Product News – May 2023
Last updated on July 6, 2023
Lumoa Product News for May 2023
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
Lumoa GPT just got better
A select few of you have already been chosen for Lumoa GPT Beta access. This powerful tool will give you Topic Summaries with the click of a button. Now, it will also take into account any filters you have selected.
- Summarize thousands of feedback with just one click
- Use the power of AI to save time and stress
- Safe and secure – none of your data will be stored anywhere outside of Lumoa
If you want to also get access to the new GPT functionality, and be on the waitlist for cutting edge features, contact your CS manager or [email protected] to get started! In the meantime, you can check out our GPT FAQ to learn more
You can now turn on keyword suggestions!
Keyword suggestions is Lumoa’s way of helping you improve your Topics, as new feedback comes into your account. Lumoa will suggest phrases, and where those phrases should go, in order to make your data more accurate. All you have to do, is hit yes!
New keyword suggestions will come each time Topic Modeling is ran, and you can turn on Keyword Suggestions on a per collection basis by editing the collection. Contact your CS manager or [email protected] if you have questions about this process!
New API AppStore integration
Those of you who are pulling data from the AppStore are going to love this, and if you aren’t pulling AppStore data, there has never been a better time to start!
- Reliable and consistent data flows
- Integrate directly with your app – no third parties
- Can be setup in just a few minutes, with little info required
This new integration will pull data directly from the AppStore, using its own API. If you are interested in Beta testing this feature, please contact your CS manager or email [email protected]
Ability to edit Survey Campaigns
Survey campaigns can now be edited. This is primarily for Popup Surveys, where you install a Lumoa survey directly onto your website, and it “pops up” asking visitors for feedback:
- Can now edit settings for a popup campaign
- This includes the delay and display percentage
- Will not require you to reinstall the popup, unless you change the name
More information can be found from our knowledge base.
Upcoming webinars
- Using the science of happiness in CX – Using happiness as a competitive advantage
- Benchmarking Industry Standards – What does it mean to have a good score, relative to your peers?
- Redefining Corporate Landscapes – Using new tools and ideas to make the right changes
New guides in the Knowledge base to level up your Lumoa experience
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:
Updates to existing guides:
- Getting Started – Surveys – A more comprehensive list of how to get started with surveys
- Topic Model Demos – Examples of our “base”, out of the box Topic Models that you can use
- Topics and Keywords Suggestions – How to turn them on, as spoke about above
- Custom Page – updated save views, save as new card, update view.
- GPT FAQ – added some questions.
Other updates:
That’s all folks! Thanks for reading!