Talkdesk

JULY 23, 2020

In my role as CEO of Talkdesk, I have the opportunity to speak with and hear from hundreds of customers and agents each year. This is why I am never surprised at the responses when we ask customers and agents, “What is the most important part of what you do?” I am so proud of the Talkdesk team.

Personalization 99

Personalization Customer Experience 99

Talkdesk

MAY 22, 2020

However, it often involves making them see why a new idea is worth their attention or energy over what’s currently on their plate. You will use this data to allay concerns about risk and to demonstrate why your idea is timely. With Talkdesk, I was looking for a contact center that had the best possible redundancy.

Contact Center 94

Contact Center Engineering Call Center Technology 94

Talkdesk

JANUARY 30, 2020

Talkdesk’s CMO shares five reasons why you should attend Opentalk 2020, the premier CX conference, April 22-23 in San Francisco . Join other CX innovators and Talkdesk® customers on Pier 35 from April 22-23 to be inspired and energized with customer-obsessed ideas to take back to your own company.

Customer Experience 99

Customer Experience 99

Talkdesk

APRIL 8, 2021

I have been at Talkdesk for a year now, where I observed and learned (and took the occasional nap). You know what times of the day you work best , so why not share that information with your boss? The post Dog Days of the Contact Center: Work/Life Balance appeared first on Talkdesk. Ask your manager for a flexible schedule.

Contact Center 99

Contact Center Personalization Management 99

Talkdesk

MAY 12, 2020

Ease of use, scalability, seamless integration options and simple customization capabilities were some of the advantages that made Ion Solar move its customer, sales and support operations to find a place in the sun with Talkdesk CX Cloud. The post Ion Solar shifts to remote work in two hours with Talkdesk appeared first on Talkdesk.

Contact Center 79

Contact Center CRM Sales Customer Support 79

Talkdesk

AUGUST 25, 2020

One of things I value most about being a Talkdesk founder is mentoring other entrepreneurs in their start-up journeys. I love sharing how well the company is doing; I tell them how proud I am of the confidence our investors have in Talkdesk. Talkdesk CX Cloud™ is, at its core, a platform built for and by our customers.

contact center solutions 69

contact center solutions Contact Center Customer Experience Management 69

Talkdesk

NOVEMBER 26, 2019

Wow, what a week Talkdesk had at our VIP Lounge in Tropisueño (photos) , during Dreamforce, November 19-22, 2019! End bad customer service with Talkdesk Talkdesk’s industry-leading solutions were showcased in over 100 meetings and customized demos with our stellar sales team and subject matter experts.

Contact Center 78

Contact Center Sales Personalization Customer Service 78

Talkdesk

APRIL 8, 2020

With Talkdesk, the consistency in uptime has been of tremendous value and contact center management has been greatly enhanced by the use of custom reports,” said Gordon James, senior manager of customer relations for Boingo Multifamily. Read why our customers recommend Talkdesk. Want to know more?

contact center solutions 69

contact center solutions Cloud contact Contact Center Coaching 69

JustCall

APRIL 3, 2024

Talkdesk is a contact center platform with customizable auto dialing modes (preview, power, predictive). Discover why many SMBs are embracing cloud-based phone systems like JustCall. Talkdesk Integrated directly within Salesforce, Talkdesk Dialer equips teams with powerful, and preview dialing options.

Sales 52

Sales CRM Scripts APIs 52

Talkdesk

MAY 21, 2020

Why is it so critical to the customer experience and operational efficiency in the contact center? This simple insight helps quantify why leading organizations around the world are seriously invested in ensuring their employees are happy, motivated and empowered to succeed. When people are emotionally invested, they want to contribute.”

Management 109

Management Employee engagement Morale Contact Center 109

Balto

JUNE 30, 2022

Marc Bernstein, CEO of Balto and Matt Halliday, EVP of Sales & Marketing at American Homes 4 Rent, co-presented a workshop Tuesday afternoon titled, “From Cost Center to Profit Center: Why Agent Experience Is Your Biggest Lever to Drive Efficiency and Growth in 2022.”. Talkdesk Passport to Partners.

Contact Center 52

Contact Center Customer centricity Coaching Sales 52

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk executives and CX visionaries, as well as on-demand breakouts featuring experts, customers and industry leaders. Register now!

Best practices 75

Best practices contact center solutions Cloud contact Contact Center 75

ShepHyken

DECEMBER 20, 2021

Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. Why Current CX Is Broken and How To Fix It by Tim Harnett. Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week.

