Maru Group

DECEMBER 17, 2020

By Sharan Duggal, Vice President Research, Financial Services | December 17, 2020 Maru’s MoneyScreen interactive payments innovation platform evaluates consumer perceptions of payment concepts, both traditional and groundbreaking, that may or may not be in-market yet.

Banking 52

Banking Government Surveys Accountability 52

Maru Group

DECEMBER 17, 2020

For example, moratoriums on utility shutoffs which were put in place by state and local governments across 32 states are largely coming to an end , and many had already been taken away by the end of September. The post Consumer Trends 2020: Spending Behavior in an Unprecedented Year appeared first on Maru/Matchbox. Source: [link].

Banking 52

Banking Government Surveys Accountability 52

NICE inContact

OCTOBER 26, 2021

Customer data governance is important for ensuring data is useful, standardized, and safeguarded. According to Gartner’s 2020 CEO Survey, 80% of businesses plan to increase their spending on digital technology.

Management 97

Management Government Surveys Technology 97

CSM Magazine

DECEMBER 2, 2020

As we say farewell to 2020 there are plenty of positives to take from this year of change and challenges. By far the biggest takeaways from 2020 are: Remote work is here to stay – the pandemic has finally ended the decade-long debate on remote or home-working. Lessons learned.

Analytics 72

Analytics Self service Government Engineering 72

C Space

MAY 28, 2020

The Brand Move Roundup – May 27, 2020. A just-released survey from Adobe Advertising Cloud has revealed that a significant proportion of the American population is still buying luxury goods and still, surprisingly enough, wants to see luxury advertising. The survey’s most surprising finding deals with young consumers and luxury.

Real estate 52

Real estate Advertising Transportation Government 52

C Space

JULY 7, 2020

The Brand Move Roundup – July 7, 2020. According to Gartner’s Annual CMO Spend Survey 2020 , “CMOs dismiss economic pessimism, as 73% expect COVID-19’s near-term negative impacts to be short-lived.” So while budgets will take a cut in 2020, CMOs remain upbeat, expecting them to bounce back in 2021.

Advertising 52

Advertising Consulting Consulting Surveys 52

C Space

MAY 20, 2020

The Brand Move Roundup – May 20, 2020. The survey found that a quarter of people were more willing to consider subscribing to a streaming service during lockdown than before the crisis. In the first quarter of 2020, a largely young audience watched 3.1 Brand Move Roundup – May 20, 2020.

Airlines 52

Airlines Transportation Government Sales 52

Sykes

NOVEMBER 14, 2019

SURVEY: Americans’ Perceptions of the Future of Work. In early October 2019, we surveyed 1,500 employed adult Americans across the U.S. Survey Results. In what follows, we share working Americans’ responses to our 17-question survey, conducted by Pollfish on October 4, 2019. Over the past five years, both U.S. Age Groups.

Surveys 81

Surveys Telecommunications Technology Transportation 81

C Space

APRIL 16, 2020

The Brand Move Roundup – April 16, 2020. million small businesses are at risk of permanently closing over the next five months, should the pandemic and economic shutdown continue, according to a survey published this week by Main Street America , a network of 300,000+ small businesses. Brand Move Roundup – April 16, 2020.

Healthcare 52

Healthcare Entertainment Government Advertising 52

C Space

JUNE 2, 2020

The Brand Move Roundup – June 2, 2020. Detroit watch brand Shinola originally designed The Champ Detrola model to commemorate the now-canceled 2020 Summer Olympics. However, as the brand says, “the athletes of 2020 have given way to a different kind of champion: nurses, mask-makers, essential workers, and so many others.

Advertising 52

Advertising Automotive Sales Marketing 52

C Space

JUNE 24, 2020

The Brand Move Roundup – June 24, 2020. An April survey conducted by Global Data for ThredUp’s resale report showed that consumers were just as concerned with the climate as they were prior to the pandemic. Brand Move Roundup – June 24, 2020. Brand Move Roundup – June 23, 2020. Brand Move Roundup – June 22, 2020.

Entertainment 52

Entertainment Government Personalization Surveys 52

C Space

JULY 21, 2020

The Brand Move Roundup – July 21, 2020. In the UK, interest in buying used cars has jumped in recent weeks as people look for alternatives to public transport following government pandemic warnings, according to online marketplaces. Brand Move Roundup – July 21, 2020. Brand Move Roundup – July 20, 2020.

