AWS Machine Learning

JANUARY 16, 2024

Next, we create custom inference scripts. Within these scripts, we define how the model should be loaded and specify the inference process. With the model artifacts, custom inference scripts and selected DLCs, we’ll create Amazon SageMaker models for PyTorch and Hugging Face respectively. In the custom inference.py

Scripts 102

Scripts Metrics Best practices Accountability 102

Callminer

APRIL 21, 2020

Call center managers may be involved with hiring and training call center agents , monitoring call center metrics tied to agent performance , using speech analytics tools for ongoing quality monitoring , providing ongoing feedback and coaching, and more. Good scripting can lessen the amount of decision making, but another way to counteract.

Call Center 182

Call Center Management Scripts Coaching 182

Callminer

NOVEMBER 25, 2019

Depending on your call center’s primary functions, certain metrics may prove meaningless and unusable in a practical sense, while others can be pivotal in assessing performance and improving over time. Following are a few metrics that matter for inbound call centers: Abandoned Call Rate. Types of Call Centers.

Best practices 182

Best practices Call Center Metrics Average Handle Time 182

Global Response

MARCH 20, 2023

Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. For example, companies like Zapier and Shopify have extensive Help Center knowledge bases. What scripts or key language or techniques were used in these calls? Check QA logs.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

Callminer

AUGUST 1, 2017

Metrics, Measure, and Monitor – Make sure your metrics and associated goals are clear and concise while aligning with efficiency and effectiveness. Make each metric public and ensure everyone knows why that metric is measured. Interactive agent scripts from Zingtree solve this problem. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

AUGUST 30, 2023

For example, we could use a specialized language model pre-trained on clinical reports from scratch. The following figure is an example of a radiology report. To fine-tune this model through SageMaker Jumpstart, labeled examples must be provided in the form of {prompt, completion} pairs. ROUGELsum is a summary-level metric.

Healthcare 111

Healthcare APIs Scripts Metrics 111

AWS Machine Learning

MARCH 20, 2023

In the following example figure, we show INT8 inference performance in C6i for a BERT-base model. Use the supplied Python scripts for quantization. Run the provided Python test scripts to invoke the SageMaker endpoint for both INT8 and FP32 versions. The BERT-base was fine-tuned with SQuAD v1.1,

Calibration 80

Calibration Scripts Benchmark APIs 80

Lumoa

JANUARY 15, 2024

For example, you may decide to implement live chat and chatbots into your website to provide a smooth journey. You should have training in every area, including call scripts for your agents. Look at a range of metrics and KPIs, both in terms of the customer experience and basic ones such as conversion rates.

Customer Experience 83

Customer Experience Chatbots Best practices Metrics 83

AWS Machine Learning

DECEMBER 21, 2022

The offline store data is stored in an Amazon Simple Storage Service (Amazon S3) bucket in your AWS account. In this example, we ingest records using the FeatureGroup.ingest() API, which ingests records from a Pandas DataFrame. For an example of how to do this, see the Athena documentation. You can also use the FeatureGroup().put_record

Scripts 74

Scripts Engineering APIs Big data 74

AWS Machine Learning

NOVEMBER 21, 2022

Evaluate model performance on the hold-out test data with various evaluation metrics. You can use the demo notebook to send example data to already deployed model endpoints for the document summarization and question answering tasks. The demo notebook quickly allows you to get hands-on experience by querying the example data.

Scripts 73

Scripts Metrics APIs Healthcare 73

AWS Machine Learning

JANUARY 17, 2023

You can even replace the example dataset with your own and run it end to end to solve your own use cases. To try out the solution in your own account, make sure that you have the following in place: An AWS account. If you don’t have an account, you can sign up for one. JumpStart solution templates. Sentence transformer.

Calibration 71

Calibration Metrics Accountability Technical Support 71

AWS Machine Learning

FEBRUARY 1, 2023

The Neuron SDK is the software stack that provides the driver, compiler, runtime, framework integration (for example, PyTorch Neuron), and user tools that allow you to access the benefits of the Trainium accelerators. For example: apiVersion: eksctl.io/v1alpha5 An ECR repository is used to store the training container images.

Scripts 93

Scripts Benchmark Management Enterprise 93

Amity

MARCH 24, 2017

My goal at Influitive was to systematically increase retention and to create growth opportunities within existing accounts. customer growth metrics, on-boarding times, retention metrics, company sizes, customer LTV, overall time spent in support and managing customers) so start tracking data now!

