Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Mixpanel? Check out our full list of technology partners or request a new integration.

Enterprise 92

Enterprise Finance SaaS Analytics 92

CallSource Insights

OCTOBER 8, 2018

Last week, we covered some of the basic, yet important, reports that you should be looking at in Google Analytics depending on the question(s) you are trying to answer. Today we are answering more of these questions and which advanced Google Analytics report to view. Question: What events are firing on my website?

Analytics 76

Analytics Metrics Education Marketing 76

Infinity

JANUARY 25, 2022

In this blog, we’ll provide a brief overview of attribution modelling and analysis. Plus, we’ll explore how to use Attribution in Google Analytics to enhance your analysis and cover your customer blind spots, to deliver stronger marketing results and more profit. What is Attribution in Google Analytics?

Analytics 52

Analytics Marketing Accountability Sales 52

Monet Software

JULY 30, 2019

“Analytics” is one of those terms that many business people use, even while they may disagree on its exact definition. In fact, one Gartner survey asked users what it means and they received a range of answers in response, from “online analytical processing” to monitoring call centers, to data mining. Analytics can take many forms.

Analytics 48

Analytics Call Center Metrics Average Handle Time 48

Pointillist

JUNE 15, 2018

In this post, I take an in-depth look at why customer retention matters and the ten powerful ways in which customer journey analytics can help you immediately improve customer retention. Hand-picked related content: How to reduce churn using customer journey analytics ]. 10 Steps to Improve Customer Retention with Journey Analytics.

Customer retention 110

Customer retention Analytics Airlines Personalization 110

AWS Machine Learning

MAY 15, 2024

The S3 bucket is configured using event notification. This is an event-driven architecture made up of individual AWS services that are loosely integrated with each other, with each service handling a specific function. through Amazon Route 53 , which redirects the request to the Application Load Balancer (ALB).

Education 109

Education APIs Engineering Banking 109

Cincom

MAY 8, 2024

CCM platforms aggregate templates, branding guidelines, customer data, and analytical capabilities into a single solution for consistent communication execution at scale. Analytics and Optimization: Built-in analytical tools for email open rate, click-through rate, and conversion rate track performance for continuous improvement of messaging.

Best practices 52

Best practices Metrics Education CRM 52

CallSource Insights

NOVEMBER 15, 2018

How to setup some of the most common Google Analytics filters and how you can use them to customize your own view filters and organize your traffic for marketing success. Setting up Google Analytics is simple: you add the script to the right place on your website and you are good to go. Error checking for analytics. The Account.

Analytics 70

Analytics Accountability Marketing APIs 70

Hodusoft

SEPTEMBER 18, 2023

HoduSoft, an innovative provider of unified communications and BPO solutions, will be one of the prominent participants at this event. In this blog, we will explore what this exciting event holds and how HoduSoft is going to make an impact by participating in this event.

outsourcing 52

outsourcing Business Process Outsourcing Contact center software Finance 52

AWS Machine Learning

JANUARY 13, 2023

This blog post is co-written with Chaoyang He and Salman Avestimehr from FedML. Automating the client-server infrastructure to support multiple accounts or virtual private clouds (VPCs) requires VPC peering and efficient communication across VPCs and instances. Deploying an FL framework on the cloud has several challenges.

Analytics 68

Analytics Healthcare Scripts Accountability 68

Pointillist

MARCH 20, 2020

Over the past few years, CX leaders have adopted customer journey analytics to connect the dots between customer behavior and the KPIs by which businesses are measured. So, how are leading enterprises using customer journey analytics in the real world? So, how are leading enterprises using customer journey analytics in the real world?

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

Pointillist

NOVEMBER 29, 2018

Customer journey analytics can solve this mystery by calculating and analyzing NPS within the context of millions of unique customer journeys to reveal the customer behaviors that most impact your Net Promoter Score. This blog post will show you step-by-step how to calculate NPS for your key customer journeys using journey analytics.

Analytics 45

Analytics Banking Metrics Customer Care 45

Pointillist

MARCH 22, 2018

5 steps to find better upsell and cross-sell opportunities using journey analytics. A common example in retail banking is when your bank offers you a credit card after you open a new savings account. 5 Steps to Find Better Upsell and Cross-sell Opportunities Using Journey Analytics. Are they the same? Upsell Or Cross-sell?

Upselling 71

Upselling Analytics B2B B2C 71

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Skilled in leading high-performing teams and utilizing customer insights to drive improvements, Agnes works on unique ways to build customer loyalty through community programs and events.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

VirtualPBX

JANUARY 20, 2021

Our Zapier SMS integration update allows you to perform automated tasks like notifying team members of inbound texts through a separate chat platform (such as Slack), logging your inbound messages (such as in a Trello board), or syncing your texts to data recorded in an analytics platform (such as Google Analytics). Call Answered.

Call Logging 98

Call Logging Analytics Metrics Accountability 98

AWS Machine Learning

MAY 14, 2024

This blog post uses RLHF as an offline human-in-the-loop approach and the near-real-time human intervention as an online approach. The blog post assumes that you have expert teams or workforce who performs reviews or join workflows. The pre-annotation Lambda function is invoked based on chron job or based on an event or on-demand.

