TechSee

FEBRUARY 21, 2022

In the first ten months of 2021, AI startups worldwide raised more than $50 billion across more than 2,000 deals — surpassing 2020 levels by 55%. Enhance Customer Service. With companies increasingly competing to win customers based on their experiences, it’s no surprise that 59% of executives in the U.S.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Fonolo

MARCH 17, 2020

Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 And neither will you.

Automotive 67

Automotive Abandon rate Feedback Technology 67

TechSee

APRIL 23, 2019

billion devices connected to the IoT by 2020. For example, Thermoplan ’s smart coffee machines monitor customer data in real time, including statistics about the amount and types of coffee used, and cleaning cycles vs. recommended intervals, enabling effective predictive maintenance analytics. According to Gartner , there will be 20.8

B2C 104

B2C Automotive Analytics Enterprise 104

TechSee

JANUARY 25, 2023

[link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations. He also serves on the Salesforce Field Service Community Advisory Board.

Automotive 41

Automotive Management Enterprise B2B 41

Uniphore

JANUARY 25, 2022

As more companies incorporate emotion AI into their customer journey, customer comfort with, and subsequent demand for, the technology grows. Post-2020 could easily be called the start of the Zoom Era. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more.

Healthcare 52

Healthcare Banking Enterprise Automotive 52

Comm100

APRIL 27, 2020

For contact centers with hundreds or even thousands of employees, equipping every agent to handle queries from all channels might not be the best way to implement an omnichannel approach; it commands a broader agent skillset and more training to handle every channel’s unique requirements.

Automotive 59

Automotive CRM Upselling Customer centricity 59

Global Response

FEBRUARY 13, 2022

What Is a Call Center? Call centers are a staple customer service resource for businesses large and small—and demand is growing. In the US alone, there are hundreds of thousands of call center jobs. Some of the main services a call center may offer includes: Provides (potentially 24/7) customer service by phone.

Call Center 62

Call Center Interactive Voice Response outsourcing Contact Center 62