Hodusoft

MAY 10, 2024

As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. After 2022, the ubiquity of a wide range of Artificial intelligence (AI) tools and automation technologies have become increasingly prevalent in virtual call and contact centers.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

AWS Machine Learning

NOVEMBER 22, 2022

We also demonstrate how to understand the different sentiments associated with specific entities in the text (such as company, product, person, or brand) directly from the API. The Amazon Comprehend sentiment API identifies the overall sentiment for a text document. Use cases for real-time sentiment analysis.

APIs 68

APIs CRM Feedback B2C 68

AWS Machine Learning

OCTOBER 10, 2022

Grab is a NASDAQ listed company and a leading superapp in South East Asia, with over 30 million monthly transacting users (as per Grab’s Q1 2022 Results ). For generating real-time fraud predictions, the GDxAFD solution uses Amazon Fraud Detector and GrabDefence’s device intelligence SDK, along with Amazon API Gateway and AWS Lambda.

APIs 70

APIs Accountability Metrics Government 70

SmartAction

NOVEMBER 1, 2023

What Conversational AI Offers Sales in 2022 increased by 67% when using conversational AI. It linked via API to internal data sources and current customer input to find a successful solution. To provide the best customer experience, it must be personalized. Our virtual agents can solve 80% to 90% of customer problems.

Contact Center 65

Contact Center Virtual Agent Interactive Voice Response Chatbots 65

SmartKarrot

JANUARY 18, 2022

Top 10 Trends for Enterprise SaaS in 2022. Companies are expected to have an average of 35 AI projects in place in 2022. Application Programming Interfaces (API). Most businesses have now recognized the need and various advantages of API-centric solutions and will therefore utilize enterprise SaaS that is equipped with an API.

SaaS 10

SaaS Enterprise APIs Customer retention 10

Nicereply

SEPTEMBER 1, 2022

A report released in 2022 by Emplifi reveals that 43% of customers think of their past experiences with a brand when considering a new purchase. Some 76% of businesses are unable to deliver a personalized experience across all channels due to the lack of correct data, necessary tools, and inefficient workflows. What is stopping them?

Customer Experience 59

Customer Experience Chatbots CRM Surveys 59

Creative Virtual

JANUARY 26, 2023

By Chris Ezekiel, Founder & CEO Since the official announcement in November 2022, there has been an enormous amount of buzz and excitement about OpenAI’s ChatGPT. We’ve been having lots of discussions with our customers and partners, as well as internally, about how this can deliver value to businesses using our V-Person solutions.

Virtual Agent 52

Virtual Agent Chatbots APIs Engineering 52

AWS Machine Learning

SEPTEMBER 9, 2022

Amp wanted a scalable data and analytics platform to enable easy access to data and perform machine leaning (ML) experiments for live audio transcription, content moderation, feature engineering, and a personal show recommendation service, and to inspect or measure business KPIs and metrics. This post is the first in a two-part series.

Analytics 69

Analytics Engineering APIs Metrics 69

Comm100

OCTOBER 19, 2022

Personal Scan. In other words, this is the chatbot feature that mines for the user’s mood to enhance communication and make it feel like the customer is speaking to a real person. It will help the bot communicate your brand’s personality so that it’s relatable and believable. 10 Chatbot API. Self-destructing Messages.

Chatbots 89

Chatbots APIs Analytics Upselling 89

JustCall

DECEMBER 23, 2022

In this blog, we will look at some of the most relevant alternatives to 8×8. per user per month Premium – Message, video, and phone features and an open API at $33.74 per user per month Ultimate – Message, video, and phone features and an open API at $44.99 per user per month. Microsoft Teams.

voip 52

voip APIs CRM Enterprise 52

AWS Machine Learning

SEPTEMBER 14, 2023

Despite using Amazon Comprehend to filter out personal data that may be provided through user queries, there remains a possibility of unintentionally surfacing personal or sensitive information, depending on the ingested data. Identifying users and their actions allows the solution to maintain traceability.

APIs 95

APIs Healthcare Scripts Engineering 95

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Ameyo is yet another major contender for the top contact center solutions for 2022-23. Ease of use and performance.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

OctopusTech

SEPTEMBER 29, 2022

With its easy accessibility, it doesn’t require a person to wait on hold for a longer time instead they will get a quick response from a representative to their questions. It helps businesses to effectively manage relationships with clients and personalize the customer service process. Escalates customer satisfaction and loyalty.

Customer Service 62

Customer Service CRM Self service Analytics 62

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API. 2022) introduced an idea of zero-shot CoT by using FMs’ untapped zero-shot capabilities. Kojima et al.

Best practices 106

Best practices Engineering Chatbots Enterprise 106

ProProfs Blog

NOVEMBER 26, 2021

So if you are looking for your ideal alternative, this blog will offer all the help. Simply select a template, personalize with your brand colors, themes, logos and you are a few clicks away from achieving your business goals. Easy customization and personalization . Personalized forms . Survey question examples.

Surveys 78

Surveys Enterprise Analytics APIs 78

AWS Machine Learning

APRIL 12, 2023

This is a guest blog post co-written with Hussain Jagirdar from Games24x7. The AI and data science team dive into a plethora of multi-dimensional data and run a variety of use cases like player journey optimization, game action detection, hyper-personalization, customer 360, and more on AWS.

Scripts 81

Scripts APIs Metrics Best practices 81

AWS Machine Learning

JANUARY 13, 2023

This blog post is co-written with Chaoyang He and Salman Avestimehr from FedML. It also offers diverse algorithmic research with flexible and generic API design and comprehensive reference baseline implementations (optimizer, models, and datasets). For a detailed description of the FedML library, refer to FedML. Reference. [1]

Analytics 73

Analytics Healthcare Engineering Government 73

JivoChat

MAY 8, 2023

And the profits have grown, in 2022, the revenue went up to $14 billion in the US. Having a blog: enjoy your website to create a blog for your brand, You can publish about different topics that are related to the fashion world and that will drive traffic to your website, increasing your company’s visibility.

Analytics 75

Analytics Sales Marketing B2B 75

AWS Machine Learning

FEBRUARY 20, 2023

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart. Today, we announce that you can personalize the image generation model to your use case by fine-tuning it on your custom dataset in Amazon SageMaker JumpStart.

Scripts 80

Scripts APIs Entertainment Construction 80

JustCall

JANUARY 19, 2023

If planned and personalized well, bulk SMS campaigns can bring you higher conversions and various other business growth opportunities. In this blog, that’s what we will discuss. Some benefits are flexible pricing, simple integrations via programmable APIs, substantial global outreach, and advanced software features.

Marketing 52

Marketing Real estate Banking Sales 52

SmartKarrot

JUNE 10, 2022

Tesla created referral packages that benefited both referred persons as well as the person who refers. Another offer was that if a person referred more than ten persons, they would be eligible to buy the limited Founder Series of the Model XUV, which was not available in the market for general sales.

Marketing 10

Marketing Advertising Sales APIs 10

ProProfs Blog

OCTOBER 25, 2021

In this blog, we will understand the growing importance of collecting customer feedback, discuss some must-have features, and explore over 40+ customer feedback software. This feature is essential to brand and personalize your survey. Use the poll scheduling feature to create a personalized user experience. Here we go!

Feedback 148

Feedback Surveys Enterprise Analytics 148

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. And for good reason, as the events do many things.

APIs 52

APIs Chatbots Education CRM 52