What Makes (v)WeCare a Great Call Center
Call centers are vital to the success of your business. When your customers call your company, you want the best customer care reps in the biz answering on your behalf.
Fortunately, that is exactly what (v)WeCare offers.
As a professional customer services provider, (v)WeCare can provide professional call center services to a variety of industries. We currently service companies in telecommunications, travel & tourism, retail, insurance & healthcare, automotive, and energy & utilities. Every day, our representatives make a difference for our clients’ businesses. We take pride in offering incredible service, and in keeping our clients, and their customers satisfied.
Below are three things that make (v)WeCare a great call center:
We do not just answer calls
We may call ourselves a call center provider, but in reality we do so much more than that. Today’s customers are technologically advanced, and expect to receive support over a variety of mediums. Our support reps answer calls, emails, chats, social media inquiries, and can even provide back office support. Setting up such a comprehensive support ecosystem internally can be costly and time-consuming. Instead, just outsource your customer support to (v)WeCare and get the ball rolling quickly and efficiently.
2. We are based in the United States and operate 24x7
A few years ago, it became very popular to outsource customer support to developing countries like India. It was a cost-saving choice, but in many cases the decision actually backfired. Good customer support is all about communication, and things like language barriers, heavy accents, cultural differences, and even time zone differences can significantly impact communication. A lot of customers who were forced to interface with customer support on the opposite side of the globe grew frustrated. It was such a common frustration that it became a well-known punchline. In contrast, (v)WeCare is fully based in the United States. Our reps share a culture with your customers, understand regional differences, know the American holiday schedule, and can communicate quickly and clearly. In addition, we operate 24x7 which means your customers will always be able to reach us, no matter what.
3. We hire professionals and support them with ongoing training.
Customer support is a skill that must be developed and maintained. At (v)WeCare, we only hire customer support professionals. We expect everyone that answers customer concerns to be friendly, patient, and have the ability to solve problems quickly. Once we onboard our reps, we provide continued training. We will train them on the ins and outs of your brand in order to ensure that your customers reach someone with a deep well of knowledge. We consider our investment in our team to be an additional service to our clients. We hire the best and we train them to be even better. Trust us, your customers will notice.
So if you are struggling to build or maintain a customer support system, consider VCare for all of your customer support needs. We are the best at what we do, and we want to put our incredible services to work for you.