ConvergeOne

NOVEMBER 11, 2021

Since 2011, ConvergeOne has received 30 awards from Cisco, which speaks to the enduring strength of our partnership. Americas Technology Excellence Partner of the Year: Collaboration – 2020. US: Central Customer Experience Partner of the Year – 2020. US: Public Sector SLED Software and Service Partner of the Year – 2020.

Customer Experience 91

Customer Experience Marketing Technology Management 91

AWS Machine Learning

APRIL 6, 2023

For example, in the 2019 WAPE value, we trained our model using sales data between 2011–2018 and predicted sales values for the next 12 months (2019 sale). Next, we calculated the WAPE value using the following formula: We repeated the same procedure to calculate the WAPE value for 2020 and 2021.

Sales 80

Sales Metrics APIs Marketing 80

Eptica

JANUARY 15, 2020

Date: Wednesday, January 15, 2020 Author: Steve Nattress 4 ways to differentiate with superior email customer service. Published on: January 15, 2020. For example, 87% of brands surveyed by Eptica in 2011 offered email, this had fallen to just 64% in 2019.

Customer Service 99

Customer Service Multichannel Best practices Analytics 99

COPC

MAY 19, 2023

A 2020 Fortune article estimated that nearly two-thirds of all Fortune 1000 companies use NPS. in 2011 and became instrumental in driving customer experience improvements for clients across Australia, New Zealand, Indonesia, Singapore, Malaysia, Thailand, the Philippines, India, Sri Lanka, Hong Kong, USA, China and Korea.

Metrics 71

Metrics industry standards Customer effort Consulting 71

Talkdesk

AUGUST 25, 2020

When I heard Talkdesk earned a spot as a Leader in The Forrester Wave™: CCaaS Providers, Q3 2020 , my first reaction was one of gratitude and pride. In 2011, I didn’t set out to create a contact center solution that scales with a broad range of capabilities and innovative support services. The answer, however, was simple.

contact center solutions 69

contact center solutions Contact Center Customer Experience Management 69

Squelch

DECEMBER 17, 2019

Since 2011, The Cloud Awards program has sought to champion excellence and innovation in cloud computing. The awards are open to large, small, established and start-up organizations from across the entire globe, with an aim to find and celebrate the pioneers who will shape the future of the Cloud as we move into 2020 and beyond.

Upselling 80

Upselling SaaS Best practices Customer Support 80

ChurnZero

FEBRUARY 7, 2020

LinkedIn’s 2020 Emerging Jobs Report named Customer Success as one of the top emerging jobs in the U.S. More than half of companies plan to decrease on-premise software spend, while 80% expect to boost SaaS and public cloud investments – Flexera study from CIO Dive’s 2020 IT spending priorities. 6 in the U.S. #2 2 in Mexico. #6

SaaS 64

SaaS Transportation B2C Customer retention 64

Certified Languages International

AUGUST 31, 2021

was launched in 2011, followed by IRIS, their VRI app, in 2018. Story time: InDemand Interpreting merged with Stratus Video in 2019 and was acquired by workforce/staffing provider AMN Healthcare in early 2020 and then rebranded as AMN Language Services in 2021. LSA Video, Inc. What’s notable about LSA?

Healthcare 52

Healthcare Contact Center Call Center Marketing 52

Certified Languages International

NOVEMBER 10, 2020

Established: 2011. In 2019, they merged with InDemand Interpreting, another sizable language company, and were then acquired by AMN Healthcare in early 2020. Other notable statistics: According to CSA, CyraCom employs 2,396 full-time positions in 8 locations Their 2019 revenue was $156.70 Stratus Video.

Healthcare 52

Healthcare Government Enterprise Banking 52

SmartKarrot

APRIL 13, 2020

Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. 69% of enterprise companies say that majority of the apps will be SaaS by 2020. And the result is visible!

SaaS 19

SaaS Engineering APIs Analytics 19

CSM Magazine

NOVEMBER 11, 2020

The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission to make internet business personal. Intercom was valued at $1.275 billion in 2018 and has secured $241 million in funding from investors including Kleiner Perkins, Bessemer Venture Partners and Social Capital.

Customer Support 52

Customer Support B2C Chatbots B2B 52

ViiBE Blog

JULY 8, 2021

The first time an influential cybersecurity company was hacked happened in March 2011, when a US-based multi-factor authentication company called RSA experienced two successful spear-phishing attacks. Not long after the Microsoft incident, FireEye , one of the largest US cybersecurity companies , was hacked in December 2020.

