Anexa BPO

JANUARY 18, 2022

Although disruption has been a constant since the beginning of the digital era, 2020 saw an explosion in its intensity and capacity. This is where an experienced BPO outsourcing company can become part of your corporate strategy to take customer service to the next level – which is exactly where it needs to be in 2022 and beyond.

outsourcing 52

outsourcing Government Customer centricity Technology 52

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Sales 71

Sales Customer Service outsourcing Government 71

BlueOcean

AUGUST 6, 2020

2020 has marked the workplace like no other year in recent history. You may have pushed pause on your decision to find a new customer care outsourcer, but now’s the time to dive back in. We have highlighted the new questions for 2020 in bold so you can skip right down to those if you want.). Company Overview. Project Management.

Customer Care 62

Customer Care Contact Center outsourcing Employee engagement 62

BlueOcean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Sales 62

Sales Customer Service outsourcing Government 62

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Contact Center 71

Contact Center Government Customer Care outsourcing 71

Anexa BPO

NOVEMBER 7, 2021

This was partially boosted by the 2010 Affordable Care Act, which triggered incremental health spending, resulting in $130 billion of incremental healthcare spending by the federal government. The October 2020 unemployment rate of 6.9% Have questions?

outsourcing 40

outsourcing Healthcare Business Process Outsourcing Government 40

BlueOcean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.

Contact Center 62

Contact Center Government Customer Care outsourcing 62

BlueOcean

DECEMBER 8, 2020

This national sports association leads the US in governing and promoting one of the nation’s well-loved sports, including its annual pro championships, community involvement and coaching programs, charitable initiatives, and more. Their relatively small program had been outsourced to a multinational provider for two decades.

Customer Care 62

Customer Care outsourcing Government Coaching 62

BlueOcean

OCTOBER 23, 2023

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Project Management Who will you be interfacing with once you’ve partnered up with an outsourcer?

Customer Care 71

Customer Care outsourcing Employee engagement Contact Center 71

Select VoiceCom Blog

MARCH 21, 2023

Its global outbreak in 2020 showed business leaders the importance of being prepared for any scenario. The World Bank reported that companies’ sales plummeted 45% from April to September 2020. Good governance and management: Resilient business leaders can’t be close-minded or uncooperative. Are you ready for the next disruption?

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

Anexa BPO

FEBRUARY 25, 2021

Anexa BPO won two awards in the 2020 North American Customer Centricity Awards, a regional event organized by ARCET Global as well. The team has an extensive history of running recognition programmes across the world with Government Partners and Leading Institutes. After initial shortlisting, 131 Entries were named Finalists.

Customer centricity 52

Customer centricity Government outsourcing Technology 52

Anexa BPO

MARCH 25, 2021

Anexa BPO won a silver trophy in the 2021 edition thanks to a comprehensive operations strategy that maintained business continuity in 8 sites in 6 cities all over the country facing the Covid-19 sanitary crisis that landed in Mexico in March 2020.

Telecommunications 52

Telecommunications Government outsourcing Technology 52

BlueOcean

JANUARY 20, 2023

2020 marked the workplace like no other year in recent history. If you’re faced with the decision to find a new customer care outsourcer in the post-pandemic era, now’s the time to dive in. Project Management Who will you be interfacing with once you’ve partnered up with an outsourcer?

Customer Care 62

Customer Care Contact Center outsourcing Employee engagement 62

DMG Consulting

JANUARY 20, 2022

During the first six months of the pandemic in 2020, companies closed their doors to their employees and the public in an attempt to keep people safe. million during the same period in 2020. million in revenue in the first half of 2020, and the ongoing transition of vendors to the ARR model. percent in the first half of 2021.

Enterprise 54

Enterprise Contact Center Employee engagement Virtual Agent 54

COPC

JUNE 10, 2021

The top three vendor management priorities of 2021 are: Revising outsourcing requirements and contracts at lightning speed while also reevaluating supplier capabilities and real estate footprints that best serve this new normal. A lot of companies’ business process outsourcers are incurring double costs. government.

