Aspect

SEPTEMBER 28, 2017

If Ben Franklin were alive today, his famous quote would read something like this, “In this world, nothing can be said to be certain except death and taxes and cloud software.” Most industry leaders agree that their software will eventually reside in the cloud, but what’s the state of the cloud contact center right now?

Cloud contact 86

Cloud contact Contact Center Surveys SaaS 86

Cisco - Contact Center

JANUARY 21, 2020

million people living in the EU on 1 January 2018 were non-EU citizens*. Cisco has a portfolio of on-premise, hybrid, and cloud contact center solutions. Video on YouTube: Cognitive Contact Centers Voice Transcription Translation. million people (4.4 %) of the 512.4

Contact Center 94

Contact Center contact center solutions Cloud contact Call Center 94

Cyara

JULY 9, 2019

“What are the drivers of migrating contact centers to the cloud?”. Businesses of all sizes want the most reliable, secure and advanced contact center solutions, coupled with ease of configuration/integration, all at the most affordable price point possible. Blog: Art Schoeller at Forrester Research.

Cloud contact 52

Cloud contact Contact Center Average Handle Time contact center solutions 52

Talkdesk

JANUARY 12, 2018

They have probably already used your digital self-service solution to find answers to common questions, so if they are calling your contact center, it means they have relatively complex issues. 4: Executives who run all of their contact centers across the globe in one logical system.

Contact Center 40

Contact Center CRM Interactive Voice Response Cloud contact 40

NICE inContact

DECEMBER 17, 2018

Gartner isn’t the only independent analyst firm to name NICE inContact a leader for cloud contact center solutions. i] Gartner, Magic Quadrant for Contact Center as a Service, North America, Drew Kraus , Steve Blood , Simon Harrison , Daniel O’Connell , 17 October 2018.

Multichannel 48

Multichannel Contact Center contact center solutions Cloud contact 48

Noble Systems

MARCH 11, 2019

And how can they be sure that the cloud contact center will accomplish what they set out to do? This blog will look at the top advantages of moving customer experience solutions to the cloud. Here are the top five advantages of moving contact centers to the cloud. Financial Flexibility.

Customer Experience 69

Customer Experience Cloud contact Contact Center Gamification 69

NICE inContact

JANUARY 28, 2019

We’ve arrived at part 4 of our 5 part series on the recent report, The Forrester Wave : Cloud Contact Centers, Q3 2018. We’ve talked about the thorough questionnaire and proof of concept demos, but as every contact center well knows, no vendor review would be complete without including the voice of the customer.

Cloud contact 54

Cloud contact contact center solutions Contact Center Feedback 54