AWS Machine Learning

JANUARY 13, 2023

This blog post is co-written with Chaoyang He and Salman Avestimehr from FedML. They were admitted to one of 335 units at 208 hospitals located throughout the US between 2014–2015. She has a background in genomics, healthcare analytics, federated learning, and privacy-preserving machine learning.

Analytics 68

Analytics Healthcare Scripts Accountability 68

TechSee

JUNE 16, 2022

He has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jeff’s Inside Customer Service blog has been recognized as one of the Top 50 customer service blogs on the planet. As a consultant, he guides clients who want to develop customer-focused cultures. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Customer Interactions

JULY 7, 2015

Our CMO Perspectives highlights some of the best articles and blog posts on the web, to help make your job easier. We also feature Brian Solis in an interview with Sylvia Ng, VP of Growth and Analytics at Scribble Live, on his top 5 tips for customer-based marketing.

Analytics 42

Analytics Marketing Technology 42

Avaya

MAY 24, 2016

Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 What is making analytics the new in-crowd? What is making analytics the new in-crowd? Until recently, analytics in business communications has been known as reporting. But why now?

Analytics 40

Analytics Enterprise Interactive Voice Response Revenue potential 40

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. All these are understandable challenges or excuses, more than one resonates with me from my time creating & leading large CI teams.

CRM 100

CRM Analytics Consulting Consulting 100

Aspect

OCTOBER 15, 2020

The modern smartwatch as we know it burst onto the scene with the A pple watch in 2015 and has exploded in sales, popularity and functionality over the last five years. appeared first on Aspect Blogs. Whether it’s diamond earrings, red-bottom shoes, or massive sunglasses , it sends a message about the wearer.

call center workforce 62

call center workforce Morale Surveys Call Center 62

aircall

JULY 26, 2018

Launched in 2015, Kustomer is much more than a ticketing system. It’s a natural fit to integrate and combine the robust analytics and intuitive interface of Aircall with the omnichannel experience and support that Kustomer enables.”. Kustomer is a complete management platform for customer experience and support. Partner with Aircall.

Finance 83

Finance APIs Analytics Call Center 83

Eptica

JANUARY 20, 2016

Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? As always, leading analysts have provided their own thoughts, and in this blog I’d like to look at trends highlighted by Forrester and Gartner. Eptica research backs up the need to make self-service easier.

Customer Service 49

Customer Service Self service CRM Analytics 49

Avaya

DECEMBER 6, 2016

If you ask us, though, the best customer experiences today are supported by customer journey analytics. The Need for Customer Journey Analytics. Customer journey analytics is a process that requires tracking and analyzing the way customers use a combination of available channels to interact with an organization.

Big data 66

Big data Customer Experience Analytics Self service 66

AWS Machine Learning

FEBRUARY 24, 2023

This dataset consists of human and machine annotated airborne images collected by the Civil Air Patrol in support of various disaster responses from 2015-2019. OpenSearch Dashboard also enables users to search and run analytics with this dataset. In this blog post we discussed using computer vision on satellite imagery.

APIs 82

APIs Benchmark Government Analytics 82

Comm100

MAY 19, 2020

Note: This blog post was originally published on Jul. 20, 2015, and as it is one of our most popular posts, we have updated it to include the latest research, up-to-date statistics and best practices in this topic. Live chat is a must-have tool for your business, and this blog post is going to cover exactly why that is.

Best practices 111

Best practices Analytics Sales Benchmark 111

Verint

JULY 23, 2015

In my previous post about Verint's Engage 2015 global customer conference, I summarized session observations and attendee conversations related to speech analytics. Here, in part two of this blog series, we’ll take a look at the session I co-presented about contact center technology demand.

Analytics 38

Analytics Contact Center Consulting Consulting 38

ProProfs Blog

APRIL 5, 2019

Companies are willing to spend large amounts of money for data analytics. In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. But like every mineral in its raw, unprocessed form, data is just a bunch of numbers, graphs, and information.