Chatbots 84

Chatbots Feedback Engineering Entertainment 84

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 69

Scripts Analytics Accountability Engineering 69

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. This means accounting for hardware, software licenses, installation, and training expenses.

voip 104

voip Accountability Customer retention Technology 104

AWS Machine Learning

OCTOBER 10, 2023

Customers often need to train a model with data from different regions, organizations, or AWS accounts. FL increases the amount of data available for training ML models, especially data associated with rare and new events, resulting in a more general ML model.

Healthcare 87

Healthcare Telecommunications Analytics Wireless 87

Totango

JULY 19, 2022

Get alerts about important events within the customer’s experience and act on them quickly and easily. Set up automated actions to respond to key events. Gain critical insights into the health of each customer’s account, making it easier to prevent churn or seize opportunities.

CRM 90

CRM Sales Enterprise Analytics 90

JustCall

APRIL 3, 2023

That’s exactly what this blog can help you with. With its custom built-in analytics, integrations, automation, and cloud-based business phone solutions, the software ensures smooth workflows for support and sales teams. Tracking Events is Simpler A new record is automatically generated in Salesforce for all new JustCall events.

voip 52

voip CRM Call Logging Contact center software 52

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

JANUARY 5, 2024

Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. Event-driven architecture – The pipelines for model training, model deployment, and model monitoring are well integrated by use Amazon EventBridge , a serverless event bus.

Management 103

Management APIs Engineering Government 103

3CLogic

JANUARY 24, 2024

Additionally, AI can help contact center supervisors and administrators automate the often arduous task of creating reports — instead providing intelligent AI-powered analytics, insights, and coaching to drive higher-performing agents while improving customer experiences. The response “I’m sorry your bank account got hacked.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Totango

SEPTEMBER 30, 2020

Today we are releasing the Early Warning System SuccessBloc, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Risk Analytics and Reporting. Let’s take a closer look at just some scenarios that this bloc is designed to handle….

SaaS 62

SaaS Consulting Consulting Enterprise 62

AWS Machine Learning

JULY 29, 2022

Reviewing the Account Balance chatbot. As an example, this demo deploys a bot to perform three automated tasks, or intents : Check Balance , Transfer Funds , and Open Account. For example, the Open Account intent includes four slots: First Name. Account Type. Complete the following steps: Log in to your AWS account.

Contact Center 91

Contact Center Interactive Voice Response Self service Accountability 91

Totango

OCTOBER 7, 2021

Use a Product Analytics Map for Your Product. Product analytics tools such as those built into Totango’s Spark customer success platform allow you to track how often users are interacting with your product and what they’re doing when they’re using it. Click to download. Reach out via Email.

Feedback 102

Feedback Benchmark Surveys Analytics 102

ConvergeOne

JUNE 21, 2022

WEM solutions incorporate combinations of call recording, quality assurance, workforce management, speech analytics, e-learning and analytics. In this ConvergeOne blog series, we will explore our approach to WEM in terms of six steps, each defined by added functionality that builds upon the prior steps of your WEM journey.

Management 66

Management Contact Center Coaching Analytics 66

Totango

JUNE 28, 2022

Our dimensional health models enable businesses to understand the health of their customers and engage accounts when their health changes. This app gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. See for yourself by signing up for Totango for free today!

Accountability 74

Accountability Marketing Best practices Customer retention 74

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. This can involve combining something the user knows (password), has (token), and is (biometric).

Contact Center 52

Contact Center Engineering Education Banking 52

AWS Machine Learning

OCTOBER 4, 2022

After you create the function, enter the following code: import json import boto3 import os import base64 import sys def lambda_handler(event, context): output = []. format(len(event['records']))). format(len(event['records']))). My Bank account number is 940517528812 and routing number 195991012. client('comprehend').

APIs 80

APIs Banking Analytics Accountability 80

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. The key requirement for TR’s new machine learning (ML)-based personalization engine was centered around an accurate recommendation system that takes into account recent customer trends. About the Authors.

Personalization 64

Personalization APIs Engineering Enterprise 64

JustCall

DECEMBER 23, 2022

” That’s what we’ll address in this blog! An auto dialer takes care of all these time-consuming events and skips the call if the number is busy/incorrect, thus ensuring that your agents end up spending time talking to leads. Helps in assuring call quality with analytics. What is an Auto Dialer?

Call Center 52

Call Center Telecommunications Morale Banking 52

SmartAction

MARCH 7, 2023

Trend #3: Actionable Intelligence Another burgeoning Conversational AI trend in 2023 relates to data, analytics and “actionable intelligence” around the conversational sides of a business. Hundreds of thousands of voice and conversational transactions, or events, equates to millions upon millions of data points and bits of information.

Multichannel 85

Multichannel Virtual Agent Self service Accountability 85

AWS Machine Learning

DECEMBER 16, 2022

Gartner predicts that by 2024, 60 percent of the data used for the development of ML and analytics solutions will be synthetically generated and that the use of synthetic data will continue to increase substantially. This blog post explores tabular synthetic data generation. Prerequisites: You must have an AWS account to run SageMaker.

Enterprise 69

Enterprise APIs Analytics Accountability 69