Totango

JUNE 19, 2020

Yesterday we hosted the second event in our CXO Series for Customer Success executives. Here are the Top 5 takeaways from yesterday’s event, . The post Top 5 takeaways from Totango’s CXO: Series Virtual Event featuring SevenRooms appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

SaaS 62

SaaS Enterprise Technology Accountability 62

Anexa BPO

OCTOBER 15, 2021

The best example of this would be Alibaba’s Taobao Live annual event, involving an online livestream broadcast with their ecommerce store to allow viewers (and consumers) to watch and shop at the same time. Analysis indicates that live-commerce-initiated sales could account for 10-20% of all ecommerce by 2026. Reach out today.

outsourcing 52

outsourcing Entertainment Business Process Outsourcing Sales 52

Nicereply

DECEMBER 8, 2020

When should agents be held accountable for bad CSAT scores? There are several situations where your agents should be held accountable for a bad CSAT score. Agents can only be held accountable for situations that they have full control over. The post Which Bad CSAT Situations Should Agents Be Held Accountable For?

Accountability 66

Accountability Airlines Feedback Customer Service 66

Totango

NOVEMBER 16, 2023

Rather than hopping back and forth between screens, this extension allows you to access pertinent account data from Totango without leaving Gmail. Users can search and select accounts and contact information, access touchpoint templates, and log a copy of the email to that account’s timeline as a touchpoint in Totango.

Accountability 109

Accountability Enterprise Marketing Management 109

Eptica

OCTOBER 8, 2021

Author: Pauline Ashenden - Demand Generation Manager From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control. Click here to read the full post on our parent company Enghouse Interactive’s blog. Many of these are impossible to plan for or predict.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Lumoa

NOVEMBER 3, 2022

Events marked “Done” now highlighted on Impact page! For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page. and we can migrate your old account to a new one. and we can migrate your old account to a new one.

Analytics 83

Analytics Feedback Accountability Marketing 83

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Beyond Philosophy

APRIL 13, 2023

There are limited engagements in events, too. I was surprised by the prevalence of FOMO and its motivational power. After all, this moment will only happen once, so you don’t want to miss it. This night at the bar isn’t going to be the same tomorrow. If you miss the concert, that band might not return for a long time.

Marketing 195

Marketing Accountability Education Management 195

Influitive

MAY 12, 2016

That’s one reason why account-based marketing has become a popular strategy in recent years. Instead of “spraying and praying” broad marketing messages, ABM requires brands spend time crafting ultra-personalized campaigns targeted at specific accounts. Learn how to make your account-based marketing more effective with advocacy.

Accountability 61

Accountability Marketing B2B Customer advocacy 61

Nuance

APRIL 8, 2021

This blog post was created by Nuance guest blogger, Daniel J. identified that 15 diseases account for about half of all serious misdiagnosis-related harms. The research focused on the “Big Three” categories of vascular events, infections, and cancers and found that 10% of patients [.] This is a summary.

Accountability 84

Accountability Healthcare 84

Totango

NOVEMBER 8, 2023

Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds. The post Drive product data visibility and adoption with Pendo and Mixpanel integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth. What is Mixpanel?

Enterprise 93

Enterprise Finance SaaS Analytics 93

VirtualPBX

APRIL 15, 2021

In a previous blog post this week, we showed you how you can log SMS messages into a Google Sheet with the Zapier task automation service. You can configure the Webhooks feature of your VirtualPBX account to send information to a similar URL that Zapier will provide for you. Then choose the Catch Hook trigger event.

Accountability 98

Accountability Customer Support 98

Totango

JULY 31, 2020

Yesterday, Totango hosted our third CXO series event for Customer Success executives. In fact, 60% of the audience stated they’ve lost accounts because they were unaware that their key stakeholders and influencers were not aligned or left the organization. The next event is scheduled for August 13th.

Best practices 106

Best practices Accountability Enterprise Sales 106

VirtualPBX

JULY 20, 2021

If you have our Business SMS feature active on your account, you can now respond automatically to other inbound triggers within your Zapier account. You could reply instantly to individuals who left a voicemail on your VirtualPBX account. Our latest update lets you send Zapier SMS messages as an action. A Few Quick Examples.

CRM 98

CRM Accountability 98

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ChurnZero

APRIL 22, 2022

Imagine being able to personally recognize each one of your customers—in the moment and in your product—every time they complete a milestone or significant event. They live directly in your application, so customers never have to search beyond their account for the information they need. role type or usage behavior).

Accountability 98

Accountability Consulting Consulting Best practices 98

Totango

MARCH 8, 2022

Participants can learn, collaborate, view exclusive content, and receive announcements about upcoming events and news. Participants can ask questions of the community, connect with peers or submit events for possible promotion. The community posts content, videos, CSM templates, reviews, and announcements of events and fundraisers.

Best practices 117

Best practices SaaS B2B Marketing 117

Aspect

SEPTEMBER 25, 2018

The best statistical model can’t predict the thousands of real-world events that actually cause people to call the contact center, for example the decision by Jessica’s parents to buy her a phone for her 16 th birthday, and Jessica’s subsequent call to the contact center about cell phone billing options.

Contact Center 185

Contact Center contact center workforce Wait times Education 185

AWS Machine Learning

OCTOBER 10, 2022

From the combined industry experience, the solution team believes that many of the modus operandi in a mobile environment is driven by fraudsters having tools and methods to create fake accounts at scale and bypass a platform’s security checks on the device, thereby enabling them to exploit the platform for large returns.