Customer Service 173

Customer Service Brand ambassadors Contact Center Customer Support 173

Talkdesk

MAY 12, 2020

Talkdesk Callbar® may be the tool you rely on most. Check out the welcome email from Talkdesk in your inbox and be sure to accept the invitation! That’s why it’s important to set your availability and have it reflect the activity you’re engaging in. When using Callbar, here are the points to keep in mind: .

Contact Center 86

Contact Center CRM call center software Best practices 86

Tethr

NOVEMBER 15, 2021

Talkdesk for end-to-end enterprise customer experience analytics. For end-to-end customer experience analytics, you can’t go wrong with Talkdesk. As far as enterprise customer experience tools go, Talkdesk is a winner. The best contact center reporting and analytics tools. Five9 for agile multi-channel communication.

Contact Center 98

Contact Center Analytics Marketing First call resolution 98

Talkdesk

APRIL 28, 2020

“We accelerated Talkdesk implementation over the last two weeks to allow all our staff to work from home. Thanks to Talkdesk’s successful and rapid deployment, we are all safe and working from home now,” said Eduardo Correia de Matos, customer service director, TAP Air Portugal. Want to know more?

Customer Support 64

Customer Support Airlines Cloud contact contact center solutions 64

Talkdesk

JANUARY 3, 2020

Looking to ramp its customer support system and make it a competitive advantage in the travel industry, Weekendesk chose Talkdesk Enterprise Cloud Contact Center. The cloud-based architecture of Talkdesk’s platform allowed for seamless integration with Salesforce, as well as great reporting capabilities and security compliance.

Cloud contact 62

Cloud contact contact center solutions Contact Center CRM 62

Talkdesk

FEBRUARY 21, 2020

This was the main concern that brought OneCause , a five-time Stevie® Award winner for excellence and innovation in customer service, to Talkdesk ; the need to find a new solution for customer support that was both flexible and easy to use. Get to know why our customers recommend us. Get to know why our customers recommend us.

Enterprise 61

Enterprise Cloud contact contact center solutions Contact Center 61

Talkdesk

DECEMBER 27, 2019

and the Netherlands, TrackTik selected Talkdesk Enterprise Cloud Contact Center for its scalability to support the company’s growth plans with unmatched uptime and global call quality. In addition to its rapid growth, improving response time from the contact center was the differentiating factor that led to TrackTik’s selection of Talkdesk.

contact center solutions 59

contact center solutions Cloud contact Contact Center Enterprise 59

Talkdesk

MAY 11, 2020

“Since moving to Talkdesk, we have shifted our entire workforce out of the office and into their homes, quickly and easily. Talkdesk is an intuitive, hardware-free solution that allows agents to work anywhere, at any time using any device , guaranteeing operational efficiency through all stages of the customer experience (CX).

Cloud contact 61

Cloud contact Contact Center Analytics Metrics 61

Talkdesk

APRIL 24, 2020

A Fortune 100 healthcare leader is the latest addition to a number of enterprises moving to Talkdesk® Enterprise Cloud Contact Center. Talkdesk’s new customer previously relied on a combination of aging on-premises systems for its contact center operations. Want to know more? Go through this Fortune 100 company’s press story.

Healthcare 58

Healthcare Cloud contact Enterprise Contact Center 58

Talkdesk

JUNE 22, 2020

At Talkdesk® , we are committed to ending bad customer service and supporting our customers at all times. The post Talkdesk Customer Insights: How COVID-19 impacted businesses worldwide appeared first on Talkdesk.

Surveys 62

Surveys Feedback Technology Customer Experience 62

Talkdesk

FEBRUARY 14, 2020

Fortunately, after researching scalable contact center solutions in the cloud, the organization discovered Talkdesk. With Talkdesk, ClickPay was able to solve another growing problem; the rise of average wait time and abandonment rates. Talkdesk is listening, evolving and consistently making their software better for customers.”.

Enterprise 55

Enterprise Real estate Customer Experience Abandon rate 55

Talkdesk

JANUARY 22, 2020

The rapid expansion and impact of AI is well underway across all industries globally, and Talkdesk ® is leading the charge within the contact center industry. All 200 patent applications relate to Talkdesk Enterprise Cloud Contact Center with more than half specifically for enabling and accelerating AI capabilities. Want to know more?

Cloud contact 57

Cloud contact Enterprise Contact Center contact center solutions 57

Talkdesk

FEBRUARY 5, 2020

Do you use Talkdesk technology to drive the strategy for customer-centricity? Talkdesk is officially launching the CX Innovators Awards as a way to recognize and celebrate the people who push the boundaries of customer experience. The judging panel includes industry analysts, contact center influencers and Talkdesk executives.

