webinars foundations-of-great-service 
Toister Performance Solutions
APRIL 15, 2021
The webinar software wasn't working. There was less than 30 minutes before the webinar started. I know your webinar is about to start," she said. In customer service, we take this definition a bit further. The technical support rep sensed that I was anxious about the webinar. A lot was riding on this.
CX Accelerator
JANUARY 16, 2020
It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. But before we begin , there’s one thing I need to establish upfront: a cultural change of this magnitude requires a great deal of time, and it cannot be done alone. Then let’s dive right in!
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CX Accelerator
JANUARY 16, 2020
It was great getting to let loose on this all-important topic alongside Ryan Floersch of Gladly during our recent CXPA webinar. But before we begin , there’s one thing I need to establish upfront: a cultural change of this magnitude requires a great deal of time, and it cannot be done alone. Then let’s dive right in!
AWS Machine Learning
MARCH 1, 2024
With a knowledge base, you can securely connect foundation models (FMs) in Amazon Bedrock to your company data for fully managed Retrieval Augmented Generation (RAG). It works great for RAG-based applications where the retriever has to handle a wide variety of natural language queries.
Beyond Philosophy
JANUARY 15, 2018
They developed what their idea into Prospect theory, which is foundational to many other ideas associated with how we make decisions. Prospect Theory is the name of the concept developed by Nobel-prize winning professor Daniel Kahneman and Amos Tversky, who were the “Godfathers of modern decision science.” Diminishing Sensitivity.
Beyond Philosophy
MAY 12, 2022
I was a guest on a webinar with Verint on the Engagement Capacity Gap , which discusses where organizations need to be in this area vs. where they are with the Chief Marketing Officer of Verint, Celia Fleischaker. Fleischaker has a great example of a firm doing this well on the contact center side. It Starts with Customer Science.
ClientSuccess
JANUARY 11, 2023
To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies. As it turns out, the Golden Rule is really the benchmark for success when it comes to customer service and support. In fact, a lot.
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