why-8x8 
CX Accelerator
MARCH 16, 2020
If the contact center floor is itching for title changes, leaders should do the work to find out why they want title changes, what they feel would accurately reflect their role, job duties, etc.”. That’s why it’s a bit perplexing as to why a company would rename their customer service team a CX team.
CX Accelerator
MARCH 16, 2020
If the contact center floor is itching for title changes, leaders should do the work to find out why they want title changes, what they feel would accurately reflect their role, job duties, etc.”. That’s why it’s a bit perplexing as to why a company would rename their customer service team a CX team.
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8x8
SEPTEMBER 14, 2017
After extensive market research, Town Fair Tire discovered that while there were many contact center vendors out there, only one offered a true unified cloud communications solution, combining business communications, collaboration and contact center in an integrated system: 8x8.
Spearline
MARCH 29, 2022
Bud Lee Director, Software Quality Engineering at 8X8 What are Spearline alerts? Global call analytics organization Why choose Spearline alerts? Spearline helps us monitor our call quality, and makes us aware of any issues that our customers might report. This ensures the chance of receiving a false alert is significantly reduced.
Jon Arnold
DECEMBER 6, 2018
I’ll explain here why I agree with Alan – along with some points of caution to keep it real – but there’s more to explore to understand why Vonage is well-positioned in a very crowded and messy market. As mentioned, 8x8 exited residential early, and their other main OTT competitor – RingCentral – was never in the residential market.
8x8
NOVEMBER 3, 2017
Join 8x8 and Strategic Contact’s Lori Bocklund to see why the Survey says “It’s Not Just You” Stay on the lookout for the first post about gaining knowledge in developing a customer experience strategy.
8x8
OCTOBER 25, 2017
you’d quickly realize it’s no mystery why this pain exists. To understand why, just look at the cost differences : live agent connect costs = $6-12 per interaction vs. web self service = pennies per interaction. If you took the time to dig into legacy contact center technology (yeah right, who does this?),
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