Accountability 56

Accountability Engineering Metrics Upselling 56

Callminer

SEPTEMBER 14, 2020

For instance, to improve key call center metrics such as first call resolution , business analysts may recommend implementing speech analytics solutions to improve agent performance management. That requires involvement in process design and improvement, workload planning and metric and KPI analysis.

Call Center 182

Call Center Analytics First call resolution Metrics 182

The Northridge Group

JUNE 2, 2023

While insurance companies compete for both providers and members, the potential magnitude of loss due to poor CXs on a provider account is usually much greater than on a member account. If the customer is large and/or makes many purchases, they may need an account manager to also work out logistics for them.

B2B 67

B2B B2C Contact Center contact center associations 67

AWS Machine Learning

JULY 24, 2023

For example, NEURON_RT_NUM_CORES=2 myapp.py Based on these metrics an informed decision can be made. For this example, we’re going with us-east-2 as the region and json as the default output. This example uses Docker containers to ensure we can create reusable solutions. As an example, we will choose Inf2 as the guide.

Scripts 74

Scripts APIs Engineering Best practices 74

AWS Machine Learning

MAY 10, 2023

Examples of such use cases include scaling up a feature engineering job that was previously tested on a small sample dataset on a small notebook instance, running nightly reports to gain insights into business metrics, and retraining ML models on a schedule as new data becomes available.

Scripts 75

Scripts Automotive Engineering Enterprise 75

Fonolo

AUGUST 4, 2022

Script adherence. For example, low cSat scores aren’t usually an isolated symptom of poor agent performance. Call center performance isn’t just about individual agents and metrics. You’ll need to budget accordingly and account for raises, supervisor and agent salaries, and leadership responsibilities. Tone of voice.

Call Center 81

Call Center Abandon rate Contact Center Average Handle Time 81

Horizon CX

FEBRUARY 29, 2024

The Power of Purging Perfunctory Performance Introduction In the bustling world of business, where metrics often dominate discussions and efficiency reigns supreme, one crucial aspect can sometimes be overlooked: the human element. Lead by Example : Leadership plays a critical role in shaping organizational culture and behavior.

Morale 52

Morale Customer centricity Upselling Feedback 52

AWS Machine Learning

NOVEMBER 16, 2022

Enhanced monitoring and observability for ML workloads including Amazon EKS, Kubeflow metrics, and application logs using Prometheus, Grafana, and Amazon CloudWatch integrations. Automated deployment options have been improved and simplified using Kustomize scripts and Helm charts. Kubeflow on AWS 1.6.1 and PyTorch 1.12.1.

Metrics 68

Metrics Scripts Enterprise APIs 68

SharpenCX

JULY 26, 2023

It’s time to stop viewing call center metrics as an end result. For instance, a standard call center metric like call duration becomes more valuable when you compare it to industry averages. From there, you can set goals for improving the metric. In team and 1:1 meetings, walk employees through the metrics and why they matter.

Call Center 67

Call Center Contact Center Contact center software Coaching 67

AWS Machine Learning

NOVEMBER 28, 2022

This pipeline automates and connects the data preprocessing, model training, model metrics tracking in SageMaker Experiments, data postprocessing, and, model cataloging in SageMaker model registry. If you follow the examples in Amazon SageMaker Projects , you get a template that hosts your model using a SageMaker endpoint.

Scripts 77

Scripts Accountability Call flow Consulting 77

AWS Machine Learning

JANUARY 5, 2024

Continuous integration and continuous delivery (CI/CD) pipeline – Using the customer’s GitHub repository enabled code versioning and automated scripts to launch pipeline deployment whenever new versions of the code are committed. The drift notification emails will look similar to the examples in Figure 8.

Management 110

Management APIs Engineering Government 110

AWS Machine Learning

SEPTEMBER 1, 2023

Each business unit has each own set of development (automated model training and building), preproduction (automatic testing), and production (model deployment and serving) accounts to productionize ML use cases, which retrieve data from a centralized or decentralized data lake or data mesh, respectively.

Engineering 103

Engineering Accountability Construction APIs 103

Calltools

MAY 27, 2020

Following call scripts. Improve call scripts. Automated call scores identify pre-determined metrics such as conversation pauses or certain keywords. For example: Greetings You could assess agents on how well they use the correct greetings at the beginning and end of calls. Complying with data governance legislation.

