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CallSource is Pleased to Announce the Promotion of Kelley Koliopulos to Director of Retail Sales for Automotive

CallSource Insights

CallSource is happy to announce Kelley Koliopulos’ appointment to Director of Retail Sales Automotive Division; this is a newly created position dedicated to deepening existing relationships and solidifying CallSource’s automotive team. Kelley brings over 25 years of automotive expertise to this position.

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The Evolution of Customer Service AI: How SmartAction’s Brand Refresh is Setting New Industry Standards

SmartAction

With Quality Innovation, Steadfast Positivity, Genuine Grit, Empathic Concern, and Tenacious Accountability, we are not just redefining our goals but also how we achieve them. We aim to revolutionize customer interactions, liberating brands from outdated service models and setting new standards of excellence.

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The Evolution of Customer Service AI: How SmartAction’s Brand Refresh is Setting New Industry Standards

SmartAction

With Quality Innovation, Steadfast Positivity, Genuine Grit, Empathic Concern, and Tenacious Accountability, we are not just redefining our goals but also how we achieve them. We aim to revolutionize customer interactions, liberating brands from outdated service models and setting new standards of excellence.

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Preparing For Supply Chain Bottlenecks With BPO Support

Outsource Consultants

Automotive factory lines have now nearly halted due to shortages of semiconductors and other parts, as the industry was left unprepared to meet demand. For companies, like those in the automotive industry, that rely heavily on missing manufactured goods, this shortage has increased call volumes and the need for contact center agents.

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The ROI of Generative AI in CX: The Financial Case for AI Automation

TechSee

Typically, they either (a) are calling with an account/billing inquiries, or (b) are trying to troubleshoot a service outage. The same cognitive and integrated AI solutions that can automate account/billing issue research for agents, can be used to automate the entire customer experience.

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The ROI of Generative AI in CX: The Financial Case for AI Automation

TechSee

Typically, they either (a) are calling with an account/billing inquiries, or (b) are trying to troubleshoot a service outage. The same cognitive and integrated AI solutions that can automate account/billing issue research for agents, can be used to automate the entire customer experience.

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Taking Field Service Management to the next level with AR

TechSee

According to Gartner, field service organizations typically align with four operating scenarios based on service complexity and their SLA accountability for equipment outcomes, summarized as follows: Field Service Operating Model. Equipment Accountability. Low accountability. High accountability. Low accountability.