Spearline

MAY 14, 2020

In this whitepaper, we examine the impact of connectivity and communication practices on emerging markets. DOWNLOAD OUR FREE WHITEPAPER. New to Spearline? If you are new to Spearline and would like to find out more about how you can benefit from our platform, we would love to speak with you.

Telecommunications 93

Telecommunications Marketing Education Technology 93

Momentum Telecom

FEBRUARY 16, 2023

Download Whitepaper The post (Whitepaper) Why Smart Businesses Rely on a Managed Cloud Service Provider for Their Communications Needs appeared first on Momentum. You’ll get the expertise you need to move to the cloud and the ongoing support that will give you peace of mind.

Management 52

Management 52

kommunicate

JULY 26, 2020

The post Whitepaper: Customer Support in 2020 appeared first on Kommunicate Blog. However, we had come a long way from the company post box with unanswered letters to directly contacting a support agent and hoping to resolve the issue faster. Fast forward to today, we have multiple modes of connecting with the customers. We can get in [.].

Customer Support 52

Customer Support Customer Service 52

CSM Magazine

JUNE 23, 2021

Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. To download a copy of the Payments: The Future of Security and CX whitepaper, visit: [link]. which will launch later this year. About PCI Pal.

Finance 52

Finance Government SaaS Best practices 52

DMG Consulting

JULY 26, 2017

The Making of Great Agents (whitepaper). By Donna Fluss. Introduction. Great agents are not born that way; they are developed by companies who invest in their success and support them along their journey.

Surveys 67

Surveys Consulting Consulting Sales 67

Connecting the Dots

MARCH 15, 2017

For more downloads, visit our Articles, Whitepaper and Studies page. The post Whitepaper: Delivering Psychic Pizza appeared first on Customer Care Measurement & Consulting (CCMC). Read more about the prerequisites and the payoff for partnering with your technology department to improve the CX and your bottom line. (PDF,

Education 48

Education Consulting Consulting Customer Care 48

Spearline

APRIL 7, 2021

In this white paper, we examine the efficiencies and quality improvements that can be achieved through the use of appropriate vendor management techniques. This is critical to ensure that organizations are providing their customers with the optimal experience, increasing brand reputation, employee morale and revenues.

Telecommunications 69

Telecommunications Morale Benchmark Management 69

DMG Consulting

JUNE 3, 2017

Enterprise Uses of Speech Analytics (whitepaper). By Donna Fluss. Introduction. Wouldn’t it be great to share in the journey of each of your customers; to know what they think about your employees, policies, products, services and competitors?

Enterprise 48

Enterprise Analytics Consulting Consulting 48

Connecting the Dots

MARCH 15, 2017

For more downloads, visit our Articles, Whitepaper and Studies page. The post Whitepaper: Are You Wasting Money on Customer Service? Read how your company can avoid common pitfalls, such as soliciting and then poorly handling complaints, and learn how to spend your money wisely. PDF, 233Kb).

Customer Service 48

Customer Service Consulting Consulting Customer Care 48

DMG Consulting

APRIL 10, 2017

FCR in an Omni-Channel World (whitepaper). By Donna Fluss. Introduction. First contact resolution (FCR) is an essential key performance indicator (KPI) for contact centers because it measures the department’s effectiveness by determining if the agent fully resolved or addressed the customer’s issue during the first contact.

Contact Center 48

Contact Center Consulting Consulting Surveys 48

DMG Consulting

MARCH 30, 2017

Your Customers Deserve a Better IVR (whitepaper). By Donna Fluss. Introduction. DMG research has shown that both Baby Boomers and Millennials prefer to use self-service solutions to solve an issue, but will interact with a live person when the automated tools are not successful.

Interactive Voice Response 48

Interactive Voice Response Self service Consulting Consulting 48

DMG Consulting

MAY 22, 2017

Using Interaction Analytics to Improve the Customer Journey (whitepaper). By Donna Fluss. Introduction. Sharing speech and text findings with a customer journey analytics (CJA) solution is a great way to expand the benefits and contributions of Interaction Analytics. To continue reading, download the PDF by registering below: DOWNLOAD.

Analytics 48

Analytics Consulting Consulting Surveys 48

DMG Consulting

JULY 11, 2017

Real-Time Adaptive Scheduling Improves Contact Center Dynamics (whitepaper). By Donna Fluss. Introduction. Adaptive intraday management capabilities allow enterprises to bridge the gap between forecasts and reality.

Contact Center 48

Contact Center Employee engagement Consulting Consulting 48

DMG Consulting

APRIL 4, 2017

Omni-Channel Contact Centers are Required in the Digital Era (whitepaper). By Donna Fluss. Introduction. The new generation of contact center infrastructure is designed to support customers in their channel of choice and to provide a seamless experience and track customers and their activities as they transition between channels.

Contact Center 54

Contact Center Consulting Consulting Surveys 54

Spearline

JULY 3, 2019

Our latest whitepaper seeks to characterise the state of today’s global network latency and the dynamic interplay of multiple carrier networks in varying geographical situations. The platform also allows evaluation of how attainable the ITU recommendations are in a real world scenario. Download your copy today!