Surveys 122

Surveys Upselling Employee engagement Sales 122

ProProfs Blog

DECEMBER 4, 2020

Netflix (@netflix) July 22, 2015. In this blog, we’ll help you explore the effects of customer service and marketing on each other, why they should be used together, and how to integrate customer service in a marketing plan. Netflix and chill? No, really. pic.twitter.com/ezcZ7V0peN. But the question is, where should you start?

Marketing 147

Marketing Customer Service Upselling Customer Support 147

Beyond Philosophy

NOVEMBER 8, 2017

Maybe it’s just analytical complacency. Maybe this is because ‘customer satisfaction’ is such a ubiquitous phrase that it’s thought to be a standard for understanding behavior and designing experiences.

Consulting 150

Consulting Consulting B2B Metrics 150

Natalie Petouhof

FEBRUARY 14, 2016

The new retail innovations include: Data-driven remarketing: For the first time (via Adobe Analytics integration with Adobe Campaign), retailers can connect both consumers’ behavior online and contextual data to create and send a user-defined remarketing trigger such as an email, push notification or SMS to increase the likelihood of purchase.

Marketing 40

Marketing Analytics Sales Personalization 40

aircall

NOVEMBER 21, 2022

As a result of Aircall, the Spotahome team was able to increase bookings by 350% from 2015 to 2016.” ? This is why Aircall’s analytics dashboard collects all data on your outgoing calls, providing an in-depth analysis dashboard and a detailed view of your sales team’s performance. You can read the full report here. “As

CRM 62

CRM Wait times Consulting Consulting 62

Natalie Petouhof

DECEMBER 6, 2016

In addition, the release includes analytics performance enhancements with caching for frequent reporting and better notifications for report authors. In addition, the the agent browser UI has gone through a significant performance enhancement to support high interactivity and now supports a much broader range of analytics capabilities.

Contact Center 79

Contact Center Analytics Best practices Metrics 79

Vonage

DECEMBER 16, 2015

Diving into the Analytics Wave. What to expect at Customer Contact Expo 2015 – and why every SME should go. The post Add value first, reap value later with proactive customer service skills appeared first on Blog | NewVoiceMedia. Related Posts Fast growing companies exploit power of cloud (INFOGRAPHIC).

Customer Service 63

Customer Service Education Analytics Sales 63

Natalie Petouhof

AUGUST 9, 2015

1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014. Predictive analytics identify known attributes and reveal previously unknown attributes that drive customer success. This critical step requires data in the form of real-time and predictive analytics.

Sales 61

Sales Management Analytics Marketing 61

Stratifyd

MARCH 13, 2019

Since our founding in 2015, Stratifyd has built a solid team of dedicated QA professionals, including Lead Quality Assurance Engineer, Clay Raynor. Stratifyd’s top priority is to deliver a high-performance product that drives actionable insights for our customers and their data analytics needs. “I

Engineering 45

Engineering Best practices Banking Analytics 45

Stratifyd

OCTOBER 4, 2018

Stratifyd is an end-to-end customer analytics platform. The company got its start in 2015 and was co-founded by Wang, Thomas Kraft, and Li Yu. Data, such as star ratings, online comments, and customer sentiment are organized visually on an easy-to-use dashboard.

Customer retention 71

Customer retention Enterprise Analytics Surveys 71

Mindtouch

FEBRUARY 7, 2018

Once you’ve mastered this process, though, you can use things like content analytics to better understand user behavior and article traffic. When we think of the B2B “content” that provides value to our customers, we think of things like blogs ( ahem ), white papers, and customer stories. Things have changed a bit since then!

Self service 71

Self service Entertainment Sales B2B 71

Calabrio

JULY 5, 2016

rose 15 percent between 2015 and 2016—from a 54 to a 62 out of a possible 100. Contact center speech analytics software can quantify speech hits and provide more visibility into how often a phrase or question is repeated. Learn more about how voice-of-the-customer analytics is helping organizations improve customer satisfaction.