APIs 69

APIs Accountability Metrics Government 69

aircall

MARCH 23, 2022

Tokens and Gitlab account. When creating jobs and schedules you’ll be tempted to use your personal account. Instead, we recommend creating a shared account (added in a password manager for example) to do those tasks. At first, you’ll be tempted to create this job with your own account and your own Gitlab token like we did.

Accountability 62

Accountability APIs Management Personalization 62

Totango

JUNE 3, 2022

To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Invitations to events. Invitation to Event Email Template. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Escalations.

Feedback 110

Feedback SaaS Surveys Accountability 110

CSM Magazine

MARCH 31, 2023

In this blog post, we’ll explore several funeral home lead-generation methods that can help attract more clients and grow your business. Aside from a website, funeral homes should also have active social media accounts, including Facebook and Instagram.

Consulting 52

Consulting Consulting Education Engineering 52

SmartKarrot

OCTOBER 25, 2023

In the ever-evolving realm of business, Key Account Management (KAM) remains a pivotal aspect of sustaining and nurturing crucial client relationships. The stakes in managing key accounts are high; these are typically the clients that account for a significant portion of revenue. Enter the power of playbooks.

Accountability 10

Accountability Management Best practices Healthcare 10

Totango

OCTOBER 11, 2021

One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Let’s look at three of the biggest keys. Continuous Onboarding.

Education 97

Education SaaS Accountability Enterprise 97

Totango

APRIL 18, 2023

Now, simply using natural language, you’ll be able to quickly create queries to determine and locate the timely or relevant information you need in Totango segments, within customer accounts, or across your entire customer portfolio. Register for the May 4th event here.

Engineering 100

Engineering Accountability Enterprise Sales 100

Nexmo

OCTOBER 7, 2020

Vonage API Account. To complete this tutorial, you will need a Vonage API account. Once you have an account, you can find your API Key and API Secret at the top of the Vonage API Dashboard. The Web Component can also emit the phone number of a contact to the application as a custom event when clicked. Handling events.

APIs 118

APIs Scripts Accountability 118

AWS Machine Learning

JANUARY 5, 2024

Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. Event-driven architecture – The pipelines for model training, model deployment, and model monitoring are well integrated by use Amazon EventBridge , a serverless event bus.

Management 109

Management APIs Engineering Government 109

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Scripts 98

Scripts Accountability Feedback Marketing 98

Totango

MARCH 21, 2023

This may require multiple maps as standards evolve over time, yet it should always include touchpoints with sales teams at regular intervals – these will enable you to embed account plans into the mapping process so roles stay clear and alignment remains strong. Visit our events page frequently for future updates of where we’ll be.

Journey mapping 81

Journey mapping Benchmark Metrics Surveys 81

Nexmo

OCTOBER 20, 2020

There are generally two types of input that you can take programmatically from a Public Switched Telephone Network (PSTN), both of which are supported by Vonage: Dual-Tone Multi-Frequency (DTMF) —these are input events collected from your user’s handset. A Vonage API account. Creating a Vonage Application using the CLI.

Interactive Voice Response 96

Interactive Voice Response APIs Construction Accountability 96

Totango

AUGUST 14, 2020

Which then got our account teams, sales team, product teams, and support teams all excited and asking how to leverage Totango. One of the reasons that getting the group hug and really breaking down the barriers of sales and post-sales was so important to our success is we do have a very structured approach to Account Management.

Accountability 156

Accountability Feedback Sales Upselling 156

Totango

SEPTEMBER 6, 2022

Still, your KPI monitoring indicates that their account activity has dropped significantly below this level. This might trigger an automated message to your CS representative to reach out and check on the customer’s account. Three Keys to a Great QBR appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

SaaS 107

SaaS Technical Support Benchmark Accountability 107

CSM Magazine

MAY 5, 2023

This blog post will discuss the five most common personal injuries in Fort Worth and how a person injury lawyer Fort Worth can help. They can fight for you in court and hold the perpetrator accountable for their actions. 5- Wrongful Death Wrongful death is a tragic event when someone dies due to someone else’s negligence.

Personalization 52

Personalization Accountability 52

VirtualPBX

NOVEMBER 29, 2022

Texting is one of the easiest ways to alert your customers of any Holiday events, closures, wait times, or appointments. Text Alerts For Businesses is the quickest and easiest way to alert your customers of Holiday events, closures, and appointments. There is no need for businesses to be afraid of text messaging. Happy holidays!

Wait times 97

Wait times Accountability Sales Customer Service 97

Totango

OCTOBER 11, 2021

One key to higher adoption is extending the onboarding process beyond the initial account set-up phase. Setting up a new customer’s account is rightly emphasized as a key part of the onboarding process and a foundation for further SaaS adoption. Let’s look at three of the biggest keys. Continuous Onboarding.

Education 78

Education SaaS Accountability Enterprise 78

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. This means accounting for hardware, software licenses, installation, and training expenses.

voip 104

voip Accountability Customer retention Technology 104

VirtualPBX

JANUARY 20, 2021

Select “Receive Text Message” Event. Here we have selected the Slack app and the Send Channel Message event. Both the Call Answered and Call Ended events now provide more information in their output. reseller_id : The ID of the VirtualPBX account (unique from the system ID). Consider the Data You Want to Send. Call Ended.

Call Logging 98

Call Logging Analytics Metrics Accountability 98