring and optimizing training parameters, also known as hyperparameters. Hyperparameter optimization (HPO) can lead to faster training times, improved model accuracy, and better generalization to new data. We use a Random Forest from SkLearn.

Scripts 90

Scripts Metrics Feedback Enterprise 90

AWS Machine Learning

MARCH 19, 2024

In the evolving landscape of manufacturing, the transformative power of AI and machine learning (ML) is evident, driving a digital revolution that streamlines operations and boosts productivity. To enhance code generation accuracy, we propose dynamically constructing multi-shot prompts for NLQs.

Construction 117

Construction Scripts APIs Enterprise 117

AWS Machine Learning

NOVEMBER 30, 2023

The middle layer is easy access to all of the models and tools customers need to build and scale generative AI applications with the same security, access control, and other features customers expect from an AWS service. AWS innovates to offer the most advanced infrastructure for ML.

APIs 127

APIs Enterprise Best practices Technology 127

AWS Machine Learning

SEPTEMBER 1, 2022

Bias detection in data and model outcomes is a fundamental requirement for building responsible artificial intelligence (AI) and machine learning (ML) models. To detect bias, you must have a thorough understanding of different types of bias and the corresponding bias metrics. UCI Machine Learning Repository. and Graff, C.

Metrics 85

Metrics Education Healthcare Marketing 85

Inbenta

APRIL 8, 2022

Chatbots enable communication between a human and a machine. Chatbots make it easy for a user to find answers to questions and requests through text, audio, or both – without the need for human intervention. Today’s AI chatbots use advanced AI tools to establish what the user is trying to achieve. Image Source.

Chatbots 52

Chatbots Engineering Enterprise Scripts 52

AWS Machine Learning

NOVEMBER 1, 2023

Visual language processing (VLP) is at the forefront of generative AI, driving advancements in multimodal learning that encompasses language intelligence, vision understanding, and processing. Augmented by Grounded Segment Anything , VLP exhibits prowess in visual recognition, with object detection and segmentation being particularly notable.

APIs 94

APIs Engineering Construction Scripts 94

AWS Machine Learning

NOVEMBER 28, 2022

Over the last 5 years, artificial intelligence (AI) and machine learning (ML) have evolved from a niche activity to a rapidly growing mainstream endeavor. For example, it can now perform signature detection to identify whether documents have required signatures. At AWS re:Invent, Amazon Web Services, Inc.

Healthcare 84

Healthcare Analytics Banking Enterprise 84

AWS Machine Learning

APRIL 2, 2024

From reimagining workflows to make them more intuitive and easier to enhancing decision-making processes through rapid information synthesis, generative AI promises to redefine how we interact with machines. It’s been amazing to see the number of companies launching innovative generative AI applications on AWS using Amazon Bedrock.

APIs 135

APIs Healthcare Banking Engineering 135