NICE inContact

JANUARY 24, 2018

Cloud contact center deployments that began in customer care may have been extended to other business areas. For example, many companies are seeing the benefits of deploying cloud contact center integrated with cloud CRM solutions to inside sales staff. Inbenta – Hybrid chat and chatbots with NLP-powered search.

Customer Care 74

Customer Care Cloud contact APIs Contact Center 74

USAN

SEPTEMBER 3, 2021

In 2018, cutting-edge technologies like AI, IoT, and blockchain had a collective market value of $350 billion. Amazon Connect, the omnichannel cloud contact center platform from Amazon Web Services, helps companies optimize their CX by delivering seamless support through the power of technology. By 2025, the value will be $3.2

Chatbots 40

Chatbots Customer Service Cloud contact Contact Center 40

VocalCom

JANUARY 15, 2018

While creating great customer experiences will remain a primary goal in 2018, the manner in which technology and humans work together to deliver this outcome continues to evolve. Indeed, chatbots and virtual assistants will continue to transform customer service. Artificial intelligence. An omnichannel experience.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

VocalCom

DECEMBER 4, 2017

Here are five ways blended AI may transform customer service and sales in 2018. To deliver the very best in customer service and conversational commerce, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Sales 0

Sales Contact center software Self service Contact Center 0

Cyara

JULY 9, 2019

Businesses of all sizes want the most reliable, secure and advanced contact center solutions, coupled with ease of configuration/integration, all at the most affordable price point possible. Cloud contact centers, particularly Amazon Connect, provide businesses with a service that incorporates and embraces all of these characteristics.

Cloud contact 52

Cloud contact Contact Center Average Handle Time contact center solutions 52

Talkdesk

MARCH 12, 2021

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Founded to bring a paradigm shift into the realm of call center solutions, it became the first CCaaS unicorn startup in 2018.

Call flow 91

Call flow Abandon rate Contact Center industry standards 91

Aspect

MAY 31, 2018

Our developers build responsive cloud Contact Centre as a Service (CCaaS) solutions that are capable of processing high volumes of requests while offering additional support, flexibility and scalability when necessary. For more information on cloud CCaaS solutions, please visit here.

Cloud contact 68

Cloud contact Chatbots Surveys Customer retention 68