2020 Blog Customer Support Virtual Agent 
Creative Virtual
JULY 10, 2020
Back in April I took a look at the impressive spike in virtual agent traffic starting in late February and early March that surpassed anything Creative Virtual had seen in over 16 years of being in the industry. Plus, there was the added support needed for various government schemes and programmes.
Creative Virtual
MAY 28, 2020
Do you have a chatbot or virtual agent on your roadmap? Are you curious about successful use cases for AI-enhanced virtual agents? If so, you’ll want to reserve your spot now to join Creative Virtual and Engage Customer for their upcoming webinar, Tips for Deploying AI Chatbots & Virtual Agents.
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Creative Virtual
DECEMBER 10, 2020
This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry.
Creative Virtual
OCTOBER 5, 2020
Today we kick off the annual week-long international celebration of the importance of customer service, the people who deliver that service and the impact it has on successful business practices. 2020 has brought new customer service challenges for companies and altered the way customers engage with businesses, perhaps forever.
Creative Virtual
OCTOBER 1, 2019
The same is true with customers – not every customer wants to self-serve and not every customer issue or question is best resolved with self-service. A successful digital customer experience strategy never leaves out the human touch completely. This is why your self-service options can’t be standalone tools.
Creative Virtual
JANUARY 12, 2021
Having innovation at the heart of our company culture at Creative Virtual has served the company well, but only because we innovate with the objective of delivering products and services that genuinely help our customers meet their goals in increasingly better ways. Most companies use chatbots as a way to manage customer support.
Creative Virtual
AUGUST 20, 2020
The new ebook, Conversational AI Trends 2020 , takes a look at the rapid advances in conversational AI technologies and the new applications and use cases emerging across industries. The organisation discovered that their virtual agent was the best way to keep up with rapid changes and deliver accurate information to customers.
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