Education Services Group

JULY 15, 2020

We all know that 2020 has been quite the year. I wanted to take some time to look ahead at what the future of Customer Success could have in store. I think of the automotive industry or industrial verticals. In the long term, Customer Success becomes inextricably connected with SaaS. That’s irresponsible.

Automotive 52

Automotive SaaS Best practices Sales 52

TechSee

JANUARY 25, 2023

[link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. Scott is the former Chairman of the AAA National Automotive Subcommittee and remains an active committee member. He also serves on the Salesforce Field Service Community Advisory Board.

Automotive 41

Automotive Management Enterprise B2B 41

Uniphore

JANUARY 25, 2022

As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Post-2020 could easily be called the start of the Zoom Era. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

Comm100

APRIL 27, 2020

The good news is that there are lots of ways that companies can structure their teams and set up their customer service systems to meet customer demands and properly allocate their workforce. Omnichannel routing allows companies to connect customers to the right agent at the right time, instantly and automatically.

Automotive 59

Automotive CRM Upselling Customer centricity 59