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Designing Extraordinary Experiences: Filling the Gaps with Intelligent Automation

inmoment

The XI Platform is comprised of three clouds, the CX Cloud, the Employee Experience (EX) Cloud, and the Market Experience (MX) Cloud. With InMoment, science is infused in every part of the XI Platform, which enables the extraction of more data in more formats for even more intelligent business insights. . #2:

Metrics 40
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The Future of Customer Experience: Why You Should Widen Your Perspective to Experience Intelligence

inmoment

InMoment’s new Experience Intelligence (XI) Platform has a modern technology stack with data science at the core, allowing us to store, retrieve, and put the right analytics lenses to literally any type of data that will add meaningful intelligence to your understanding. More on the new XI Clouds in our next blog. .

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A New Recipe for CX Success with Auntie Anne’s

inmoment

By linking up with InMoment’s XI Platform , they were able to compile and organize data and rank stores on key metrics, like friendliness and value. Before InMoment, Auntie Anne’s was drowning in data that was siloed and sporadic, which didn’t allow for insights that spurred meaningful change.

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3 Things That Happen When You Level up Your Customer Strategy from Mystery Shopping to a CX Program

inmoment

InMoment’s XI Platform is comprised of three clouds: the CX Cloud , the Employee Experience (EX) Cloud , and the Market Experience (MX) Cloud. The platform garners different types of data formats, including real-time survey responses, analytics, reporting and alerts that deliver immediate results.

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The best contact center reporting and analytics tools on the market [Guide]

Tethr

While each of these vendors provides different types of platforms, all of them have one thing in common: Their platform includes contact center reporting and analytics. With a smooth interface and a scalable model with solutions for any size operation, Genesys is a robust platform for any user. And the interface?

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A New Recipe for CX Success with Auntie Anne’s

inmoment

By linking up with InMoment’s XI Platform experience tool , they were able to compile and organize data and rank stores on key metrics, like friendliness and value. Before InMoment, Auntie Anne’s was drowning in data that was siloed and sporadic, which didn’t allow for insights that spurred meaningful change. 2018: 65.0. 2019: 68.1.

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Because CX Surveys Just Aren’t Enough: Why We’re Investing in InMoment

inmoment

In launching the XI Platform, the company made its vision of moving from basic insights to true intelligence, real — bringing valuable first-party data together with social and operational data, and then applying advanced analytics all in a single environment. .

Surveys 40