TechSee
FEBRUARY 21, 2022
In the first ten months of 2021, AI startups worldwide raised more than $50 billion across more than 2,000 deals — surpassing 2020 levels by 55%. In a contact center, RPA processes can collect customer contact information, check warranties, and explain return policies. There is a good reason for their optimism.
Fonolo
MARCH 17, 2020
Hyundai: You’ve probably heard of it; the name again on the tip of everyone’s tongues thanks to a memorable, highly-lauded SuperBowl Hyundai Sonata 2020 commercial featuring John Krasinski, Rachel Dratch, and Chris Evans sporting some iconic Boston accents — “Smaht Pahk” — an ad which has so far attracted around 55.2 And neither will you.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
APRIL 23, 2019
billion devices connected to the IoT by 2020. The same technique can be used across the entire IoT spectrum, from smart home appliances to automotive analytics and beyond. Integrating predictive maintenance with contact center operations to provide proactive customer assistance delivers a resounding win-win. .
TechSee
JANUARY 25, 2023
[link] Scott VerBracken, VP Automotive Services Scott began his career with AAA ACG (The Auto Club Group) in 2001. Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations. He also serves on the Salesforce Field Service Community Advisory Board.
Uniphore
JANUARY 25, 2022
Post-2020 could easily be called the start of the Zoom Era. Automotive, healthcare, retail, banking, transportation, entertainment, education, human resources, legal services – and more. What a wild ride the 2020 and 2021 holiday seasons were. Conversational AI Expands Beyond the Contact Center.
COPC
JUNE 4, 2020
This interview was conducted in April 2020 by Shreekant Vijaykar, Director for Asia Operations for COPC Inc.in We won our very first industry award in 2020 through a virtual presentation – TDCX Malaysia was just named Frost and Sullivan’s 2020 Customer Experience Management Provider of the Year! Kuala Lumpur.
Comm100
APRIL 27, 2020
For contact centers with hundreds or even thousands of employees, equipping every agent to handle queries from all channels might not be the best way to implement an omnichannel approach; it commands a broader agent skillset and more training to handle every channel’s unique requirements.
Expert insights. Personalized for you.
109 
Let's personalize your content