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Large-scale feature engineering with sensitive data protection using AWS Glue interactive sessions and Amazon SageMaker Studio

AWS Machine Learning

To achieve that, AWS offers a unified modern data platform that is powered by Amazon Simple Storage Service (Amazon S3) as the data lake with purpose-built tools and processing engines to support analytics and ML workloads. Create IAM users called data-engineer and data-scientist under the IAM group data-platform-group.

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Contact Center Trends 2021: The CX Watershed

Fonolo

In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Seven hundred twenty-two million smartphones were shipped in 2012, bringing the worldwide installed base to 1 billion. Big Data is Getting Bigger. Call Center Trends 2012. Social Media ?

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Achieve enterprise-grade monitoring for your Amazon SageMaker models using Fiddler

AWS Machine Learning

Through model monitoring, model explainability, analytics, and bias detection, Fiddler provides your company with an easy-to-use single pane of glass to ensure your models are behaving as they should. Danny is long tenured in the analytics and ML space, running presales and post-sales teams for startups like Endeca and Incorta.

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The Top 7 Call Center Quality Assurance Software Solutions

Voxjar

While Voxjar offers an end-to-end Speech Analytics QA solution and are confident that we can help you solve your call monitoring needs, we believe that you should explore the entire landscape before making a decision. Founded in 2012. Automated Quality Assurance Solutions: Speech Analytics. Scorebuddy pricing. playvox.com.

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Using Artificial Intelligence to Build a Great Future for CX

CSM Magazine

The company is providing a seamless move-in experience for 500 new homes at the former London 2012 Olympics Athletes’ Village with the help of a virtual AI assistant based on Google Home. Draw inspiration from real-life successes – EBI.AI has seen first-hand how AI is transforming customer service.

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Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

Current approaches to automation in contact centers are mainly focused on structured data, text and voice. With speech analytics, agents are equipped with a wide range of voice-based tools, enabling auto-recognition of accent, gender, and emotion. These systems also power conversational IVRs and voice-based virtual assistants.

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3 Ultimate Factors of Business Performance

ClearAction

Is customer engagement, artificial intelligence, digital marketing, predictive analytics, big data, or some other “shiny object” the key to driving business performance? 2 Forrester Research, 2012. 3 Ultimate Factors of Business Performance Lynn Hunsaker. Image licensed from Shutterstock.