Fonolo

MAY 30, 2023

It enhances agent productivity, helps you deliver exceptional customer experiences and improves the agent experience , too. There can be a lot to unpack when you dive into WFM, but don’t worry: we’re here to help! These resources include time, staff, technology, and processes. How Can WFM Help my Contact Center?

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

NobelBiz

APRIL 2, 2024

With the growing customer expectations, enterprises are under great pressure to deliver exceptional service. In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

NobelBiz

MARCH 26, 2024

While there’s no one-size-fits-all solution to address all operational and customer-related challenges for businesses, Customer Experience Automation (CXA) has emerged as a compelling strategy for a lot of businesses these days. 77% of marketing leaders agree that they use automation to improve customer experience.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

CSM Magazine

NOVEMBER 10, 2021

Magnus Geverts at Calabrio shares his top tips for an automated assistant strategy for improved employee and customer satisfaction. When combined with the latest Workforce Engagement Management (WEM) solutions, chatbots have the power to improve workforce flexibility, employee satisfaction and the customer experience all in one go.

Chatbots 52

Chatbots Scripts Analytics Coaching 52

Callminer

AUGUST 6, 2019

In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Types of Call Center Software.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

SharpenCX

FEBRUARY 10, 2021

About 66% of customers faced problems with the products or services they purchased in 2020. Customers who had breakdowns in their interactions rose 10% over 2019 according to The National Customer Rage Study. It’s time to turn to the brain of the operation: your customer service data. What’s more? Interaction data.

Contact Center 76

Contact Center Customer Service Metrics Call Center 76