Customer Service 56

Customer Service Telecommunications Analytics Contact Center 56

Verint

JULY 23, 2015

In my previous post about Verint's Engage 2015 global customer conference, I summarized session observations and attendee conversations related to speech analytics. Here, in part two of this blog series, we’ll take a look at the session I co-presented about contact center technology demand.

Analytics 24

Analytics Contact Center Consulting Consulting 24

C3Centricity

MAY 25, 2020

Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge to understand your customers. And in my opinion, you had better do it sooner rather than later, because your competition will almost certainly be investigating ways to make use of it all!

Technology 77

Technology Big data Analytics Personalization 77

Calabrio

FEBRUARY 24, 2016

In 2015, it gained momentum. During a 12-month period between 2014 and 2015, Calabrio recorded more than one billion calls. Last month, Adobe Marketing VP, John Travis, shared insights from Adobe’s 2016 Digital Trends report, including which opportunities businesses are most excited about this year. The number one response?

Customer Experience 40

Customer Experience Contact Center Analytics Marketing 40

JustCall

APRIL 12, 2023

Founded in 2015, Gong is a popular sales intelligence software that provides deep insights into deal progress, pipeline, and market trends. If you’ve been using Gong and are looking for a Gong alternative, this blog is for you. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

Sales 52

Sales Coaching CRM Contact center software 52

C3Centricity

MARCH 15, 2018

Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge and understanding, and then into actionable insights. And in my opinion, you had better do it sooner rather than later, because your competition almost certainly will! The Opportunity.

Big data 82

Big data Analytics Personalization Entertainment 82

Provide Support

SEPTEMBER 6, 2016

© 2003 - 2015 Provide Support LLC. Published in Provide Support Blog , 2016. When you’re spending a considerable amount on contact center system hardware and software, you want to make sure you’re getting its full value, including effective use of data generated. Read more. Permalink | No comment.

Customer Service 42

Customer Service Contact Center Service level Management 42

Natalie Petouhof

FEBRUARY 11, 2016

” This platform allows marketers to connect their own databases with Viant’s data and it also contains a demand-side ad platform, an ad server, and a data-analytics platform. Since May of 2015 the Advertising Cloud suite of products has handled $5 billion in ad transactions for a set of beta advertisers.

Advertising 65

Advertising Entertainment Analytics Sales 65

Stratifyd

MARCH 6, 2019

Stratifyd’s driving force has remained the same since our start in 2015: To democratize data so every employee can make sense of it and contribute data-driven decisions. Our platform harnesses the power of AI and bridges the gap between data and self-service analytics. When it comes to customer analytics, there’s no room for gaps.

Analytics 55

Analytics Government Feedback Self service 55

Netomi

JANUARY 5, 2022

He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Natalie Petouhof

DECEMBER 1, 2015

Building on the integration of Parature knowledge management in spring 2015, they now have a new role driven agent experience with the Interactive Service Hub, native Knowledge Management, surveys to capture voice of the customer and field service capabilities with our recent acquisition of FieldOne.

CRM 56

CRM Analytics Sales Self service 56

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. Where is performance improving and declining?

Gamification 45

Gamification Management Analytics Metrics 45

Horizon CX

DECEMBER 29, 2014

For my final blog of 2014 I’ve decided to address, empathy, a. several years as an analytical chemist, entering marketing and working with. several years as an analytical chemist, entering marketing and working with. optimistic about 2015. Consequently, my one thought and personal commitment for 2015 is to.

Customer Experience 40

Customer Experience Customer centricity B2B Analytics 40

Horizon CX

DECEMBER 29, 2014

For my final blog of 2014 I’ve decided to address, empathy, a fundamental essence of Customer Experience, by reflecting on the year behind me with no regrets and foreseeing the year in front of me with great optimism. It’s rewarding every now and then to take stock of one’s entire career and how it has evolved.

Customer Experience 40

Customer Experience Customer centricity B2B Analytics 40