Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders.

B2B 100

B2B Chief Customer Officer Benchmark Analytics 100

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Please CLICK HERE to watch the video report from the Roundtable session.

Chief Customer Officer 100

Chief Customer Officer Benchmark B2B Analytics 100

CSM Practice

OCTOBER 10, 2018

Below, is the blog he wrote. Finally, I highly recommend watching the video to hear Andreas speak about his approach in more detail, in addition to reading this blog. By Andreas Knoefel, Customer Success and Services Executive, Thought Leader, and Author. The Customer Success Performance Index™. Be a Conqueror in 2019.

Chief Customer Officer 49

Chief Customer Officer Benchmark Analytics Marketing 49

CSM Practice

OCTOBER 10, 2018

Andreas Knoefel, a veteran Customer Success Executive , was one of the selected few individuals who made it to the semi-finals with his Customer Success Performance Indicator methodology. Below, is the blog he wrote. The Customer Success Performance Index™. Be a Conqueror in 2019.

Chief Customer Officer 49

Chief Customer Officer Benchmark Analytics Marketing 49

CSM Practice

OCTOBER 10, 2018

Below, is the blog he wrote. I highly recommend watching the video to hear Andreas speak about his approach in more detail, in addition to reading this blog. As Customer Success leaders we are constantly challenged to preserve the customer base and to increase the recurring revenue stream. Be a Conqueror in 2019.

Chief Customer Officer 49

Chief Customer Officer Benchmark Analytics Accountability 49

Horizon CX

DECEMBER 27, 2019

This blog is a summary of those findings. The research was conducted between September 24, 2019, and November 25, 2019, and targeted CX Professionals within B2B organizations with titles ranging from Chief Customer Officers and VPs of CX to Directors and Managers of CX. December 27, 2019.

B2B 52

B2B Surveys B2C Metrics 52

Pointillist

JUNE 5, 2019

Customer experience is a top priority for organizations in 2019 Customer experience is universally recognized as a top priority by most organizations, regardless of industry or size. More than 87% of respondents say providing exceptional customer experience is very or extremely important to their business.

Management 89

Management Analytics Metrics Chief Customer Officer 89