Avaya

DECEMBER 6, 2016

Whether you realize it or not, big data is at the heart of practically everything we do today. In today’s smart, digital world, big data has opened the floodgates to never-before-seen possibilities. If you ask us, though, the best customer experiences today are supported by customer journey analytics.

Big data 66

Big data Customer Experience Analytics Self service 66

C3Centricity

MAY 25, 2020

Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge to understand your customers. But this can only be done by asking the right questions of your data and information. The Opportunity. And then develop insights and actions.

Technology 77

Technology Big data Analytics Personalization 77

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. All these are understandable challenges or excuses, more than one resonates with me from my time creating & leading large CI teams.

CRM 100

CRM Analytics Consulting Consulting 100

C3Centricity

MARCH 15, 2018

Yes you have data and information, but if you’re a regular reader of my blog, you will know that you have to turn these into knowledge and understanding, and then into actionable insights. And this can only be done by asking the right questions of your data and information. The Opportunity.

Big data 82

Big data Analytics Personalization Entertainment 82

Avaya

AUGUST 21, 2017

Here are a few emerging trends that could help boost your digital identity: Analytics: The beauty of big data, data aggregation, and analytics systems is that they can be used to collect endless amounts of usable data. Leagues use data from wearables, sensors, etc. to improve team performance.

Entertainment 50

Entertainment Big data Analytics Technology 50

Natalie Petouhof

AUGUST 9, 2015

1] See “The State of Customer Success Management 2015” by Natalie Petouhoff, Constellation Research, December 22, 2014. Predictive analytics identify known attributes and reveal previously unknown attributes that drive customer success. This critical step requires data in the form of real-time and predictive analytics.

Sales 61

Sales Management Analytics Marketing 61

Natalie Petouhof

FEBRUARY 11, 2016

What was key was the registration data that led to Viant launching its Advertising Cloud in 2014, which contains an “identity-management platform.” Since May of 2015 the Advertising Cloud suite of products has handled $5 billion in ad transactions for a set of beta advertisers.

Advertising 65

Advertising Entertainment Analytics Sales 65