Zappix

NOVEMBER 21, 2022

An application programming interface (API) is a way for two or more computer programs to communicate with each other. The API is not intended to be used directly by a person (the end user). It is a type of software interface, offering a service to other pieces of software.

APIs 52

APIs Personalization 52

AWS Machine Learning

JANUARY 6, 2023

The key requirement for TR’s new machine learning (ML)-based personalization engine was centered around an accurate recommendation system that takes into account recent customer trends. Solution architecture. Having a well-designed recommendation system is key to getting quality recommendations that are customized to each user’s requirements.

Personalization 64

Personalization APIs Engineering Enterprise 64

AWS Machine Learning

AUGUST 17, 2022

We are excited to announce that Amazon Personalize now supports incremental bulk dataset imports; a new option for updating your data and improving the quality of your recommendations. Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time.

Personalization 74

Personalization APIs Enterprise Engineering 74

AWS Machine Learning

JUNE 29, 2023

In this post, we show how to use the user’s current device type as context to enhance the effectiveness of your Amazon Personalize -based recommendations. Although this post shows how Amazon Personalize can be used for a video on demand (VOD) use case, it’s worth noting that Amazon Personalize can be used across multiple industries.

Personalization 63

Personalization APIs Enterprise Engineering 63

AWS Machine Learning

NOVEMBER 29, 2023

With this launch, you can programmatically run notebooks as jobs using APIs provided by Amazon SageMaker Pipelines , the ML workflow orchestration feature of Amazon SageMaker. Furthermore, you can create a multi-step ML workflow with multiple dependent notebooks using these APIs.

APIs 78

APIs Management Engineering Big data 78

AWS Machine Learning

AUGUST 30, 2022

With personalized content more likely to drive customer engagement, businesses continuously seek to provide tailored content based on their customer’s profile and behavior. Orchestrating the Amazon Personalize batch inference jobs using AWS Step Functions. We walk through the end-to-end solution without a single line of code.

Personalization 71

Personalization APIs Wait times Accountability 71

AWS Machine Learning

MARCH 30, 2023

Amazon Personalize is excited to announce the new Trending-Now recipe to help you recommend items gaining popularity at the fastest pace among your users. Amazon Personalize is a fully managed machine learning (ML) service that makes it easy for developers to deliver personalized experiences to their users.

Personalization 81

Personalization APIs Accountability Engineering 81

AWS Machine Learning

AUGUST 15, 2022

Today, we are excited to announce Promotions feature in Amazon Personalize that allows you to explicitly recommend specific items to your users based on rules that align with your business goals. You can use promotions in domain dataset groups and custom dataset groups ( User-Personalization and Similar-Items recipes).

Personalization 68

Personalization APIs Entertainment Marketing 68

AWS Machine Learning

FEBRUARY 14, 2023

We’re excited to announce that Amazon Personalize now lets you measure how your personalized recommendations can help you achieve your business goals. This new capability lets you measure the impact of Amazon Personalize campaigns and recommenders, as well as interactions generated by third-party solutions.

Personalization 69

Personalization Metrics APIs Management 69

Babelforce

JULY 1, 2021

Luckily there is an easy way to make this happen: API integration. What is an API? An API (Application Programming Interface) is a kind of universal translator for software. So the API sits between them and translates. Ok – so what’s “API integration”? API integration helps them to understand one another. .

APIs 52

APIs Call Center CRM Contact Center 52

AWS Machine Learning

MARCH 9, 2023

Hundreds of software as a service (SaaS) applications are being developed around these pre-trained models, which are either directly served to end-customers, or fine-tuned first on a per-customer basis to generate personal and unique content (such as avatars, stylized photo edits, video game assets, domain-specific text, and more).

SaaS 77

SaaS Personalization APIs Best practices 77

Nexmo

JUNE 13, 2019

If you never played it here is a quick recap: Telephone begins when one person whispers a message to the person next to them. The second person whispers the same message to the next person, who then shares it with the person next to them, and so on and so on. Adding our API credentials. Add API Credentials.

