Customer Service Life

FEBRUARY 10, 2020

4 Good Reasons to Kill Email-Based Customer Support – In this column on CustomerThink I share reasons why some companies are doing away with email as a customer service channel in favor of other options. Is email support still alive for your company or are other channels taking its place?

Customer Service 149

Customer Service Contact Center Chatbots Customer Experience 149

OctopusTech

FEBRUARY 7, 2020

As the teen years have ended with great successions of technological advancements, 2020 has brought innovative hopes for customer support outsourcing. Forrester predicts that brands will spend $8 billion more on customer service agents in 2020 than the previous year. Automation Backed Support.

outsourcing 71

outsourcing Customer Support Engineering Self service 71

ShepHyken

NOVEMBER 16, 2020

This is what will help customers choose you over your competition. 20 Must-Learn Customer Service Skills in 2020 (Bonus: Tips to develop them faster) by Jared Cornell. CustomerThink) This blog sheds light on the 20 essential customer service skills and how you can improve them. Follow on Twitter: @Hyken.

Customer Service 211

Customer Service B2C Government Call Center 211

ShepHyken

AUGUST 10, 2020

How to Increase Customer Loyalty: 5 Customer Retention Strategies by Christopher Hutchens. SmartBug) In this blog, we look at five customer retention strategies that you can implement to deliver more value to your customers and increase customer loyalty. Follow on Twitter: @Hyken.

Customer Service 232

Customer Service Customer retention Customer centricity Education 232

ProProfs Blog

JANUARY 30, 2020

And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further. In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. Source: IBM ) Tweet this.

B2B 204

B2B Banking Personalization Employee engagement 204

ProProfs Blog

NOVEMBER 29, 2019

They’ll even read white papers and live chat statistics to understand the current trends of the customer support industry. These statistics of live chat on the website will help you learn its relevance for your business and how its use can help your support team manage customer expectations. Source: Inc ) Tweet this.

Wait times 135

Wait times Customer Support Transportation Sales 135

ShepHyken

MAY 4, 2020

But while reopening is the order of the day, re-marketing will be the order of 2020 as retailers try to transcend simple survival and get back on their feet. How Sephora & Others Use Customer Loyalty Programs To Drive Revenue by ReferralCandy. My Comment: What business doesn’t want customer loyalty?

Customer Service 240

Customer Service B2C B2B Contact Center 240

TeamSupport

OCTOBER 14, 2020

In Part 1 of this blog series, we introduces why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. May 19, 2020.

Customer Support 98

Customer Support Call Center Coaching Consulting 98

TeamSupport

JANUARY 12, 2021

ServiceXRG and TeamSupport have joined forces to create a comprehensive study of the Support industry that is now available for download. This three-part blog series aims to break down the main principles of the report into three parts to more clearly highlight the report’s key points. Key Imperatives for Support.

B2B 86

B2B Customer Support Technical Support Coaching 86

ShepHyken

JUNE 1, 2020

Freshworks) From this blog, you can find out actionable workarounds for staff shortage to improve call center performance. My Comment: If you are in a customer support/contact center, then this article is a must-read. What happens when there is an increase in customers reaching out for support?

Customer Service 169

Customer Service Multichannel Call Center Contact Center 169

TeamSupport

DECEMBER 7, 2020

But how can a salesperson or account manager be proactive in addressing either of these scenarios when they don’t live in your ticketing system all day and don’t analyze support reports on a regular basis? If your support software features custom automation triggers , they won’t need to. The system will just let them know.

Customer Support 98

Customer Support Upselling B2B Sales 98

Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. Creative Virtual started 2020 celebrating the company’s Sweet Sixteen. You can read more here and download the full ebook, Conversational AI Trends 2020 , here.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

ProProfs Blog

FEBRUARY 13, 2020

Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Let’s take a look at customer loyalty statistics and observe the various ways that help a business improve and boost customer loyalty. Customer Loyalty Statistics 2020 You Shouldn’t Miss.

