Cisco - Contact Center

SEPTEMBER 15, 2023

Tools simplify processes, create organizational efficiencies, and help individuals achieve goals. There are many tools in the market that can help organizations with talent sourcing and assist with… Read more on Cisco Blogs

Marketing 87

Marketing 87

Contact Center Pipeline

FEBRUARY 23, 2017

Whether pursuing exciting new technology or refreshing existing systems, IT and the contact center need to work together to deliver better outcomes. Technology is the great enabler but too often falls short in delivering promised results, leaving users and executives frustrated.

Technology 100

Technology Contact Center Call Center Management 100

Totango

FEBRUARY 25, 2020

Just as the individual musicians and sections of an orchestra must work well together to make good music, the employees and departments of an organization must work well together to do good business. Even more important than their individual impact is how well they play together. Think of it as sheet music.

Customer Service 101

Customer Service Best practices Enterprise Accountability 101

Cisco - Contact Center

FEBRUARY 6, 2024

Apple is the marquee example of a great company that disrupts itself and others in the market. Two weeks ago marked the 40 th anniversary of the Mac. Consider how the launch of the original Mac not… Read more on Cisco Blogs

Marketing 101

Marketing 101

Interactions

MAY 6, 2021

While humans and AI each have individual strengths, they can work together for the most desirable outcome. In fact, a report from Harvard Business Review found that brands achieve the most performance improvements in this scenario– when humans and machines work together. . There sure is.

Self service 62

Self service Interactive Voice Response Contact Center Wait times 62

TeamSupport

DECEMBER 16, 2020

Some get back together for the fans. got back together, even if it was temporarily for a reunion tour. Schedule a good couple of hours to work on a particular project together. Let your “producer” review everybody’s part and then get to work! Dance together. It will remind you that enjoy working with people.

Marketing 92

Marketing Customer Support 92

Cisco - Contact Center

MAY 2, 2023

It is with great excitement that I’m able to share updates on a few Cisco and Google joint development efforts that combine innovative technologies from each company into solutions that help improve o… Read more on Cisco Blogs

Technology 85

Technology Cloud contact Contact Center 85

Nicereply

JULY 28, 2022

The departments often compete or simply don’t realize the benefits working together brings. From this blog post, you’ll learn how your sales and customer service teams can work together for great results. In the end, it’s the customer who will be the judge if the company works towards the same goal. Good or bad.

Sales 59

Sales Customer Service Upselling Average Handle Time 59

Influitive

DECEMBER 21, 2022

New York City in the winter time is a place full of magic, and that magic was taken to another level on December 8th as the Customer Marketing Alliance brought together CMA pros from around the world for their first annual Customer Marketing Summit. With speakers from across industries and experiences, the insights were aplenty. […].

Marketing 52

Marketing Customer advocacy 52

Totango

JULY 25, 2019

They offer more benefits—from increased customer retention to greater revenue to higher rates of customer satisfaction— when they work together and are pursued simultaneously, as their closely linked nature augments each other’s progress. This way, both teams can continue to work collaboratively. But what happens next?

Sales 80

Sales Upselling Customer centricity Best practices 80

JustCall

AUGUST 14, 2019

Things work better when they work together. When a piece of well-oiled machinery is put to work, the output is better and quicker. What happens when your sales and customer success teams work together? This might work for you or it would not. There needs to be harmony in the inter-team network too.

Sales 71

Sales Upselling Personalization Feedback 71

Cisco - Contact Center

APRIL 28, 2023

As businesses shift to running more applications in the cloud, the end-to-end control points that customers once owned have disappeared, making it challenging to securely deliver exceptional… Read more on Cisco Blogs

79

79

The Northridge Group

APRIL 22, 2020

Better Together. The post How Speech Analytics and Human-Assisted Quality Monitoring Programs Work Together appeared first on The Northridge Group. Developing and implementing specific action plans is where companies realize the full benefit of and return on their investments. Contact us to learn more.

Analytics 82

Analytics Contact Center Best practices Call Center 82

ClientSuccess

JANUARY 25, 2021

For most customer success departments, the internal department you work closest with and most often is definitely sales. This is all to say that while working closely with sales departments comes naturally to most CSMs, bringing in other departments – such as marketing – can sometimes leave both customers and internal teams wanting more.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

PeopleMetrics

APRIL 24, 2015

In working with CultureMetrics clients, we’ve found the common painpoint for many companies is the “How We Work Together” dimension. But if we want to improve how we move customers through our businesses, then we need to focus on how we work together. So would the ways in which they fit together.

Customer Experience 110

Customer Experience Customer centricity Sales Feedback 110

TRUSTID

APRIL 21, 2019

Working with a live agent helps consumers get their questions answered and reassures them that the issue is taken care of. The reality is consumers still see the call center as a reliable source for resolving problems. The contact center remains one of the most widely used resources for many businesses.

call center professionals 56

call center professionals Banking Call Center Contact Center 56

CSM Magazine

JANUARY 18, 2022

Read on and learn how marketing and customer services can work together to grow your business. By bringing together these two teams, a company will identify customers’ needs and develop the right messages to set customer expectations. Offering Customer Support through Social Networks.

