Helpware

SEPTEMBER 12, 2023

workers predominantly engaged in remote work, based on fresh data from a Pew Research Center study. To ensure productivity, cohesion, and the overall well-being of employees, it's essential to implement particular strategies that cater to the unique demands of remote work management. The year 2023 saw 35% of U.S.

Management 97

Management 97

Global Response

JANUARY 31, 2024

Since the pandemic, the option to work remotely—or at least hybrid—has become an increasingly common expectation among employees. And it makes sense: Remote work is known to reduce employee stress, boost productivity, and produce higher job satisfaction. An outsourced IT support team is not limited by working hours.

outsourcing 62

outsourcing Technical Support Best practices Education 62

JustCall

JANUARY 19, 2023

We all know that working from home can be pretty great. You can roll out of bed and start working in your PJs, take breaks whenever you want, and never have to commute. But sometimes, working from home can get lonely. If you’re looking for a change of scenery, why not try working from a coffee shop? Cut down the mileage.

Banking 105

Banking Personalization 105

Playvox

MAY 11, 2023

As a result of the COVID-19 pandemic, many companies have opted for remote work. In the midst of “ quiet quitting ” and continued low unemployment, contact centers are leveraging remote work as a way to attract team members. But with remote work, you can’t fully control what an employee does.

Management 89

Management Contact Center Coaching Employee engagement 89

Nicereply

JUNE 13, 2022

Let’s discuss a new phenomenon of remote work & future trends. Scott Markovits , Head of Support & Customer Success at CloudApp , has been working remotely for 10 years and lauds the way it has changed and improved his life. We used to live to work, now we work to live. Where are we now?

outsourcing 98

outsourcing Scripts Employee engagement Personalization 98

Contact Center Pipeline

JUNE 21, 2021

The following Q&A is part of a series on creating a sustainable work-from-home contact center. Each post examines a vital technology that supports contact centers in the transition to a permanent remote-work model.

Contact Center 147

Contact Center Technology Management Call Center 147

SharpenCX

JUNE 12, 2023

A whopping 87% of Americans who worked remotely during the pandemic said they would want to continue doing so at least one day a week. Now, as corporations move to permanent remote and hybrid work models, it may seem difficult to keep your team as connected and productive as they are in person. Conduct routine meetings.

Coaching 67

Coaching Morale Contact center software Call Center 67

UJET

AUGUST 5, 2020

Now after being in Munich for almost two years, I’ve had time to reflect on the benefits, drawbacks, and lessons learned about working remotely while living abroad. This new angle is also becoming increasingly important with the recent rapid shift to teams working remotely. Remote Work Management.

Personalization 133

Personalization Marketing Management Accountability 133

SharpenCX

DECEMBER 8, 2021

As of May 2021, nearly 70% of companies reported they plan to fully adopt a remote work or hybrid work model. In a survey conducted by FlexJobs , 58% of respondents claimed they want a fully remote job post-pandemic, while 39% prefer a hybrid arrangement. And, only 3% want to return to fully in-person work.

Employee engagement 137

Employee engagement Contact Center Call Center Coaching 137

Cisco - Contact Center

APRIL 20, 2023

Hybrid work is here to stay. According to the 2022 Cisco Global Hybrid Work Study, more than 90% of respondents will work remotely at least part time in the future. In many organizations, however,… Read more on Cisco Blogs

95

95

Eptica

OCTOBER 16, 2020

Date: Friday, October 16, 2020 Author: Pauline Ashenden - Demand Generation Manager Remote Working 2.0: Author: Pauline Ashenden - Demand Generation Manager Lockdowns caused by the pandemic led to contact centres switching to remote working for their agents, often overnight. How can they plan for remote working 2.0?

Best practices 113

Best practices Cloud contact Marketing Management 113

Select VoiceCom Blog

MARCH 28, 2022

This also applies to different industries worldwide, as companies were forced to adopt remote working policies. The post 10 Challenges When Working Remotely and How to Solve Them appeared first on Telemarketing & Call Centre Outsourcing in Philippines. The quick move […].

Telemarketing 98

Telemarketing outsourcing Business Process Outsourcing Call Center 98

Help Scout

JUNE 30, 2021

Remote vs. really remote. In the last year, plenty of companies have jumped — or been pushed — into running a remote workforce. Often, though, “working remotely” really means “you can work anywhere within an hour or two of the timezone our office is in.”. The challenges of geo-remote teams.

Healthcare 134

Healthcare Feedback Personalization Management 134

Myra Golden Media

MARCH 19, 2020

How to work remotely with a team is the most trending topic right now. Here’s precisely how you build a team and communicate with your team from anywhere.

Customer Experience 177

Customer Experience 177

Playvox

NOVEMBER 1, 2022

But one thing many contact centers are missing is a remote work company policy. In our 2022 remote work study , we found that nearly all the respondents were offering hybrid or remote work arrangements, but only 34% had a policy in place to govern it. What Is A Remote Work Policy?