Customer retention 164

Customer retention Sales B2B Marketing 164

ProProfs Blog

FEBRUARY 7, 2020

Everyone says that customer support used to be easy. For an 18th century blacksmith, the questions and concerns from customers were pretty simple. At least it was obvious that customers would simply walk to the store whenever they needed support. . Customer support is not rocket science.

Customer Support 160

Customer Support Surveys Inbound sales Construction 160

ProProfs Blog

MARCH 27, 2019

The promise of a delightful customer support experience comes with the responsibility of actually delivering it consistently. Just buying and installing the latest customer support software onboard does not automatically mean that you will provide a great experience to your customers. That’s a lot of chatbots!

Customer Support 163

Customer Support Chatbots Customer centricity Enterprise 163

VirtualPBX

MARCH 10, 2020

We’re excited to announce that we’ve won the 2020 Product of the Year Award from Internet Telephony and TMC. For more information about Internet Telephony and the 2020 Product of the Year Award, check out the TMC blog post that shows the entire group of award winners and their products. Praise From Internet Telephony.

voip 83

voip Engineering Call Center Marketing 83

ProProfs Blog

MARCH 27, 2020

As soon as a mistake occurs, have a customer support expert on the case to resolve the issue and show your customer that you take this seriously. . Additionally, you want to personalize the experience for your customers. When a customer provides feedback to you, this is the most valuable information you can receive.

Customer Service 135

Customer Service Feedback Customer Support Wait times 135

Enghouse Interactive

JANUARY 13, 2021

Blog Series #1 of 4: New decade! Watch for our next blog in this series, coming January 26th. They asked participants for their before-and-after business metrics on revenue, cost, customer ratings, and/or agent productivity for projects that use artificial intelligence (AI) or AI-enabled analytics to improve customer engagement.

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Nicereply

FEBRUARY 25, 2020

When it comes to knowing what customers really want, data can be illuminating. Zendesk’s 2020 Customer Experience Trends Report dropped earlier this month, combining the data of the 45,000 companies using Zendesk with an external survey of thousands of agents, managers and customers.

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

TeamSupport

JULY 8, 2020

The right B2B customer support software means never having to say goodbye. When you implement a B2B customer support software like TeamSupport, you can measure how happy or frustrated your customers might be and take proactive steps with customers who might be in danger of leaving.

B2B 86

B2B Customer Support Metrics Technology 86

Nicereply

MARCH 7, 2021

In fact, experts predict 85% of all customer interactions will be handled without a human agent by 2020. In reality, automation doesn’t mean all hope for human connection is lost and customer support agents will be replaced by robots one by one (we’re still a long way from that). Examples of AI in customer support.

Customer Support 52

Customer Support Personalization Customer Service 52

ProProfs Blog

MAY 6, 2020

Customer Experience & Live Chat Statistics. Future of Customer Experience. Must-Read 53 Customer Experience Statistics for 2020 . With these customer experience stats, facts, and trends, your business can effectively create some of the best strategies that keep customers delighted with your services.

Customer Experience 99

Customer Experience B2B B2C Sales 99

kommunicate

AUGUST 3, 2020

In the month of July, we have added some powerful features and updated the existing ones to improve your overall experience with your favorite customer support tool Kommunicate. The post Here’s What’s New from July 2020|Kommunicate Product Updates appeared first on Kommunicate Blog.

Customer Support 52

Customer Support 52

kommunicate

JULY 2, 2020

In the month of June, we have added some powerful features and improved the existing ones in your favorite customer support suite. The post Here’s What’s New from June 2020|Kommunicate Product Updates appeared first on Kommunicate Blog. If you have missed the previous updates, please head here. Improved the result [.].

Customer Support 52

Customer Support 52

kommunicate

JUNE 2, 2020

On the other hand, we are also doing our best to keep our dreams alive by putting more effort to build the world’s best customer support suite. The post Here’s What’s New from May 2020|Kommunicate Product Updates appeared first on Kommunicate Blog. Yes, you heard it right.

