Avaya

AUGUST 28, 2018

Avaya’s Customer Experience and Contact Center solutions demonstrated a high level of fortitude that is required to ensure an uninterrupted gameday experience. Avaya has proven to be a reliable provider of UC, CC, and mobile solutions for successful projects in sports infrastructure time and time again.

Entertainment 43

Entertainment contact center solutions Contact Center Technology 43

Avaya

MAY 8, 2019

In an environment driven by a continuous improvement philosophy, C3i Solutions began exploring the market for new contact center innovations. At the same time, the company wanted to replace the six disparate voice and contact center solutions collected through a growth strategy that included acquisitions.

Business Process Outsourcing 74

Business Process Outsourcing contact center solutions Contact Center outsourcing 74

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. 4: Executives who run all of their contact centers across the globe in one logical system.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

Avaya

SEPTEMBER 19, 2018

Her insight helps enterprises and solution providers develop strategies to meet the escalating demands of today’s consumer and business customers. It seems one cannot pick up a newspaper or magazine in 2018 without seeing a headline related to artificial intelligence (AI). appeared first on Avaya Connected Blog.

Customer Care 94

Customer Care Government Contact Center Healthcare 94

Ameyo

MARCH 21, 2018

Ahead of Ameyo’s participation at the 7th Edition of the Big CIO Show held in Mumbai on 14th & 15th March 2018, we had written a blog about the “ Role of IT in Delivering Omnichannel Customer Experience. It is estimated that more than 50% of organizations will redirect spends towards customer experience innovation this year.

Technology 61

Technology contact center solutions Contact Center Customer Experience 61

NICE inContact

JANUARY 30, 2018

Are you one of the almost 40% of organizations that say reducing effort to improve the customer experience is their primary contact center goal for 2018? The best contact center solution is not worth a penny if it’s not up and running. They will give you the flexibility to customize your solution.

Contact Center 74

Contact Center contact center solutions Multichannel Self service 74

Cisco - Contact Center

JANUARY 21, 2020

million people living in the EU on 1 January 2018 were non-EU citizens*. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions. Video on YouTube: Cognitive Contact Centers Voice Transcription Translation. million immigrants entered the EU from non-EU countries, and a total of 22.3

Contact Center 73

Contact Center contact center solutions Cloud contact Call Center 73

NICE inContact

JANUARY 28, 2019

We’ve arrived at part 4 of our 5 part series on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018. We’ve talked about the thorough questionnaire and proof of concept demos, but as every contact center well knows, no vendor review would be complete without including the voice of the customer.

Cloud contact 54

Cloud contact contact center solutions Contact Center Feedback 54

Aspect

NOVEMBER 28, 2017

This year’s survey brought in leaders from more than 450 contact centers from around the world. Their feedback provides critical guidance that can help you craft your strategies for success in 2018. Let’s take a closer look to learn at where these industry executives plan to invest in their contact center operations.

Contact Center 91

Contact Center Surveys Contact center software contact center solutions 91

Call Experts

JANUARY 8, 2020

AI-powered tools and contact center solutions offer efficiency and a better understanding of your customer experience. More Blogs Menu. The holiday rush doesn’t mean an overload for your business when you partner with a contact center. 10 Trends That Will Disrupt Customer Service in 2018.

Journey mapping 78

Journey mapping Contact Center Interactive Voice Response outsourcing 78

Cyara

JULY 9, 2019

What are the drivers of migrating contact centers to the cloud?”. Businesses of all sizes want the most reliable, secure and advanced contact center solutions, coupled with ease of configuration/integration, all at the most affordable price point possible. Blog: Art Schoeller at Forrester Research.

Cloud contact 52

Cloud contact Contact Center Average Handle Time contact center solutions 52

NICE inContact

AUGUST 27, 2018

Ensuring that your contact center does not “miss out” on social channels is vital, just look at these stats: The number of social media users worldwide in 2018 is 196 billion , up 13 percent from 2017. In July 2018, Facebook had 2.2 Ensure that your contact center solution allows for this.

Contact Center 48

Contact Center contact center solutions Analytics Surveys 48

Aspect

APRIL 11, 2018

So as we collectively set our clocks forward this Spring, we are reminded that it’s time to slough off the Winter weather and let 2018 kick into high gear. If you want to be ahead of the game when the snow settles after the holiday rush at the end of 2018, you have to get a head start. If you’re not early you’re late.

