4-reasons-sensitivity-training-for-managers-is-important 
CSM Magazine
AUGUST 10, 2020
We could all use to be a bit more sensitive, especially with the people we work. You cannot expect your employees to act appropriately if the managers and the big bosses are doing nothing to set an example. Sensitivity Training. Click this to learn more about sensitivity training in general.
Fonolo
JANUARY 14, 2021
3 Reasons Why Agent Satisfaction is the New Customer Satisfaction. And for good reason — agents who demonstrate this quality are more successful in customer service roles and are great for fostering a positive and inclusive work environment. Train your leaders appropriately. Vary your training styles.
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Comm100
MAY 16, 2023
Why is security so important for higher education institutions? Performing regular security audits can help identify potential vulnerabilities and improve security practices, which is crucial in protecting sensitive information. Part of the problem is digital ignorance, the other part is the very design of these institutions.
AWS Machine Learning
MARCH 28, 2024
Large language models (LLMs) are generally trained on large publicly available datasets that are domain agnostic. For example, Meta’s Llama models are trained on datasets such as CommonCrawl , C4 , Wikipedia, and ArXiv. The resulting LLM outperforms LLMs trained on non-domain-specific datasets when tested on finance-specific tasks.
Callminer
APRIL 23, 2019
There are many organizations which, for one or more reasons, collect credit card numbers over the phone. These phone calls are often kept for many reasons, including: Protection against liability. To train and evaluate call center staff. To ensure the quality of customer service.
Nicereply
JANUARY 17, 2024
Did you know that, on average, dissatisfied customers will share their negative experiences with 9-15 people ? That’s a remarkable ripple effect that no company can afford to ignore. This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on. Satisfied customers become advocates.
Vcaretec
JULY 18, 2023
The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. We'll discuss a few warning signs to watch out for at the start of a project as well. Together, they can support the success of your outsourced project. Be Clear Clarity is crucial.
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