2020 2022 Customer retention Sales 
Voiptime
DECEMBER 5, 2022
Customer service plays the first role in establishing customer loyalty and retention, creating opportunities for up-sales and cross-sales, building customer-brand relationships, and empowering brand advocacy. Thus, the main thing to understand is what the customer service trends in 2022 look like.
Quiq
MARCH 31, 2022
Marketing and sales consistently combine their efforts to attain the most customers at the lowest price. But few businesses dedicate as many resources to customer retention. Keeping customers happy and continuing to buy from your e-commerce business deserves (and often requires) as many resources.
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Fonolo
JANUARY 4, 2022
The statistics show that superior customer experiences generate more return customers, increased loyalty, and higher profits. Here’s a comprehensive list of the most important customer service statistics you need to know in 2022. As little as a 5% lift in customer retention can produce 25% more profits.
Kayako
APRIL 1, 2022
Wouldn’t it be nice to know what to focus on in 2022 to set yourself up for growth in 2023 and beyond? Good customer service is the number one quality customers seek from eCommerce companies. Customer experience is the key brand differentiator that drives sales and grows customer loyalty. trillion in sales.
Satrix Solutions
JANUARY 24, 2022
Looking back now, it is easy to see that a change in customer priorities began in the early days of the pandemic in 2020, when the surge in distributed workforces and e-commerce began. Develop a robust CX program that business leaders can stand behind and build a customer-centric culture within the organization.
Comm100
NOVEMBER 29, 2021
All of these pandemic repercussions will continue to reverberate across customer service teams and drive the major trends in the year to come, and likely far beyond. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.
Comm100
NOVEMBER 29, 2021
All of these pandemic repercussions will continue to reverberate across customer service teams and drive the major trends in the year to come, and likely far beyond. In this blog, we’ll look at the top customer service trends to expect in 2022 so you can build a team of customer experience excellence.
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