Coaching 52

Coaching Government Scripts Metrics 52

JustCall

MARCH 6, 2023

That is, the metric should be the total time taken by the agent on phone calls, online chat, e-mail and other channels. It is an important metric to calculate agent productivity. It is crucial for this metric to be addressed. The time they take to do this can be measured by the After-contact Work metric.

Call Center 52

Call Center Abandon rate Metrics Upselling 52

SharpenCX

FEBRUARY 24, 2023

On the SharpenCX platform, for example, all your data is in one spot – saving time and headaches. Instead of spending time sorting through data, the SharpenCX platform makes it easy to gain the insight on your customers that you’re looking for with customizable reports and dashboards showcasing only the metrics you care about.

Banking 76

Banking Personalization Customer Experience Chatbots 76

Fonolo

APRIL 5, 2022

They must set strong examples of teamwork, work ethic, company values, and of course: customer service. Their day-to-day work is riddled with angry customers, monotonous scripts, and constant problem-solving. Building up performance metrics; delivering KPI reports. Easier said than done, right? Hands-on problem solving.

Call Center 99

Call Center Contact Center Gamification Construction 99

Quality Contact Solutions

SEPTEMBER 14, 2022

The objective could be very focused, such as trying to figure out why the contacts per hour (CPH) is low, for example. Ask managers and supervisors to provide scripts, training material, and several recorded calls. Listen to the recorded calls to get a better understanding of how the scripts are being used. Request Price Quote.

Telemarketing 98

Telemarketing Wireless Morale Scripts 98

AWS Machine Learning

SEPTEMBER 7, 2023

It is standard practice in some industries to monitor performance and adjust the control policy when, for example, equipment starts to degrade or environmental conditions change. Select the best training run based on training metrics. Here’s an example of JSON objects produced from time steps in the previous table. {“obs”:[[0.53,-0.79,-0.08,0.16,0.5]],

Metrics 94

Metrics Engineering Scripts Accountability 94

Quiq

AUGUST 18, 2022

For example, if your agents are only available via web chat (also known as live chat), but your customers are used to texting, this will immediately put up a wall between you. But with the pressure to serve more customers in less time, and the metrics that reinforce it , agents can speed through conversations by doing the bare minimum.

Scripts 74

Scripts Interactive Voice Response Accountability Upselling 74

aircall

OCTOBER 6, 2021

You need to create an individualized experience for your company that keeps everyone on the same page while also taking into account what’s unique about where they work. Give plenty of tools and resources, like phone scripts and email templates, for a variety of different sales situations and opportunities.

Sales 117

Sales Scripts Best practices Feedback 117

JustCall

APRIL 4, 2023

Following scripts : Call center agents may also be required to follow specific scripts or call flows when handling certain types of calls or customer inquiries. Meet performance metrics such as average handle time, quality, and customer satisfaction. Provide an example of a job description for inbound call center agent.

Call Center 52

Call Center call center software Upselling Scripts 52

Zingtree

OCTOBER 3, 2018

Customer Satisfaction also plays a huge role in how many other customer service metrics are measured; this includes First Contact Resolution (FCR) , the percentage of reported issues or support tickets that are resolved on the very first interaction with the customer. These 5 Simple Call Script Techniques Can Easily Win New Customers.

Scripts 58

Scripts Metrics Call Center First call resolution 58

Totango

SEPTEMBER 13, 2022

To give a customer success playbook example, let’s say a customer has just started the onboarding process. For example, you can design a customer success renewal playbook for clients whose subscription is nearing expiration. Track metrics measuring customer success. Plan, analyze, and understand your customer lifecycle.

SaaS 87

SaaS Upselling Best practices Customer retention 87

JustCall

MARCH 10, 2023

Call Flow Examples To understand a typical call flow structure, consider the call flow examples below. Improved Metrics From the above benefits of call flow, it is evident that it improves the overall performance of the call center as a whole. Follow a Script When you think of it, call flows are like decision trees.

Call flow 40

Call flow Contact Center Scripts Interactive Voice Response 40

AWS Machine Learning

JANUARY 26, 2024

Lastly, we connect these together with an example LLM workload to describe an approach towards architecting with defense-in-depth security across trust boundaries. In addition to awareness, your teams should take action to account for generative AI in governance, assurance, and compliance validation practices.

Best practices 122

Best practices Government Engineering Accountability 122