Marketing 52

Marketing Customer Service Sales Customer Support 52

Win the Customer

NOVEMBER 7, 2016

The post Successful Business Marketing – Working Together for a Common Goal appeared first on Win the Customer! When marketing is done right, you all but guarantee that your advertising dollar will result in higher revenues and profits for your company.

Marketing 114

Marketing Advertising Surveys Management 114

TRUSTID

MAY 9, 2019

Working with a live agent helps consumers get their questions answered and reassures them that the issue is taken care of. The reality is consumers still see the call center as a reliable source for resolving problems. The contact center remains one of the most widely used resources for many businesses.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

TRUSTID

APRIL 16, 2019

Working with a live agent helps consumers get their questions answered and reassures them that the issue is taken care of. The reality is consumers still see the call center as a reliable source for resolving problems. The contact center remains one of the most widely used resources for many businesses.

call center professionals 48

call center professionals Banking Call Center Contact Center 48

Brad Cleveland Blog

DECEMBER 18, 2020

… The post Principle #2: Quality and Access to Service Work Together first appeared on Brad Cleveland. When customers wait too long, they will often verbalize their criticisms when they finally do reach an employee. Valuable time is spent apologizing and delivering service takes more time. Employee burnout can increase.

Customer Experience 49

Customer Experience Quality management Call Center Contact Center 49

Salmat

MAY 31, 2019

Are your SEO and SEM team working in silos? Even though they work very differently in terms of actions and each of them can be run separately, they are more powerful when working together than individually.

40

40

JivoChat

OCTOBER 23, 2019

Over the past few months we’ve been working hard to integrate with automation app king, Zapier, to make sure we can offer our customers all the possibilities when it comes to combining multiple business apps together to create the best productivity. Some News : JivoChat is now on Zapier! Google Suite.

CRM 40

CRM Marketing Sales Management 40

The Northridge Group

SEPTEMBER 13, 2017

The post The Power of Quality Monitoring & Speech Analytics – Working Together appeared first on The Northridge Group.

Analytics 77

Analytics Coaching CRM Feedback 77

bold360 Blog

FEBRUARY 3, 2020

“Some of the special sauce is actually just stringing together lots of different components,” Jude said, “and then saying, ‘Oh, we really need to be good at that!” “I want people to look up, for instance, ‘Which mathematicians are working on the Riemann hypothesis?'” Jude Gomila.

Construction 64

Construction Engineering Technology Personalization 64

Etech GS

SEPTEMBER 11, 2018

Trends that would have taken weeks to spot by humans working within one of the traditional approaches can now be reduced to mere moments. The post Humans and AI Can Work Together To Create Better Connections appeared first on Etech Global Services. This blog was first published on LinkedIn.

Customer centricity 60

Customer centricity Call Center Feedback Surveys 60

airespring

DECEMBER 7, 2016

The post How MPLS and SD WAN Work Together appeared first on AireSpring. With the introduction of SD-WAN, some of these issues can be alleviated. But MPLS will still be necessary for multi-location enterprise connectivity.

Enterprise 48

Enterprise Surveys Technology Marketing 48

airespring

DECEMBER 7, 2016

The post How MPLS and SD WAN Work Together appeared first on AireSpring. With the introduction of SD-WAN, some of these issues can be alleviated. But MPLS will still be necessary for multi-location enterprise connectivity.

Enterprise 48

Enterprise Surveys Technology Marketing 48

LiveChat

MARCH 14, 2017

Teamwork is important and it allows you to exchange ideas, work on big projects and follow through with goals that were established. Working together requires a lot of work, both from a manager and team members. The thing is to get to know somebody’s values, goals, strengths and the way they work.

Coaching 61

Coaching Banking Management Personalization 61

Totango

JANUARY 16, 2020

Customer satisfaction stems from following the path outlined and working towards those goals. The dominance of subscription business models has made it easier than ever for customers to be picky about who they work with. For example, you might set a target for how quickly your customer should complete onboarding.

Best practices 62

Best practices Metrics Feedback Personalization 62

CX Accelerator

JANUARY 14, 2024

It is meant to be a gift to the CX community as we navigate these challenging times together. link] We strongly believe that there is something special about Customer Experience work and the people who do it. Let's work together to design experiences that matter! We'd be honored to have you!

Customer Experience 182

Customer Experience 182

Brad Cleveland Blog

DECEMBER 18, 2020

When customers wait too long, they will often verbalize their criticisms when they … Continue reading → The post Principle #2: Quality and Access to Service Work Together appeared first on Brad Cleveland.

Customer Experience 26

Customer Experience Quality management Call Center Contact Center 26

LiveChat

DECEMBER 21, 2015

There’s a power in a group of people who work together toward a shared goal. Following this idea, really all employees should work in teams. Because there’s no better way to achieve more than by working together. Here’re some teamwork quotes to inspire you to work with others. Finding good players is easy.

Personalization 53

Personalization Best practices Management 53