Customer Support 52

Customer Support 52

Creative Virtual

JULY 10, 2020

By 12 April 2020, those virtual agents had reached nearly 50% of the total traffic they had recorded for all of 2019 despite being only about a quarter of the way through the year. In fact, our very first enterprise customer was a large financial services group – and they are still a customer today!

Virtual Agent 52

Virtual Agent Banking Self service Government 52

kommunicate

APRIL 1, 2020

After a lot of remote meetings and scrums, we have added some powerful features to your favorite customer support tool. The latest version of Kommunicate includes multilingual support for tags, bug fixes, latest iOS SDK and agent app. if you haven’t read the previous release notes, please head here.

Customer Support 52

Customer Support 52

JustCall

MARCH 26, 2020

Based on reviews from over 120 businesses, the G2 ‘High Performer’ 2020 label comes as a feather in the cap for us, at JustCall. . G2 High Performer Spring 2020. The High Performer Spring 2020 is a great feat for our team, at JustCall. Incredible Support Team. Top-rated JustCall Features at Large. About JustCall.

Enterprise 59

Enterprise CRM SaaS Contact Center 59

Nicereply

DECEMBER 5, 2019

The organization understands that when customers are happy with the service, they return back for more. All said, let’s discuss what the future holds for customer experience? For example, in 2020. There are 7 customer experience predictions which will shape CX in the upcoming year: Video analytics (the wow factor).

Customer Experience 90

Customer Experience Transportation Customer centricity Analytics 90

kommunicate

FEBRUARY 4, 2020

In the month of January, we have added some cool features to kommunicate for optimizing your customer support more efficiently. The post Here’s What’s New from January 2020|Kommunicate Product Updates appeared first on Kommunicate Blog. If you have missed the previous updates, please read here.

Customer Support 52

Customer Support 52

Nicereply

FEBRUARY 11, 2020

We are inspired by seeing companies grow, receiving more positive reviews, and getting better in customer experience. Teams in every category were selected by their excellent support performance throughout 2019. appeared first on Customer Happiness Blog.

Customer Experience 59

Customer Experience Sales Customer Support Marketing 59

TeamSupport

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. 19, 2020 [link].

Customer Support 59

Customer Support B2B Sales Management 59

ProProfs Blog

APRIL 23, 2019

Long gone are the days when phone calls were the best way to deliver excellent customer support. Modern customers believe that social media is a new better way to interact with the brands when they have questions, problems, or concerns. Use Chatbots to Deliver Customer Support Fast. The Do’s. #1.

Customer Support 100

Customer Support Chatbots Feedback Customer Service 100

Nicereply

JANUARY 12, 2021

Everything has shifted in 2020, and if things are on your side, you may even have a new job. That’s magnified if a company has hired you into a leadership position as a customer support manager. Here are the four key steps to take within the first month of employment in a customer support manager role.

Customer Support 87

Customer Support Management Journey mapping Benchmark 87

kommunicate

MAY 3, 2020

The post Here’s What’s New from April 2020|Kommunicate Product Updates appeared first on Kommunicate Blog. But as time moved our team was pulled by company vision and came together as a strong team to build some amazing features to [.].

Customer Support 52

Customer Support 52

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Download now Impeccable customer service is one of the main blocks of a flourishing business in the long run. Existing ways of contacting remote customer support 1.1. Read now 1.3.

B2B 52

B2B Customer Support Chatbots CRM 52

ProProfs Blog

APRIL 15, 2020

As we dug deep, we came across quite exciting stats, and it dawned on us that we could do a blog on it. Here’s our brainstormed, research-backed, and hopefully useful blog on email management tips! The post 20 Effective Email Management Tips Trending in 2020 appeared first on ProProfs Learning.

Management 103

Management Best practices Personalization Feedback 103