APIs 73

APIs Accountability Entertainment Personalization 73

Nexmo

JUNE 13, 2019

If you never played it here is a quick recap: Telephone begins when one person whispers a message to the person next to them. The second person whispers the same message to the next person, who then shares it with the person next to them, and so on and so on. Adding our API credentials. Add API Credentials.

APIs 73

APIs Accountability Entertainment Personalization 73

Nuance

NOVEMBER 21, 2019

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

APIs 45

APIs Contact Center Technology Personalization 45

Nuance

NOVEMBER 21, 2019

Application programming interfaces (APIs) enable organizations to personalize technology to their business needs, without having to build the software from scratch. And now, with Nuance Intelligent Engagement APIs for Conversational AI Services, we’re offering a more accessible approach for brands to unlock innovation for their brand.

APIs 45

APIs Contact Center Technology Personalization 45

Nexmo

NOVEMBER 20, 2018

Any company I ever phone always has one of those automated answering systems that ask me questions before I get to speak to a real person, and because I’m a bit weird, I’ve always thought “why can’t I have one of those?” The post Build a Family Hotline with the Nexmo Voice API! appeared first on Nexmo.

APIs 91

APIs Personalization Interactive Voice Response 91

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. All your data is encrypted to be private and secure.

Personalization 75

Personalization Engineering APIs Technology 75

Quiq

JUNE 10, 2021

Share This Story During their annual F8 Refresh conference, Facebook announced the Messenger API for Instagram has exited beta and is now available to all businesses looking to forge deeper relationships with their customers through scalable, 1:1 conversations. The API is open to all businesses. Common Uses. Request a demo.

APIs 52

APIs Accountability CRM Personalization 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Babelforce

APRIL 16, 2020

An API is an ‘Application Programming Interface’. APIs are the foundation for your business processes in more ways than you could possibly guess. So let’s take this simple concept and ask: how are APIs enhancing contact center services? So let’s take this simple concept and ask: how are APIs enhancing contact center services?

APIs 52

APIs Contact Center CRM Telecommunications 52

Nexmo

NOVEMBER 14, 2019

These articles show you how to get started with Nexmo APIs like SMS, Voice and Verify, so feel free to refer back to them as you go, or in case you’d like to add another functionality. Go to your dashboard to find your API key and secret and make a note of them. Your Nexmo API key, shown in your account overview.

APIs 89

APIs Accountability Call flow Personalization 89

Cisco - Contact Center

NOVEMBER 16, 2023

Cisco Live 2023 starts in person on December 5-8, 2023 in Melbourne, Australia at the Melbourne Convention and Exhibition Centre. There is no better place to learn about new trends and technologies.… Read more on Cisco Blogs

APIs 52

APIs Technology Personalization 52

AWS Machine Learning

MARCH 7, 2024

The Streamlit web application calls an Amazon API Gateway REST API endpoint integrated with the Amazon Rekognition DetectLabels API , which detects labels for each image. Constructs a request payload for the Amazon Bedrock InvokeModel API. Invokes the Amazon Bedrock InvokeModel API action.

APIs 112

APIs Entertainment Construction Advertising 112

Pointillist

SEPTEMBER 10, 2020

Many CX, marketing and operations leaders are asking how they can use customer journey orchestration to deliver better, more personalized experiences that will improve CX and business outcomes, like retention, customer lifetime value and revenue. Journey orchestration goes beyond traditional personalization techniques.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Solvvy

JUNE 17, 2021

Personalization and automation seem to be diametrically opposed. Consumers expect a personalized experience, but they also expect immediacy and accurate responses that can only be achieved with automation. When it comes to automated, personalized support, reading subscription service Scribd knocks it out of the park.

