Beyond Philosophy

SEPTEMBER 18, 2016

Q: What has two Million phony accounts, 5,300 fired employees, a fine of $185 million and a retiring leader enjoying $124 million in stock and options after retirement? There is always pressure to make your sales goals. Sales people thrive on this and are compensated well for making their goals.

Banking 416

Banking Construction Accountability Sales 416

Totango

MAY 17, 2024

Cumbersome executive summaries : Preparing comprehensive account summaries for executives is time-consuming and challenging, especially when data must be gathered from multiple sources. As a result, CSMs spend a staggering 35% of their time compiling details on customer accounts using various tools.

Accountability 89

Accountability Government Chatbots Engineering 89

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. We spoke to a few leaders and experts from across industries to understand what remote sales practices, and hacks they are using. Tips, Tricks, and Hacks for Remote Selling.

Sales 98

Sales CRM Analytics Chatbots 98

ClientSuccess

MARCH 2, 2021

This is especially true for Account Executives and Customer Success Managers – two roles that work extremely close with customers (and each other) and tend to be rolled into one when thinking about customer account management . eBook: Customer Success as a Culture: Sales Leaders Edition.

Accountability 62

Accountability Management Upselling SaaS 62

CrazyCall

SEPTEMBER 4, 2018

Sales influencers adore doing this. Of course we can’t highlight thousands, indeed tens of thousands of inspirational and experienced sales executives, but we’ve created this list of 21 influencers who constantly share helpful advice, sales tips & tricks on social media and make up the world of sales, including the social selling.

Sales 129

Sales SaaS CRM B2B 129

Kayako

SEPTEMBER 3, 2015

We set ourselves an ambitious goal of building the first successful monthly industry webinar series. Here’s the story of how we got started, and what we learned from running our first webinar. It is a two-in-one that keeps on giving long after the webinar itself is over. Two weeks before the webinar: We set a time.

Benchmark 106

Benchmark Marketing Advertising B2B 106

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. Customer Success vs. Sales. Whether Customer Success or sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Integrity Solutions

JANUARY 7, 2020

Your sales culture is the sum-total of the attitudes, values and behaviors that permeate your team. The question is, will the sales culture you have today help you meet your goals going forward? What a Successful Sales Culture Looks Like. By Mike Esterday. They’re purpose-driven, because the culture sets the tone.

Sales 92

Sales Coaching Management Personalization 92

JustCall

JUNE 17, 2020

This calls for a need to change your sales prospecting strategy. Interventions in sales outreach through integrated communication systems is one way to adapt to not only the current scenario. In a previous blog post, I shared strategies around how to pivot sales processes. Getting Sales Prospecting Right.

Sales 52

Sales CRM Scripts Accountability 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

JustCall

APRIL 13, 2020

Start with your remote sales teams, first. In this blog, we will share some hacks and tips sales teams can follow, as they work from home. Inside sales teams have already been accustomed to remote selling. The role of field sales reps is a bit different on the other hand. It is convenient and cost-effective.

Sales 52

Sales Chatbots Analytics Wireless 52

ClientSuccess

JUNE 17, 2019

In today’s world of SaaS customer success, most CSMs and/or Account Managers are held to some sort of revenue goal. While some organizations have CSMs handle the entire upsell process, others bring in sales team members to help facilitate negotiating and contracts. This is what’s commonly known as joint account planning.

Accountability 42

Accountability Upselling SaaS Feedback 42

Totango

JUNE 3, 2022

Sales to Customer Success Handoff Email Template. As [Sales Rep Name] mentioned, I’ll be your main point of contact, and it’s my job to make sure you have everything you need to achieve your goals with our products. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar.

Feedback 110

Feedback SaaS Surveys Accountability 110

aircall

OCTOBER 25, 2018

Alex has a professional background in creating and leveraging targeted sales enablement content to produce qualified leads and increase sales efficiency. The growing buzz around sales enablement. Up until a few years ago, sales enablement was not a function that warranted any serious attention.

Sales 75

Sales B2B Outbound sales SaaS 75

Totango

JUNE 8, 2022

In this article, we’ll discuss four key takeaways from their discussion and be sure to check out the full webinar below. . Be sure to check out the full webinar to learn more about how Totango can help you eliminate chokepoints and scale your growth through our unique composable customer success platform. Eliminate Chokepoints .

SaaS 89

SaaS Best practices CRM Enterprise 89

Nicereply

APRIL 30, 2020

Be all ears to your customers and let them boost your sales because of your ace customer services. This can be a free eBook guide to your services or a discounted entry for your next webinar or just extra credits in their account. Your sales and service teams are aligned with homogenous information about customers.

Sales 69

Sales Customer Service Upselling CRM 69

Totango

JUNE 10, 2022

In a recent webinar titled “Navigating Your Customer Success Career Path”, Totango’s Sr. Some of the key takeaways from the webinar included: . After the live webinar, the speakers participated in a Q&A session with audience members. Here is a recap of the Q&A and be sure to check out the webinar on-demand below. .

Chief Customer Officer 103

Chief Customer Officer Accountability Best practices Feedback 103

ProProfs Blog

AUGUST 14, 2020

But the moment you reach the checkout page, you realize that you don’t have an account and are requested to sign up now. More than 80% of customers seek immediate response for sales or marketing questions. But this number rises up to 90% when their question is solely about sales. One of the Hyken’s blogs suggested that.

