Netomi

APRIL 7, 2023

With an ever-expanding customer base, WestJet’s Chief Digital and Innovation Officer Alfredo Tan realized that the airline needed to embrace innovation whole-heartedly in order to keep up with customer expectations for personal and convenient support. This personal touch to customer service, though, doesn’t stop here.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

AWS Machine Learning

MAY 10, 2024

SageMaker Canvas lets you create personalized customer experiences, driving growth without extensive technical expertise. Enrich your existing software as a service (SaaS), software platforms, web portals, or mobile apps with your fine-tuned LLM using the API or SDKs.

APIs 93

APIs Metrics Accountability SaaS 93

CSM Magazine

MARCH 5, 2024

from 2024, fueled by several trends, including the use of smartphones. They can also provide educational resources and personalized guidance to help patients manage chronic conditions. Educational resources: provide patients with personalized educational content and support materials. trillion by 2030.

Healthcare 52

Healthcare Education Gamification Consulting 52

NobelBiz

FEBRUARY 23, 2023

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. CRM and other API integrations: a high degree of customizability and scalability.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

AWS Machine Learning

MAY 2, 2024

Embeddings also play a key role in personalization and recommendation systems by representing user preferences, item characteristics, and historical interactions as vectors, allowing calculation of similarities for personalized recommendations based on user behavior and item embeddings.

Benchmark 96

Benchmark Metrics Enterprise APIs 96

AWS Machine Learning

NOVEMBER 22, 2023

If you’re new to re:Invent, you can attend sessions of the following types: Keynotes – Join in person or virtually and learn about all the exciting announcements. With generative AI, it is possible to hyper-personalize targeted recommendations for shopping and streaming. Reserve your seat now! or “Because you watched.”

Engineering 103

Engineering Best practices APIs Government 103

AWS Machine Learning

NOVEMBER 30, 2023

We expect our first Trainium2 instances to be available to customers in 2024. With Amazon Bedrock, customers are only ever one API call away from a new model. We also have an embeddings model, Titan Text Embeddings, for search use cases and personalization. Meta Llama 2 70B, and additions to the Amazon Titan family.

APIs 121

APIs Enterprise Best practices Technology 121

AWS Machine Learning

APRIL 30, 2024

As of April 30, 2024 Amazon Q Business is generally available. Mateo and Mary want to find out more about the benefits their new job offers and how the benefits are applicable to their personal and family situations. Your employees can access enterprise content securely and privately using web applications built with Amazon Q Business.

Enterprise 95

Enterprise Accountability APIs Management 95

Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Personalized Customer Experiences Virtual call center platforms often include features like advanced analytics, customer segmentation, and personalized scripting tools.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

NobelBiz

JUNE 7, 2021

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. APIs for more adaptability: Application programming interfaces (APIs) are progressively being added to the basic functionality of UCaaS providers. CRM and other API integrations: a high degree of customizability and scalability.

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

AWS Machine Learning

MARCH 15, 2024

In Dr. Werner Vogels’s own words at AWS re:Invent 2023 , “every second that a person has a stroke counts.” There are multiple challenges when working with medical domain datasets and building ML solutions, including patient privacy, security of personal data, and certain bureaucratic and policy restrictions.

Healthcare 92

Healthcare Government Best practices Engineering 92

AWS Machine Learning

NOVEMBER 16, 2023

It partners with healthcare providers, startups, universities, and other companies to develop technology that helps doctors make more precise diagnoses and deliver more personalized treatment for millions of people worldwide. However, innovation was hampered due to using fragmented AI development environments across teams.

Healthcare 83

Healthcare Government Engineering APIs 83

JivoChat

APRIL 23, 2023

Probably, you have already seen a chat box on the side of a website screen that pops up when you enter it, even with a personalized message, for example. Task-Specific Chatbots As the name suggests, this type of chatbot is meant to aid customers with specific tasks, delivering highly personalized answers. “How can I help you?”

Chatbots 75

Chatbots B2C Self service Banking 75

aircall

MAY 12, 2021

currency) by 2024. As a result, they’ve needed to downsize in-person sales and service and scale up using cloud tools and technology. Explore your options for a quality cloud-based phone system vendor that leverages an open API technology. Small businesses contributed 48% ($17 trillion U.S. currency) to the GDP of the U.K.,

Best practices 62

Best practices Entertainment Technology APIs 62

JivoChat

APRIL 13, 2021

Chatbots will drive $142 billion in consumer spending by 2024 — a meteoric surge from $2.8 If you can help customers reach the right person instantly, they get quicker help with a request or query, reducing customer friction. You can even build custom automated support solutions with an API. billion in 2019. Link clicks.

Customer Service 40

Customer Service Chatbots Self service Abandon rate 40