2022, Calibration, Feedback and Morale - Customer Contact Central

Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

FEBRUARY 20, 2024

Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. Items such as gift cards, paid time off, dinner vouchers, and gadgets all do wonders to improve morale and help job satisfaction.

Management

Management Gamification Calibration Quality management

The Power of Recognition: How to Motivate Agents Authentically

Playvox

MARCH 12, 2024

In contrast, low agent motivation is linked to high attrition rates in contact centers, resulting in increased recruitment and training costs, along with a negative impact on overall team morale. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Morale

Morale Gamification Contact Center Quality management

Customer Contact Central

Adapting to a Global Workforce: Managing Remote Teams Effectively

The Power of Recognition: How to Motivate Agents Authentically

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