Transportation 52

Transportation Sales Benchmark Government 52

C Space

JUNE 4, 2020

The Brand Move Roundup – June 4, 2020. In our very recent digital commerce consumer survey, we found that 85% of consumers have changed at least one shopping behavior in at least one category since the outbreak,” he said, including 36% of consumers who shopped via a website or app they’d never used before. “82%

Finance 52

Finance Government Advertising Coaching 52

C Space

SEPTEMBER 24, 2020

The Brand Move Roundup – September 24, 2020. ” In terms of online spending, AlixPartners found that 45% of surveyed consumers plan to shop online, up 15% from their survey last year. In a survey by CSPI, 76% of shoppers who bought unhealthy food or beverages at the checkout counter regretted the purchase, she added.

Airlines 40

Airlines Surveys Sales Government 40

C Space

JUNE 1, 2020

The Brand Move Roundup – June 1, 2020. Cairn Energy Research predicts the biggest growth in EV sales next year will happen in Europe, mainly because governments in the EU are committed to lowering carbon dioxide emissions. Brand Move Roundup – June 1, 2020. Brand Move Roundup – May 29, 2020. Read More.

Automotive 52

Automotive Advertising Sales Marketing 52

Fonolo

NOVEMBER 19, 2020

The State of the Contact Center in 2020. Our recent survey included responses from over 540 enterprise executives from around the world representing a wide range of industries, including insurance, health care, government, retail, e-commerce, technology, travel/hospitality/leisure, telco, born-digital, and utilities.

Contact Center 162

Contact Center Abandon rate Enterprise Government 162

C Space

OCTOBER 7, 2020

The Brand Move Roundup – October 7, 2020. QAnon supporters believe a secret society of paedophiles run by high-profile celebrities and government officials is plotting against US President Donald Trump, who they say is leading a covert crackdown on the group. Brand Move Roundup – October 6, 2020. Citigroup Inc.

Banking 40

Banking Education Engineering Government 40

C Space

OCTOBER 12, 2020

The Brand Move Roundup – October 12, 2020. The index was designed to help insurers assess ecosystem risks when setting premiums for businesses but Bohn said it could have a wider use as it “allows businesses and governments to factor biodiversity and ecosystems into their economic decision-making”.

Airlines 40

Airlines Government Entertainment Advertising 40

C Space

SEPTEMBER 30, 2020

The Brand Move Roundup – September 30, 2020. A survey just released by the IBM Institute of Business Value identified a “culture shift” at corporations worldwide, and concluded that “executives must accept that pandemic-induced changes in strategy, management, operations and budgetary priorities are here to stay.”

Real estate 40

Real estate Airlines Accountability Sales 40

Cisco - Contact Center

NOVEMBER 17, 2020

According to a global survey by McKinsey & Company, 62% of organizations are experiencing increasing demand for online purchasing and services by their customers, and 53% believe this trend will continue in the future. Pe r sonalized Website Intercept Surveys. Paginated Web Surveys. Learn More.

Customer Experience 89

Customer Experience Contact Center Government contact center solutions 89

Hero Digital

JUNE 30, 2020

As governments ease social restrictions and businesses re-engage customers, will an increase in spending follow? To answer these questions and take a closer look at how the COVID-19 pandemic has changed consumer spending, Hero Digital surveyed 1,600 people in May 2020 to learn more about their behaviors and preferences.

Government 94

Government Surveys Sales 94

ChurnZero

JUNE 18, 2021

Selection is based solely on employee feedback gathered through an anonymous third-party survey administered by research partner Energage, LLC, which measured several aspects of workplace culture, including alignment, execution, and connection. This award is a real testament to our mission to become D.C.’s s next great software company.”.

Real estate 98

Real estate Government Employee engagement Surveys 98

The Petrova Experience

OCTOBER 8, 2020

As we begin Q4 of an eventful 2020, it’s time to look out for the 2021 customer experience trends and tactics for creating exceptional experiences in increasingly complex environments. We rounded up Eight 2021 Customer Experience Trends and Tactics to be aware of as we get ready to close out 2020. That is non-negotiable.

Customer Experience 108

Customer Experience Government Self service Healthcare 108

Lumoa

NOVEMBER 7, 2022

They’d organize surveys and listen to customers and then try to share these insights with other teams. According to a 2020 study on personalization by Epsilon and GBH Insights, “the vast majority of respondents (80 percent) want personalization from retailers”. However, data is often the fuel that drives CX personalization.