Contact Center 48

Contact Center contact center solutions Interactive Voice Response Chatbots 48

NICE inContact

DECEMBER 21, 2018

But for forward-thinking contact centers looking to modernize their operations and keep performance levels at their peak, it’s about doing better with less. It means finding a cloud contact center solution that allows you to lower labor costs while actually accelerating time to resolution and enhancing the customer experience.

Cloud contact 48

Cloud contact Contact Center contact center solutions Self service 48

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. According to a recent Aberdeen trends analysis, the adoption of cloud technologies rose each year between 2013 and 2018.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

NICE inContact

DECEMBER 17, 2018

Gartner isn’t the only independent analyst firm to name NICE inContact a leader for cloud contact center solutions. i] Gartner, Magic Quadrant for Contact Center as a Service, North America, Drew Kraus , Steve Blood , Simon Harrison , Daniel O’Connell , 17 October 2018. Download all 3 reports. [i]

Multichannel 48

Multichannel Contact Center contact center solutions Cloud contact 48

Aspect

SEPTEMBER 28, 2017

The world of contact center solutions is just a microcosm of the myriad of software applications used by enterprises moving inexorably to a Software as a Service (SaaS) model in the public cloud. To see more of the findings from the newly released Saddletree survey on cloud contact centers, view the full webinar here.

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

NICE inContact

FEBRUARY 13, 2018

With good cloud-based contact center solutions, implementing agent screen pops have never been easier. If process automation is one of your contact center “to-dos” in 2018, agent screen pops are a very easy and low-budget place to start.

Contact Center 49

Contact Center Average Handle Time Wait times APIs 49

Fonolo

AUGUST 28, 2018

Our favorite chart: 2018 Front Office BPO Omnibus Survey. About: For this report, industry analyst Peter Ryan gathered the views of 352 enterprise executives, each with decision-making authority over contact centers. Analyst Jon Arnold covered the report in this post: Contact Center 2.0 Where to get it: Here.

Contact Center 65

Contact Center Call Center Abandon rate Surveys 65

NICE inContact

DECEMBER 26, 2018

Gartner isn’t the only independent analyst firm to name NICE inContact a leader for cloud contact center solutions. 1] Gartner, Magic Quadrant for Contact Center as a Service, North America, Drew Kraus , Steve Blood , Simon Harrison , Daniel O’Connell , 17 October 2018. Download all 3 reports. [1]

Call Center 48

Call Center Technology Cloud contact Contact Center 48

Fonolo

FEBRUARY 13, 2019

Report # 1: The US Contact Center Decision-Maker’s Guide 2018-19. Who wrote it: Contact Babel. About: We almost always include a Contact Babel report in these posts. The ongoing centrality of the voice channel is a recurring theme on this blog. Also, see “ AI is Not Reducing Call Center Agent Employment.”.

Contact Center 57

Contact Center Call Center APIs outsourcing 57

3CLogic

JANUARY 24, 2024

With the American Customer Satisfaction Index making its largest decline in 28 years in 2022 — falling from 77 in 2018 to 73.1 Are your agents “swivel-chairing” between your contact center solution, CRM platform, and additional systems? Are they met by long wait times and low-performing agents? Or is the opposite true?

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

TLC Associates

OCTOBER 1, 2019

for the last few months , companies across industries are having flashbacks to the difficult 2018 hiring season. Low talent pool levels already strain the hiring process, but the coincidence with companies preparing for holiday season customer service means that there will be a pronounced shortage of experienced contact center agents.

Healthcare 40

Healthcare Contact Center outsourcing contact center solutions 40

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. Now, though CallHippo is an excellent solution for businesses looking to upgrade their customer experience, it might not have all the features that some of them require.

voip 52

voip CRM Enterprise Call Center 52

JustCall

AUGUST 10, 2022

In this comprehensive blog, we will look at other Avoxi alternatives that demonstrate features that are similar to Avoxi but are a shade better in some way or another. Features like call queuing, call recording, number porting, and speech-to-text make it a great solution for support and sales agents. Image Source.

Interactive Voice Response 52

Interactive Voice Response voip CRM call center software 52