Government 52

Government Automotive Transportation Construction 52

teleopti

DECEMBER 13, 2018

Pelorus Associates has authored comprehensive market research reports on workforce management software since 2011. A study by Intuit predicted that by 2020, 40 percent of American workers would be independent contractors (think Uber). The millennial generation has embraced the gig economy.

Customer Service 48

Customer Service Banking Contact Center Self service 48

Enghouse Interactive

JULY 2, 2018

Back in 2011, analyst Gartner projected that by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. In the following blog we will highlight how call recording can be integrated into your contact centre to help deliver an exceptional customer experience.

Chatbots 40

Chatbots Analytics Self service Quality management 40

CCNG

OCTOBER 19, 2022

Oracle, 2011) Businesses have a 60 to 70% chance of selling to an existing customer while the probability of selling to a new prospect is only 5% to 20%. Oracle, 2011) Customers who had a very good experience are 3.5x Forbes Insights, 2020) Two-thirds of customers could not recall when a brand exceeded expectations.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

Enghouse Interactive

NOVEMBER 29, 2019

As early as 2011, Gartner was stating that by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. As customers become more accustomed to digital technologies, artificial intelligence and advanced automation will gain importance in customer journeys.

Self service 40

Self service Enterprise Chatbots Customer retention 40

Answer Dash

OCTOBER 15, 2018

The marketing technology ecosystem has exploded in the last decade, ballooning from about 150 martech companies in 2011 to roughly 7,000 today. That emphasis is only continuing to grow; according to a study by Walker, the consulting firm, customer experience will overtake price and product as the key brand differentiator by the year 2020.

B2B 76

B2B Marketing Customer Experience Benchmark 76

Comm100

NOVEMBER 23, 2020

For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. We’ve also analyzed the most recent customer reviews from Capterra and Software Advice to give you a full picture of what each of these ticketing software providers has to offer in 2020.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

Fonolo

DECEMBER 2, 2015

Updated June 2020. In 2013 , CCMC and NOVA1 Contact Centers conducted a “Customer Rage Study” which found that customer problem rates have increased by five percentage points over 2011 (50% vs. 45%). Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020.

Call Center 70

Call Center Feedback Contact Center Customer Support 70

Enghouse Interactive

NOVEMBER 23, 2018

As early as 2011, analyst, Gartner was predicting that by 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. But as they implement chatbots and other types of AI, there are a range of pitfalls businesses need to watch out for.

Chatbots 40

Chatbots Self service Enterprise Coaching 40

AWS Machine Learning

MAY 2, 2023

There are a few limitations of using off-the-shelf pre-trained LLMs: They’re usually trained offline, making the model agnostic to the latest information (for example, a chatbot trained from 2011–2018 has no information about COVID-19). They’re mostly trained on general domain corpora, making them less effective on domain-specific tasks.

Engineering 75

Engineering Management APIs Chatbots 75

Branch Mesenger

NOVEMBER 13, 2018

The company says it has invested more than $19 billion in the Golden State since 2011. “I Kenny McDonald, chief economic officer for Columbus 2020, the region’s economic-development arm that handled its bid, said the region is better for going after the project because it forced officials to look at projects and clients differently.

Advertising 48

Advertising Feedback Engineering 48

Branch Mesenger

NOVEMBER 13, 2018

The company says it has invested more than $19 billion in the Golden State since 2011. “I Kenny McDonald, chief economic officer for Columbus 2020, the region’s economic-development arm that handled its bid, said the region is better for going after the project because it forced officials to look at projects and clients differently.

Advertising 48

Advertising Feedback Engineering 48

Comm100

FEBRUARY 1, 2023

In 2020, COVID-19 restrictions meant that the open house couldn’t proceed as usual. Meeting students ‘face-to-face’ with video chat at Dawson College Dawson College was founded in 1969 and has a current enrollment of more than 11,000 students in more than 30 fields of study.

Education 89

Education Wait times Personalization Surveys 89

AWS Machine Learning

DECEMBER 14, 2023

Established in 2011, Talent.com aggregates paid job listings from their clients and public job listings, and has created a unified, easily searchable platform. The following is the sample code to schedule a SageMaker Processing job for a specified day, for example 2020-01-01, using the SageMaker SDK. session.Session().region_name

Engineering 84

Engineering Scripts Technology Analytics 84

ChurnZero

SEPTEMBER 3, 2019

The SaaS Awards is now closed for entries and will reopen for 2020 submissions later in the year. The SaaS Awards is a sister program to the Cloud Awards, which was founded in 2011. Over 200 organizations entered, with international entries coming from North America, Canada, Australia, UK, Europe and the Middle East.