Personalization 71

Personalization Customer Experience Chatbots Upselling 71

CSM Magazine

MAY 10, 2024

The new RingSense AI APIs enable users to generate transcriptions, summaries, and speaker identification from audio and video content. A Video API and SDK have been introduced to seamlessly integrate live video interactions into applications with features like closed captioning and chat functionalities.

APIs 52

APIs Personalization Customer Service Customer Experience 52

AWS Machine Learning

MAY 15, 2024

Students can take personalized quizzes and get immediate feedback on their performance. The Amazon Bedrock API returns the output Q&A JSON file to the Lambda function. The container image sends the REST API request to Amazon API Gateway (using the GET method). The JSON file is returned to API Gateway.

Education 109

Education APIs Engineering Banking 109

AWS Machine Learning

NOVEMBER 14, 2023

It offers a range of ML models that can be either pre-trained or customized through API interfaces. The Amazon Comprehend Toxicity Detection API assigns an overall toxicity score to text content, ranging from 0–1, indicating the likelihood of it being toxic. Every text segment in the request is handled independently.

APIs 86

APIs Advertising Personalization Analytics 86

AWS Machine Learning

MAY 7, 2024

With a decade of enterprise AI experience, Veritone supports the public sector, working with US federal government agencies, state and local government, law enforcement agencies, and legal organizations to automate and simplify evidence management, redaction, person-of-interest tracking, and eDiscovery.

APIs 98

APIs Advertising Entertainment Metrics 98

Whitepages Pro

APRIL 16, 2019

In March, we announced Transaction Risk API , our latest solution to fight payment fraud and improve the efficiency of authorizations, built specifically for models. Our goal with Transaction Risk API was to provide a powerful tool to help in this space. The key to speed with Transaction Risk API is engineering innovation.

APIs 40

APIs Engineering Wait times Feedback 40

CCNG

JUNE 7, 2023

Personalized Recommendations : Based on customer preferences and purchase history, Chat GPT can provide personalized product or service recommendations. By understanding the context and intent of the customer's request, it can ensure a faster resolution and minimize the need for customers to be transferred between agents.

Contact Center 195

Contact Center CCNG APIs Scripts 195

Help Scout

JUNE 5, 2019

Mailbox API 1.0 We’ve all chipped in for a gold watch for Mailbox API 1.0, you’ll need to move to Mailbox API 2.0 Mailbox API 2.0 Mailbox API 2.0 A couple of highlights from our ever-growing Mailbox API Changelog : New per-channel reports! Save yourself some API calls! is retiring. We’re here to help!

APIs 40

APIs Self service Service level Personalization 40

AWS Machine Learning

SEPTEMBER 9, 2022

Amp uses machine learning (ML) to provide personalized recommendations for live and upcoming Amp shows on the app’s home page. This is Part 2 of a series on using data analytics and ML for Amp and creating a personalized show recommendation list platform. Measuring the outcome. improvement to playback duration. Conclusion.

Personalization 70

Personalization APIs Engineering Metrics 70

AWS Machine Learning

FEBRUARY 29, 2024

The Retrieve and RetrieveAndGenerate APIs allow your applications to directly query the index using a unified and standard syntax without having to learn separate APIs for each different vector database, reducing the need to write custom index queries against your vector store.

APIs 106

APIs Healthcare Scripts Enterprise 106

Babelforce

DECEMBER 17, 2020

The topic of personalized customer service has probably crossed your desk at some point. Just short of 90% of digital businesses are currently investing in personalization.). In marketing and sales, personalization drives revenue. Second problem – they’ve confused ‘personalized’ with ‘personal’.

Personalization 52

Personalization Customer Service Contact Center APIs 52

AWS Machine Learning

MARCH 1, 2024

Personalized search – Web-scale search over heterogeneous content benefits from a hybrid approach. Use hybrid search and semantic search options via SDK When you call the Retrieve API, Knowledge Bases for Amazon Bedrock selects the right search strategy for you to give you most relevant results.

APIs 102

APIs Finance Chatbots Enterprise 102