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What Really Matters in Real Estate Customer Service

CSM Magazine

Real estate may be most famous for being all about location, but the reality is that you can’t overlook the importance of customer service. Real estate investors tend to focus on the bottom line but ignoring customer service will literally cost them. Start with Hospitality. Go the Extra Mile.

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30 Website Templates to Create Stunning Pages

JivoChat

There is no need to have coding or design experience to enjoy those templates, and you can use a page editor with drag-and-drop functionality to customize the pages as you wish. 2 - Real Estate Firm The Real Estate Firm template has a simple yet elegant and classic design, which suits real estate companies perfectly.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.

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Contact Centers’ Road Map to Success in the New Normal

DMG Consulting

Contact centers and service organizations have responded with amazing agility, professionalism, and grace in the face of great adversity, evidenced by the speed and success of contact center leaders’ efforts to move thousands of employees out of the office to work at home, in a matter of days. May 25, 2021 Donna Fluss.

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5 Reputation Management Tips for Local Businesses

CallSource Insights

Local business owners need a sterling reputation just as much as any service or product with a household name. The perceived quality of your business is equally as important as the quality of your services. Encourage your happiest clients to post positive reviews to the internet and recommend your services to others.

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A Customer Service Mantra: Treat your customers like a young baby!

Creative Virtual

The first week of October is when the world celebrates Customer Service Week every year. I became a new dad on 29th June and recently have been realising the parallels between being a parent to a young baby and serving customers. Reading between the lines when the real need or issue isn’t immediately clear.

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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

Really quick. And once I moved from human resources to operations, I eventually landed at Hilton Hotels and I spent 12 years with Hilton reservations and customer care. So it’s the reservations and customer service arm of the hotel organization. Listen to the full episode here: Welcome to the pod, Michele.