Customer Experience 83

Customer Experience Feedback Surveys Analytics 83

COPC

JULY 23, 2021

With all of this activity and the COVID-19 pandemic hitting in 2020, FBC Asia Pacific Co-Founder and CEO Siva Subramaniam knew that there would be some growing pains that come with hypergrowth that many startups go through. The Philippines’ government-imposed lockdown, one of the strictest in the world, added more complications to the issue.

Employee engagement 98

Employee engagement Benchmark Surveys Government 98

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What surprised you the most about how the call center industry responded to uncertainty in 2020?

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

C Space

JANUARY 18, 2021

How did 2020 change the rules of engagement between customers and brands? What we saw in 2020 was a complex and rapidly changing picture – fluid emotional shifts, driven by economic, political, cultural and environmental uncertainty. Sectors that have traditionally played a background role in our lives made emotion gains in 2020.

Benchmark 116

Benchmark Automotive Government Marketing 116

CSM Magazine

OCTOBER 28, 2022

From 2020-2022, a combination of global events brought about significant disruptions to society and business that will take time to overcome. In a recent survey, McKinsey & Company found that 35% of job holders work from home full-time, with another 23% doing so part-time. In fact, remote options are immensely popular.

Education 52

Education Government Finance Surveys 52

Creative Virtual

APRIL 30, 2020

The graph below shows virtual agent traffic globally and across multiple industries for the period of 1 January 2019 through 12 April 2020. During the approximately month and a half between 1 March and 12 April 2020, these installs completed 30% more transactions than during January and February of this year. Only time will tell.

Virtual Agent 78

Virtual Agent Self service Customer Experience Government 78

Select VoiceCom Blog

MARCH 21, 2023

Its global outbreak in 2020 showed business leaders the importance of being prepared for any scenario. The World Bank reported that companies’ sales plummeted 45% from April to September 2020. In a McKinsey survey , three in four respondents mentioned that business-model innovation gave them the most leverage.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

Satrix Solutions

JANUARY 24, 2022

Looking back now, it is easy to see that a change in customer priorities began in the early days of the pandemic in 2020, when the surge in distributed workforces and e-commerce began. Based on our recent Net Promoter Study , only 64% of organizations have had a qualitative component in their customer experience survey(s) in the past year.

Customer Experience 97

Customer Experience B2B Customer centricity Feedback 97

Eptica

MAY 6, 2020

Date: Wednesday, May 6, 2020 Author: Pauline Ashenden - Demand Generation Manager Are banks building trust through customer service excellence? Published on: May 06, 2020. Just prior to the crisis, the 2020 Eptica Digital Customer Experience Study surveyed 50 brands in five vertical sectors – including ten leading UK banks.

Banking 79

Banking Customer Service Multichannel Best practices 79

Skybridge

NOVEMBER 12, 2020

As we begin Q4 of an eventful 2020, it’s time to look out for the 2021 customer experience trends and tactics for creating exceptional experiences in increasingly complex environments. We rounded up Eight 2021 Customer Experience Trends and Tactics to be aware of as we get ready to close out 2020. That is non-negotiable. Not in 2021.

Customer Care 52

Customer Care Government Self service Education 52

CSM Magazine

APRIL 21, 2020

A recent survey has revealed how contractors currently feel about the IR35 changes. Contractor views on IR35 have been provided by a recent survey carried out by Interim Partners, who supply temporary staff such as an interim director to businesses. So, do contractors truly understand the in and outs of the IR35 changes?

Government 52

Government Surveys Personalization 52

C Space

MARCH 12, 2020

Whilst general awareness around the COVID-19 coronavirus outbreak is high, C Space results from survey data collected on 3/8 show that just 36.5% Governments and tech companies, among others, have the capability of documenting and recording the GPS data (along with credit card spend and surveillance footage). Felix Koch.

Government 86

Government Customer centricity Surveys Marketing 86

Talkdesk

APRIL 3, 2020

For many, 2020 already feels like the longest and most challenging year of our lives. The coronavirus (COVID-19) is turning people’s daily lives upside down as governments around the world implement quarantines and social distancing strategies designed to slow down transmission.

Chief Customer Officer 58

Chief Customer Officer B2C Government Contact Center 58

TechSee

FEBRUARY 23, 2021

Verizon already began to shut down its 3G networks at the end of 2020, but the sunset for commercial and government customers will be at the end of 2022. A recent TechSee survey revealed that 65% of respondents would rather avoid technician visits due to safety concerns unless essential.

Self service 109

Self service Wireless Contact Center Government 109