SaaS 8

SaaS CRM Enterprise Customer Service 8

Balto

OCTOBER 31, 2022

2011, May 11). 2020, June 8). Basu, N., & Schnidman Al. Inside the Mind of Today’s Candidate. LinkedIn Talent Solutions. Retrieved November 1, 2022, from [link]. Chingos, M.M., & Whitehurst, G.J. Class Size: What Research Says and What it Means for State Policy. Retrieved November 1, 2022, from [link]. Ferrazzi, K. Seibert, S.

Contact Center 52

Contact Center Surveys Coaching Telecommunications 52

Balto

FEBRUARY 6, 2023

2020, October 12). Retrieved February 7, 2023, from h ttps://www.forbes.com/sites/lizkislik/2020/10/12/how-to-provide-employees-with-growth-opportunities-that-will-help-your-team-succeed/?sh=1de7d6ca71b6 2011, June 27). Retrieved February 7, 2023, from [link] Kislik, L. sh=1de7d6ca71b6 Martin, S.W.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

CSM Magazine

NOVEMBER 30, 2023

Burry Sealants is a family run business, established in 2011 and based in Devizes in Wiltshire. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.

Construction 52

Construction CRM Finance Engineering 52

OctopusTech

MARCH 2, 2020

Since 2011, Octopus Tech has been helping companies stay agile in a dynamic world. We’re excited to be recognized by Clutch as a leading business services provider in India for 2020. In our increasingly digitized world, it’s essential for companies to stay on top of ever-changing technologies to maintain a competitive edge.

outsourcing 62

outsourcing B2B Feedback Marketing 62

IdeasUnlimited

MAY 6, 2021

As of February 2020, it had 3 million broadcasters monthly and 15 million daily active users, with 1.4 From approximately 2011 to 2014, our support staff offered content monitoring. As of 2017, Twitch remained the leading live streaming video service for video games in the US, and had an advantage over YouTube Gaming.

Surveys 52

Surveys Accountability Feedback Sales 52

IdeasUnlimited

MAY 6, 2021

As of February 2020, it had 3 million broadcasters monthly and 15 million daily active users, with 1.4 From approximately 2011 to 2014, our support staff offered content monitoring. As of 2017, Twitch remained the leading live streaming video service for video games in the US, and had an advantage over YouTube Gaming.

Surveys 52

Surveys Accountability Feedback Sales 52

AWS Machine Learning

OCTOBER 10, 2023

She is also the recipient of the Best Paper Award at IEEE NetSoft 2016, IEEE ICC 2011, ONDM 2010, and IEEE GLOBECOM 2005. Prior to joining AWS in 2020 he was the VP and General Manager of Intertrust Secure Systems and was the Director of Security Research at Hewlett-Packard Enterprise. He received his Ph.D. in cryptography from U.C.

Healthcare 95

Healthcare Telecommunications Analytics Wireless 95

Sykes

OCTOBER 26, 2020

In 2011, Google introduced the Google Wallet, with Apple following suit in 2014 with its own service — Apple Pay. Industry experts predict that mobile contactless payment users will grow to over 760 million in 2020. In August 2020, we conducted a single-question-format survey of 500 U.S.-based

Banking 52

Banking Surveys Technology Personalization 52

Netomi

JANUARY 5, 2022

COVID-19 and the Rise Of Intermediate-Term Business and Marketing Planning in 2020. His newest book, Inside Your Customer’s Imagination, will be released in September 2020. . His newest book, Inside Your Customer’s Imagination, will be released in September 2020. . Barry Dalton. Bell (@ChipRBell). Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

TechSee

MAY 7, 2019

The prevalence of consumer returns of non-defective electronic devices represents a massive pain point for brands and retailers, with Accenture reporting back in 2011 that 68% of all consumer electronics (CE) returns fall under the umbrella of No Fault Found (NFF), situations when an item is returned despite functioning properly.

Surveys 107

Surveys Entertainment Education Self service 107

SmartKarrot

JANUARY 18, 2022

The report also highlighted that the spending in space went up to 170% in 2020. Found in 2011 by Sanjoe Jose, Talview is one of the fastest hiring and recruitment software for enterprise employers. Found in 2011 by Pavan Sondur and Prashant Kumar, Unbxd is another popular SaaS company in India.

SaaS 11

SaaS Finance CRM Analytics 11