NobelBiz
FEBRUARY 13, 2024
In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. NobelBiz is at the forefront of redefining how IVR systems can create more engaging, efficient, and customer-friendly experiences. But NobelBiz doesn’t stop at just efficiency.
JustCall
APRIL 3, 2024
Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Momentum Telecom
MARCH 2, 2024
2 And with 81% of the workforce predicted to work remotely at least some days each week by 2024 ,3 providing your work-from-anywhere employees with reliable, flexible communication solutions will remain critical. Do You Have a Remote or Hybrid Workforce? In 2022, 25% of all professional jobs in the U.S. and Canada were remote.2
Hodusoft
JANUARY 3, 2024
In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. IVR (Interactive Voice Response) / virtual attendant IVR system uses voice and touch-tone inputs to interact with caller.
Hodusoft
FEBRUARY 16, 2022
A Gartner survey suggests 30% of organizations will shift their on-premise contact center operations to remote by 2024. Also Read our another blog on A Guide to Hybrid Workforce Technology for the Future of Work. Advanced IVR. The same report suggests a 60% increase in customer service agents working from home. Let’s find out.
SmartAction
NOVEMBER 15, 2023
As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon. AI-Powered Voice Self-Service AI-powered voice self-service is revolutionizing the way customers seek help. Key Trends in Customer Self-Service 1.
Spearline
JANUARY 16, 2023
We are living in a time of exponential virtual and remote communications growth, where businesses are becoming increasingly reliant on Voice Over Internet Protocol (VoIP) technologies to remain effective and relevant. billion by the end of 2024. The server sends a series of DTMF tones that your IVR can understand.
Expert insights. Personalized for you.
59 
Let's personalize your content