Beyond Philosophy

JANUARY 7, 2016

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience. Big data can be used to research past behavior. My Prediction . My Prediction. My prediction.

Employee engagement 186

Employee engagement Big data Analytics Education 186

Beyond Philosophy

JANUARY 7, 2016

In 2016, some organizations will focus on the superficial emotional side and will fall further behind more advanced organizations examining the deeper subconscious and psychological emotional influences in Customer Experience. Big data can be used to research past behavior. My Prediction . My Prediction. My prediction.

Employee engagement 150

Employee engagement Big data Analytics Education 150

Beyond Philosophy

SEPTEMBER 28, 2016

To learn more about Halos and other compelling concepts for business, please read our latest book The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience To The Next Level (Palgrave Macmillan, 2016). If you enjoyed this post you will also find these interesting: Big Data’s Big Problem.

Accountability 419

Accountability Big data Sales Consulting 419

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. As a form of summary, we’ve compiled some of the most memorable quotes from TOPO Sales Summit 2016. Click to Tweet.

Sales 40

Sales Big data call center software Best practices 40

Natalie Petouhof

FEBRUARY 24, 2016

Infosys received the Global Corporate Venturing Rising Stars Awards 2016. Big Data & Analytics. ANSR Consulting provides strategy and implementation services to help global companies establish Global In-House Centers (GICs) in India. Their areas of focus are: . Machine Intelligence. Infrastructure & Cloud.

Government 40

Government Consulting Consulting Analytics 40

Natalie Petouhof

MARCH 11, 2016

More than 1000 professionals are anticipated to be trained across India, the UK, the US, Netherlands and France by the end of 2016. Capgemini is a Premier Consulting Partner in the AWS Partner Network (APN). Examples of past innovations include Capgemini’s SAP OnePath and COMPLETE.

Enterprise 40

Enterprise Analytics CRM Consulting 40

aircall

NOVEMBER 17, 2016

In 2016, 60% of consumers reported having higher expectations in terms of customer service than they did the previous year. Abhinav Sridhar - Senior consultant, Aranca Research. As the software used by customer support teams gets more agile and intelligent, data collection becomes more accessible to businesses of all size.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54