Analytics 174

Analytics B2B Education Feedback 174

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

Totango

APRIL 18, 2023

In this uncertain time, many business leaders are seeing budget cuts, longer sales cycles, and forecasts being continually reexamined … but there is good news. The post Totango AI innovations set to boost customer success productivity appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Engineering 100

Engineering Accountability Enterprise Sales 100

Influitive

MAY 12, 2016

Today’s empowered customers expect the interactions they have with your sales and marketing teams to be highly personalized and relevant—which can make striking up valuable conversations with prospects challenging. That’s one reason why account-based marketing has become a popular strategy in recent years.

Accountability 61

Accountability Marketing B2B Customer advocacy 61

Totango

JULY 11, 2023

Leader” in the Grid® Report for Customer Success software “As an executive, I am able to see the entire health-state and directional forecast of my current account portfolio. You can see more about our latest features and customer stories in our recent webinars and on our blog. ” — Juan G.,

Journey mapping 83

Journey mapping Enterprise Accountability Feedback 83

ClientSuccess

FEBRUARY 20, 2019

ClientSuccess will host Julie Persofsky , Partner & Customer Success Advisor of Winning By Design , for this month’s customer success webinar series: How to Handle Churn as a Organization and Keep your Company Focused on Growth. In this webinar you will learn: How to evaluate the main cause of churn and what to do about it.

SaaS 40

SaaS Accountability Sales Marketing 40

Totango

AUGUST 16, 2022

For example, you can use automated communication tools, such as emails and webinars, to help ensure that customers have the support they need to familiarize themselves with how to complete onboarding and start using your product. For example, you can use automated monitoring of client accounts to track user adoption rates.

Customer retention 100

Customer retention Upselling CRM SaaS 100

CrazyCall

NOVEMBER 22, 2018

And sales tips are no different. Once you type your question on how to become better in sales in Search, you’ll get 101 sales advice in return. In this respect we’ve decided to launch our blog series putting together the interviews with top sales experts that are actually making an impact and willing to share their knowledge.

Sales 61

Sales SaaS Coaching Outbound sales 61

Integrity Solutions

MARCH 11, 2021

While salespeople across industries are settling in to a world of hybrid and remote sales , most are still working to adapt to the nuances and variables that can affect success in a virtual selling environment. Virtual Sales and the Distracted Customer. Just with in-person selling, having a well-thought-out pre-call plan is important.

Sales 137

Sales Personalization Technology Accountability 137

JivoChat

SEPTEMBER 8, 2021

As a business owner, you’re likely always looking for ways to make more sales. This means that you need to funnel as many relevant people into your sales funnel as possible. This means that you can better attract the right customers and channel them into your sales funnel. . Let’s get started.

Sales 52

Sales Brand ambassadors Engineering Marketing 52

CustomerSuccessBox

JUNE 18, 2021

In this article, we collate blogs and webinars from CustomerSuccessBox which will help you as an extensive guide for customer success. The blog tells you about how does the onboarding experience of the customer define the ongoing relationship you have with your customer . Webinar: Best Practices for a Customer Success team.

SaaS 52

SaaS B2B Customer retention Upselling 52

ClientSuccess

OCTOBER 2, 2019

We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. The ultimate difference between a Customer Services Manager and an Account Manager is both in their area of concentration and how each target their customers. . Let’s talk about Account Managers first.

Accountability 47

Accountability Management Upselling SaaS 47

Beyond Philosophy

JANUARY 17, 2018

These results, however, are the basis for an economic principle called Mental Accounting. Mental Accounting describes the situations where fungibility breaks down. Simply put, mental accounting works with emotions also. I was running a workshop in the states for a mobile company when the sales manager came in late.

Entertainment 314

Entertainment Accountability Consulting Consulting 314

ClientSuccess

APRIL 27, 2017

We took the results of this collaboration and created a webinar to help disseminate the results. Recorded Webinar: The Ultimate Guide for Customer Success SaaS Metrics. We held the webinar on Tuesday, May 16, 2017, to go over the results. Request the recorded webinar here: The Ultimate Guide to Customer Success Metrics.

Metrics 41

Metrics SaaS Best practices Accountability 41

CSM Magazine

JUNE 8, 2020

Out of all the things that can decrease the number of sales a business makes, customer churn is the biggest issue many companies struggle with. Naturally, everyone wants to have low churn rates and high sales figures, but that’s hard to accomplish sometimes. A blog where you can post insightful and helpful articles. Newsletters.

Sales 52

Sales Big data B2B Metrics 52

ClientSuccess

JUNE 8, 2022

As a modern customer success professional, you probably read all the books on delivering incredible customer experiences, follow all the thought leaders on LinkedIn who share tips and tricks on daily customer engagement, and check your favorite blogs regularly to stay up-to-date on industry trends. Toolkit: Churn Management Toolkit.

Customer retention 52

Customer retention Metrics Sales Accountability 52

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Accountability 11

Accountability Management Consulting Consulting 11

ClientSuccess

JANUARY 4, 2021

A customer success manager’s relationship with a customer account doesn’t just begin and end at random. A CSM manages and owns a customer account throughout their entire partnership with a vendor organization, from the minute a sale closes throughout many rounds of renewals. Webinar: The Customer Success Maturity Model.

Customer centricity 104

Customer centricity Accountability Metrics Sales 104

Beyond Philosophy

SEPTEMBER 6, 2017

We find that many organizations measure performance in sales growth or stock price. Yes, finance, legal, accounts receivable, we are talking about you. Significant sections of meetings are devoted to operations and sales but nothing for Customer Experience. It also helps you allocate proper resources. Not celebrating quick wins.

Consulting 302

Consulting Consulting Finance Metrics 302