Contact Center 74

Contact Center Schedule adherence Average Handle Time Coaching 74

Help Scout

AUGUST 22, 2023

Being an ally is even more important in a remote work environment. Here are some tips for ensuring all of your team members feel included. Read the full article

75

75

VirtualPBX

MARCH 27, 2020

As businesses shutter doors and adjust to the challenges of telecommuting, flexible scheduling, and remote work, we’ve been working around the clock to assist affected companies as they work from home. We’re confident in our fully-remote operation and want to pass our years of knowledge to you.

94

94

ProProfs Blog

APRIL 2, 2020

This is forcing business owners to take major steps towards overhauling their existing workplace practices – work from home (WFH) is one of them – it has become mainstream in less than two weeks. This remote attendance tool has turned out to be really useful for our HR division. Right Signature. ProProfs Training Maker.

Construction 151

Construction Surveys Time management Management 151

VirtualPBX

APRIL 22, 2021

This is the final chapter of our e-book, Managing Remote Teams. We want to share some important remote work resources with you. Our vast cabinet of experience points us individually in the right directions, and as a company, we have thrived by making good choices with our remote work tools.

Construction 97

Construction Morale Marketing Management 97

Playvox

AUGUST 30, 2022

Here’s an alarming statistic: More than half (56%) of contact center agents say they’d think about leaving their jobs if they couldn’t work remotely. You’ve worked hard to build a team of great agents, who have grown used to a remote or hybrid environment — and they’re not ready to give it up yet. Lindsey J.,

Contact Center 84

Contact Center Transportation Management Feedback 84

Talkdesk

SEPTEMBER 1, 2020

Whether your workforce is back at the office and adhering to new safety measures, working from home or navigating a mix of both options, the reality is that you’re probably not doing business as usual anymore. How to motivate your workforce even if they’re all working from dispersed locations?

Best practices 125

Best practices 125

VirtualPBX

JUNE 9, 2021

Today’s guest post was provided by Lucas Campbell, a digital marketing manager with experience in that position from traditional and remote office locations. The future of remote work has revealed itself in a short span of time, in a difficult situation for many. Remote Work is Rapidly Becoming Permanent.

Marketing 98

Marketing Surveys Management Personalization 98

VirtualPBX

FEBRUARY 26, 2021

Remote workers are leaving California in droves in what many are labelling a “tech exodus” and the “great migration”. Given that nearly 50% of company executives will allow permanent work-from-home after the pandemic, big decisions lie ahead for the Golden State’s workforce. Here are the 5 best cities for remote workers.

Entertainment 98

Entertainment Real estate voip 98

LiveVox

JULY 28, 2021

Did remote work work for contact centers? There’s a gap in remote satisfaction, and it seems most managers are in a rush to get back to the office. In our 2nd Edition Work From Home Report The Remote Tipping Point we surveyed over 300 contact center executives from across […].

Contact Center 98

Contact Center Surveys Management 98

JustCall

DECEMBER 13, 2022

Introduction: Remote Working is Here to Stay. A recent McKinsey report indicates that 58 percent of those surveyed in the United States have the option to work from home for all or part of the week. Such reports show that there has been a significant shift in the world of work and in society itself. Create Schedules.

Finance 52

Finance Technology Analytics Surveys 52

Cisco - Contact Center

MAY 3, 2023

Remote work technology has really progressed over the last few years. While we still had video conference calls and cloud content management systems (CMS), the shift to a hybrid work model has… Read more on Cisco Blogs

Technology 52

Technology Management 52

Playvox

SEPTEMBER 2, 2022

So we’ve got two words for you: remote work. There’s no way around it — most agents are looking for positions that allow remote work. While agents have been explicit in their desire to continue remote working, nearly half of the contact center managers in our survey are planning to bring agents back to an office in 2022.

Contact Center 70

Contact Center Management Gamification Surveys 70

Anexa BPO

NOVEMBER 17, 2022

The COVID-19 pandemic has brought about significant changes to the way we work, including the widespread adoption of hybrid work models. While these models offer some benefits, such as increased flexibility and the ability to work from anywhere, they also come with their own set of challenges.

outsourcing 52

outsourcing Customer centricity Personalization Marketing 52

VirtualPBX

AUGUST 11, 2020

Despite the many benefits of working remotely, and many employers have been reluctant to offer flexible remote working policies due to concerns over productivity. But the coronavirus pandemic has forced millions of workers to start working from home full time, almost overnight. Improved Connectivity.

Technology 98

Technology Management Personalization 98

Guru

SEPTEMBER 23, 2020

If your team members have a negative mindset while they're working, it's more than likely to reflect poorly on their performance. At this point, we all know that working remotely comes with its pitfalls. When your company goes remote, out of choice or necessity, those “perks” become obsolete. I miss high fives?

Technology 91

Technology 91