Contact Center 40

Contact Center Customer Experience Management 40

DMG Consulting

JULY 11, 2017

Real-Time Adaptive Scheduling Improves Contact Center Dynamics (whitepaper). By Donna Fluss. Introduction. Adaptive intraday management capabilities allow enterprises to bridge the gap between forecasts and reality.

Contact Center 48

Contact Center Employee engagement Consulting Consulting 48

Spearline

JULY 24, 2019

Spearline, a network intelligence company in the telecommunications industry, has launched a whitepaper for contact centers on the impact of voice latency on business growth. PRESS RELEASE. Latency is the time from when one person speaks to when the other person hears.

Telecommunications 40

Telecommunications Contact Center Enterprise Metrics 40

Concentrix

MARCH 4, 2024

Download our whitepaper to learn how. We see a once-in-a-generation opportunity for providers and payers to reimagine healthcare loyalty.

Healthcare 62

Healthcare Enterprise 62

DMG Consulting

APRIL 4, 2017

What End-Users Want from Their Cloud-Based Contact Center Infrastructure Vendor (whitepaper). By Donna Fluss. Introduction. Key end-user requirements are ease of doing business, highly reliable system performance, contact center expertise, on-going innovation, disaster recovery/business continuity, and a partner committed to their success.

Contact Center 48

Contact Center Consulting Consulting Surveys 48

Fonolo

SEPTEMBER 21, 2017

In this mini complementary whitepaper, you’ll learn the major problems that can occur when using voicemail in the contact center, and how a true call-back system can help to remedy these issues. Download the mini whitepaper below. DOWNLOAD THE FREE 6 PAGE WHITEPAPER TODAY. . In fact, you’re better off leaving callers on hold!

Call Center 47

Call Center Contact Center Feedback Personalization 47

Spearline

MARCH 21, 2022

In this whitepaper, updated for 2021, we examine and analyze: the highest and lowest performing countries for connectivity the best and worst for audio quality the most and least consistent countries for audio quality how the two big hitters, China and the US, compare against one another.

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DMG Consulting

MARCH 15, 2017

Consumers Channel of Choice – A Multi-generational Benchmark Study of Consumer Channel Preferences (whitepaper). By Donna Fluss. DMG Consulting LLC has conducted a worldwide consumer benchmark study to identify consumer channel preferences for interacting with businesses.

Benchmark 48

Benchmark Consulting Consulting Surveys 48

ijgolding

JULY 24, 2018

You can download the whitepaper here. The post How designing a customer experience culture leads to sustained commercial success – a whitepaper by Cranfield School of Management and Pelorus Jack appeared first on I J Golding. All this is indispensable for success in an increasingly volatile, ambiguous and competitive world.

Customer Experience 49

Customer Experience Management Employee engagement 49

Connecting the Dots

MARCH 30, 2017

For more downloads, visit our Articles, Whitepaper and Studies page. The post Whitepaper: When Will We Ever Learn: Why the Revolution in Corporate Complaint Handling Has Failed SO FAR appeared first on Customer Care Measurement & Consulting (CCMC).

Consulting 48

Consulting Consulting Customer Care Sales 48

Creative Virtual

FEBRUARY 2, 2022

In their whitepaper The Virtual Insurance Agent , ITL takes a detailed look at how conversational AI is allowing insurance companies to greatly improve their customer experiences while also reducing costs. Read more on these insights from ITL by downloading the full ‘The Virtual Insurance Agent’ whitepaper.

Virtual Agent 98

Virtual Agent Chatbots Self service Contact Center 98

Spearline

SEPTEMBER 28, 2021

Download Our Whitepaper. Businesses are rapidly getting on-board to gain competitive advantage but how to voice-bots perform where a phone call is not exactly high-quality? Learn about Spearline’s research into the relationship between telephone audio channel degradation and the success of voice-bot applications. .

Technology 105

Technology Telecommunications 105

Concentrix

AUGUST 18, 2023

Download our latest whitepaper, The Future of Customer Loyalty, to discover what’s in store for the future of loyalty programs.

Management 62

Management 62

VirtualPBX

JUNE 17, 2021

Statistics aren’t only something that happens after the fact; they can be examined live, which is the key target of our customizable wallboards that work with our Advanced Call Reports feature and the focus of our new Live & Customizable Wallboards Whitepaper. Read Our Customizable Wallboard Whitepaper.

Morale 98

Morale Call Center Accountability Management 98

Spearline

JANUARY 7, 2021

.” This is according to Mike Palmer, Chief Marketing Officer, Spearline, who recently co-authored a whitepaper called “ How a Pandemic can Impact Global Telecoms Infrastructure. Palmer said that the whitepaper highlights the shift from working in-office to working at home. Article originally published on UCToday.

Telecommunications 98

Telecommunications Government Healthcare Education 98

Spearline

MAY 10, 2021

* This article is an excerpt taken from Spearline's Whitepaper ' 2020 Global Telecom's Report ' Businesses continue expanding their contact channels, and inbound voice is sometimes seen as outdated in this omnichannel world. Download your FREE whitepaper. Yet the inbound voice is far from obsolete.

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Telecommunications Contact Center Analytics Chatbots 98