ChurnZero
JANUARY 25, 2024
How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.
Totango
MAY 7, 2024
That’s why we’ve made sure Totango + Catalyst sync seamlessly with Salesforce, for example, so that all the information on your customer accounts flows both ways between the CRM and your CS platform of choice. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.
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NobelBiz
FEBRUARY 13, 2024
In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration? Purpose: It allows businesses to merge CRM data and functionalities with their call center software.
JustCall
APRIL 3, 2024
Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further. Integrated CRM for seamless lead management.
3CLogic
FEBRUARY 7, 2024
In this blog, we’ll explore three common red flags indicating your contact center is falling behind, and, more importantly, we share strategies to help you get back on track. If your contact center isn’t embedded within your CRM or service management platform — such as ServiceNow or SAP — it’s time to raise an eyebrow.
Lumoa
FEBRUARY 14, 2024
Is your CX strategy up to the task of meeting customers’ expectations going into 2024? I n the coming months, as 2024 brings new changes and trends, the CX industry is going to be shaped by the following movements. This CRM software will need AI and machine learning (ML) features to present a meaningful analysis of all that data.
Momentum Telecom
MARCH 2, 2024
2 And with 81% of the workforce predicted to work remotely at least some days each week by 2024 ,3 providing your work-from-anywhere employees with reliable, flexible communication solutions will remain critical. Do You Have a Remote or Hybrid Workforce? In 2022, 25% of all professional jobs in the U.S. and Canada were remote.2
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