CSM Magazine

APRIL 6, 2023

At our recent Disrupt 2023 conference I outlined how, at Sabio, we’re using data to ‘think outside the tick-box’ and help create lasting and effective wellbeing strategies for clients. At Sabio, we help clients to address this and other challenges in our three-stage Wellbeing Programme.

Benchmark 52

Benchmark Consulting Consulting Service level 52

CSM Magazine

DECEMBER 15, 2022

Sabio Group is calling on organisations to encourage empowerment of their Customer Service Advisors – following the launch of its latest campaign. The campaign also focuses on the importance of Advisor wellbeing, and why being the best version of themselves correlates to better customer service, experiences and relations.

Education 52

Education Technology Customer Service Marketing 52

CSM Magazine

MARCH 9, 2023

Start with the customer and advisor experience At Sabio we still see many organisations that are stalling for time while they wrestle with their cloud decision. That’s why a great place to start any cloud conversation is to concentrate on the actual customer and advisor experience.

Cloud contact 52

Cloud contact Technology Customer Experience Management 52

CSM Magazine

MARCH 22, 2023

Phil Jordan, AI & Automation Specialist at Sabio Group, investigates. AI analysis of interactions means you now know far more about why customers are calling, and the reasons why they selected the options they did before getting in touch. About the Author Phil Jordan is AI & Automation Specialist at Sabio Group.

Engineering 52

Engineering Chatbots CRM Customer Service 52

CSM Magazine

MAY 17, 2023

At Disrupt 2023, Sabio interviewed Leigh Hopwood, Chief Executive Officer, CCMA, on the importance of providing contact centre advisors with the right tools to do the job.

Technology 52

Technology Customer Experience Management Customer Service 52

CSM Magazine

NOVEMBER 1, 2023

That’s why I am delighted to confirm that in 2024, Sabio – alongside our partners, and industry leaders – will once again be providing the platform to address those challenges following the news that our Disrupt event will be returning to London in March.

Customer Experience 52

Customer Experience Journey mapping CRM Analytics 52

CSM Magazine

FEBRUARY 6, 2023

Stuart Dorman, Chief Innovation Officer at Sabio Group takes a closer look at this potentially disruptive technology. However, what can’t be argued though, is that for us in the customer service and contact centre industries with CX at heart, it’s an exciting development… Generative AI; what is it and why is it so exciting?

Customer Service 52

Customer Service Technology Customer Experience 52

CSM Magazine

JANUARY 24, 2023

Joe O’Brien, Global Corporate Communications Manager at Sabio Group , takes a close look at the conversational AI tool, ChatGPT. Why is it clearly capturing so much attention? About the Author Joe O’Brien is Global Corporate Communications Manager at Sabio Group.

Chatbots 52

Chatbots Contact Center CRM Enterprise 52

CSM Magazine

NOVEMBER 19, 2018

Why do it yourself when your memoji can do it for you? Stuart Dorman is Chief Innovation Officer at Sabio. Stuart’s role is to build upon Sabio’s innovation culture as well as helping clients to think differently about how they engineer their customer experiences by applying technology, innovation and disruptive thinking.

Customer Experience 88

Customer Experience Engineering Coaching Education 88

Kayako

SEPTEMBER 27, 2017

Why lowering average handle time on chat is so difficult. According to a study by Sabio and the Customer Contact Association , 25 to 40 percent of all support calls in the UK did not need to happen. Why not try out Kayako Messenger on a 14-day free trial? But the new Kayako Messenger aims to bridge that gap. Try it for free.

Scripts 67

Scripts Average Handle Time Surveys Wait times 67

Kayako

OCTOBER 13, 2016

Research by Sabio and the Customer Contact Association found that between 25% and 40% of all calls to contact centres are either unnecessary or avoidable. Your customers don’t see themselves as email ticket customers or Twitter ticket customers, so why would you? It was still costly too. Tickets silo people and channels.

Personalization 81

Personalization Customer Service outsourcing Technical Support 81