Contact Center 56

Contact Center Cloud contact Customer centricity Best practices 56

Talkdesk

FEBRUARY 28, 2020

The Justworks team selected Talkdesk Enterprise Cloud Contact Center for its modern cloud architecture, which allows employees to work remotely, as well as its intuitive interface and ability to integrate with their CRM. Talkdesk is a fast-growing company and so are we. Read why our customers recommend Talkdesk.

First call resolution 61

First call resolution contact center solutions Cloud contact Contact Center 61

Talkdesk

APRIL 27, 2020

“Talkdesk’s commitment to innovation and development philosophy stood out to us, making it clear that Talkdesk was the right partner to advance and future-proof our customer service operations,” said Jared Arnold, chief information officer, Advisors Excel. Read why our customers recommend us Go through Advisors Excel press story.

Cloud contact 60

Cloud contact Enterprise Analytics Contact Center 60

Talkdesk

APRIL 22, 2021

A Talkdesk customer since 2014, Aspiration has been disrupting the finance industry by “turning every transaction into positive action”. Speaking of customer experience, one of the reasons Aspiration selected Talkdesk is ease of use. The post Earth Month customer spotlight: Aspiration appeared first on Talkdesk. ATM Locator.

Interactive Voice Response 75

Interactive Voice Response Accountability Finance APIs 75

Talkdesk

JULY 10, 2020

Let me share a bit of background about my own career and why workplace diversity is so important to me. Today, I am vice president of engineering and product at Talkdesk. That’s why I was so excited and honored to receive an invitation from Plato to take part in its Circles of Inclusion program. appeared first on Talkdesk.

Engineering 86

Engineering Management 86

Talkdesk

DECEMBER 11, 2019

That is how I would describe the feeling of joining Talkdesk as chief customer officer (CCO). Why Talkdesk? Talkdesk captured my fascination with its many achievements in such a short period of time, receiving numerous awards and recognition from top analysts and customers alike. Why chief customer officer?

Chief Customer Officer 56

Chief Customer Officer Customer centricity SaaS Contact Center 56

Talkdesk

FEBRUARY 25, 2020

Talkdesk® believes that a successful digital transformation is a strategy that applies to all stages of a business. As a cloud-native contact center solution, with a microservices architecture that provides unprecedented advantages of speed, agility, scale and reliability, Talkdesk is already ahead of the game.

Cloud contact 56

Cloud contact contact center solutions Customer centricity Contact Center 56

Talkdesk

OCTOBER 15, 2020

To help organizations build remote teams more efficiently, Talkdesk CXTalent™ offers two unique ways to hire: A CXTalent gig economy platform connects companies with contact center agents, supervisors, managers and system admins who have a wide set of skills, experience and spoken languages and are actively seeking new opportunities.

Banking 67

Banking Cloud contact CRM Contact Center 67

Talkdesk

OCTOBER 23, 2019

For John Paul, customer service is their business so they partnered with Talkdesk to modernize and unify its global customer service operations. Talkdesk Enterprise Cloud Contact Center will enable John Paul’s 700 agents worldwide to provide an exceptional customer experience to its clients and members. Want to learn more? .

Cloud contact 56

Cloud contact Contact Center Enterprise Marketing 56

Talkdesk

DECEMBER 11, 2019

That is how I would describe the feeling of joining Talkdesk as chief customer officer (CCO). Why Talkdesk? Talkdesk captured my fascination with its many achievements in such a short period of time, receiving numerous awards and recognition from top analysts and customers alike. Why chief customer officer?

Chief Customer Officer 52

Chief Customer Officer Customer centricity SaaS Contact Center 52

Talkdesk

JUNE 27, 2019

Why are enterprise contact center digital transformation initiatives lagging? Talkdesk Boost addresses this growing marketplace dilemma with a win-win approach. The post Announcing Talkdesk Boost: Accelerate Your Digital Transformation appeared first on Talkdesk.

Customer centricity 79

Customer centricity Enterprise Contact Center Self service 79

Talkdesk

MARCH 13, 2020

EF English Live eventually opted for Talkdesk Enterprise Cloud Contact Center due to its outstanding call quality and seamless integration capabilities with Salesforce , which allows agents to easily and quickly access customer data, customizing every interaction and improving efficiency overall. Read why our customers recommend Talkdesk.

Enterprise 52

Enterprise Education contact center solutions Cloud contact 52

Talkdesk

MARCH 31, 2020

After deciding how and why digital solutions can improve these areas of an organization, only then should the technological response be evaluated and selected. With the new and improved Talkdesk ® Flexible Deployment options, migrating to the cloud does not have to be so challenging.

Customer centricity 56

Customer centricity Contact Center Technology Sales 56