Real estate 52

Real estate Management Government Business Process Outsourcing 52

Dialer 360

JUNE 22, 2023

Jamaica has been consistently improving its business environment, ranking 6th among Caribbean countries in the World Bank’s Ease of Doing Business Report 2020. Labor costs in Jamaica are significantly lower as compared to other English-speaking countries, making it an attractive destination for outsourcing call center operations.

Call Center 39

Call Center Telecommunications Interactive Voice Response outsourcing 39

Xaqt

JANUARY 15, 2021

Xaqt Deploys AI-Based COVID Vaccination Solution Summary On December 22, 2020, Xaqt, of Chicago, IL, launched a contact center solution specifically designed to meet the unique requirements of the COVID-19 vaccine distribution program. The original Brief may be downloaded here.

Virtual Agent 40

Virtual Agent Government Contact Center Chatbots 40

Enghouse Interactive

MAY 28, 2021

Early in 2020, there were many “emergency” projects to deliver these cloud and IP services so the contact centre could become the homeworkers’ kitchen tables. Out-of-hours repairs and duty lines can be delivered in this way avoiding expensive outsourcing costs for services which can often be unreliable. Linkedin | Twitter.

Customer Service 119

Customer Service Self service Government Banking 119

CSM Magazine

SEPTEMBER 16, 2022

As the global economic outlook “darkens significantly”, according to International Monetary Fund chief Kristalina Georgieva*, business process outsourcing (BPO) has become crucial for companies seeking to streamline costs and processes. Above all, a global shortage of talent offers Cape Town’s youth incredible opportunities.

Business Process Outsourcing 52

Business Process Outsourcing Transportation Telecommunications Government 52

CSM Magazine

AUGUST 25, 2021

A 2020 study of technology adoption habits commissioned by Mojo found that 43% of respondents identify as first adopters.” Support.com ’s “expert anywhere” model allows us to hyper-target, hire, and onboard staff up to three times faster than with traditional outsourcing. There are more early adopters than ever.

Technology 52

Technology Chatbots Technical Support Government 52

Balto

AUGUST 10, 2022

The industries that planned to invest the least were Other ($200,000), Government & Non-Profit ($417,647), and Education ($487,500). August 14, 2020) Don’t Cut Your Marketing Budget in a Recession. For the purpose of this survey, we defined executives as Directors, Vice Presidents, Presidents, and C-Suite Executives. Kumar, N. &

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52

Outsource Consultants

JANUARY 19, 2023

If your company isn’t currently feeling the sting of rising outsourcing costs, consider yourself incredibly lucky. South Africa As one of the most advanced and diverse economies in sub-Saharan Africa, South Africa is no stranger to outsourcing. billion in 2020, while holding a double-digit stake of the global offshore BPO market.

outsourcing 67

outsourcing Government Call Center Telecommunications 67

CSM Magazine

FEBRUARY 24, 2020

In 2020, more tech companies are expected to make use of recruitment process outsourcing (RPO). Very often they look to outsourcing opportunities, and this is the right time to partner up with a recruitment agency that will find IT talents offshore. 1: Faster Recruitment. 2: Reduced Costs. Final Thoughts.

outsourcing 52

outsourcing Engineering Government Analytics 52

Netomi

JANUARY 5, 2022

His coverage topics include the ROI of CX, CX strategy and governance, how CX leaders secure and retain sponsorship, the buy/own/advocate customer journey, voice of customer (VoC) and survey strategies, customer journey mapping, CX analytics and measurement, the role of social media and word of mouth (WOM) in CX, and persona development.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Transparent BPO

APRIL 3, 2020

With captive contact centers and other outsourcers in our industry still looking at viable alternatives to adapt to the new and evolving landscape with COVID-19, I felt publishing our story might, in some small way, help others navigate this change. was confirmed on January 20, 2020. Introduction. Results to Date.

Contact Center 120

Contact Center outsourcing Transportation Government 120

NobelBiz

SEPTEMBER 21, 2020

The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents. But should government-sponsored call centers be exempt from the work-from-home transition?

Call Center 52

Call Center Contact Center Government Banking 52

Vistio

JULY 11, 2022

And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. So that was a lot of fun, really cool stuff. And then in the early mid aughts, I segued from there to IDC.

Technology 52

Technology Self service Contact Center Analytics 52