2022 Chief Customer Officer Contact Center Engineering 
TechSee
MARCH 7, 2023
Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. With 20 years of contact center experience, she has successfully delivered results in the demanding, fast-paced contact center environment.
Netomi
FEBRUARY 28, 2022
Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Register Now. Alexandra da Silva Rodrigues.
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Vistio
JANUARY 13, 2022
The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. We’re talking about those people who are the directors of CX down to maybe even the managers of contact center floors. There’s a lot of contact center folks in there. The world is our oyster.
Vistio
JANUARY 13, 2022
The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. We’re talking about those people who are the directors of CX down to maybe even the managers of contact center floors. There’s a lot of contact center folks in there. The world is our oyster.
Comm100
FEBRUARY 20, 2018
Findings from analysis firm Juniper Research show that Chatbots are expected to trim business costs by more than $8 billion per year by 2022. They help customers quickly and easily find the answers to simple queries. Happier agents are also more productive, which means that they can better achieve contact center metrics.
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