Contact Center Pipeline

JANUARY 18, 2023

And yes, that did happen to some extent in 2022. The economy—and spending and consequent demand for service for items and services that need contact centers for—has bounced back. And customers have […]. The New Year’s message has as its core, promises of better things ahead.

Contact Center 147

Contact Center Chief Customer Officer Cloud contact Customer Experience 147

TechSee

JUNE 16, 2022

At Miele, Eric is also accountable for the management of escalation departments, offline processes, e-care solutions, national call center consolidation, multi-product services, upselling / cross selling and re-defining the consumer experience. Jim Iyoob, Chief Customer Officer at Etech Global Services.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

TechSee

MARCH 7, 2023

Colleen Beers, Chief Administrative Officer, Alorica – Colleen is leading a culture that celebrates rich diversity and is intent on driving excellence. With 20 years of contact center experience, she has successfully delivered results in the demanding, fast-paced contact center environment.

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Chief Customer Officer Contact Center Telecommunications Finance 207

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Horizon CX

JUNE 10, 2022

In some cases that might be the very origin, especially when one of those senior leaders holds the title of Chief Customer Officer or Vice President of Customer Experience. The post Mapping Customer Journeys Through a Systems Lens appeared first on Horizon CX.

Journey mapping 52

Journey mapping Chief Customer Officer Customer Experience Sales 52

Vistio

MAY 28, 2022

Can you tell our listeners a little bit about what are the key elements of setting the correct process specifically contact centers and your service agents to get to the point of delivering an excellent customer experience? Further Reading: The Key to Contact Center Success in 2022: Focus on Process.

Customer Experience 52

Customer Experience Contact Center SaaS Technology 52

Netomi

FEBRUARY 28, 2022

Ahead of International Women’s Day, we are shining a spotlight on these female powerhouses – read on for Netomi’s list of 25 women in CX to watch out for, in 2022. Alexandra da Silva Rodrigues – Strategical Advisor for Global Contact Centers, Radisson Hotel Group. Register Now. Alexandra da Silva Rodrigues.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64