watch 
Steve DiGioia
JULY 2, 2020
What do you do when you think no one is watching? The post Your Customers Are Always Watching – Tip #5 appeared first on Steve DiGioia. Are you chewing gum, twirling your hair, or resting your foot on the wall behind you? Do you tell off-color jokes because you think no one can hear you? TipsOnThursday.
Myra Golden Media
JUNE 28, 2021
If so, have your employees watch this video before they talk to their next angry customer. Is your team dealing with increased irritability from customers? Do your people struggle to get angry customers to back down? Disarming demanding customers takes psychology, and I break it down for your team right here.
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Callminer
JANUARY 14, 2024
Financial services teams must maintain sky-high CX and EX standards in 2024, despite major challenges. Explore the top four 2024 financial services CX trends.
TechSee
AUGUST 14, 2023
They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. In addition, Jon produces a monthly podcast – Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Watch this On-Demand Webinar today to see how ZoomInfo for Recruiters can work to get you talented candidates results. Export results: Easily export candidate data (including contact info) to Excel, shared with colleagues to review or upload in bulk to a recruiter's applicant tracking system.
TechSee
MARCH 7, 2023
As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.
LiveVox
JULY 28, 2023
To thrive in this competitive landscape, BPO companies must proactively address and adapt to the specific regulatory […] The post BPO Regulations to Watch Right Now appeared first on LiveVox. As the BPO industry continues to grow, so does the complexity of compliance frameworks that shape its operations.
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Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?
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Wouldn't it be great if you could watch an instant replay of your call center dashboards? TASKE shares how you can rewind your real-time dashboard and watch agent and team activities in the past. In this infographic, you will learn how to: Improve call center KPIs. Enrich agent and supervisor training. Streamline compliance audits.
Speaker: Andrew Decker, Customer Care Manager, VSP
Watch this re-released conversation between Andrew Decker, Customer Care Manager for VSP, and David Hadobas, President and CEO of CCNG, as Andrew shares VSP's success story for improving the recruiting, hiring, and retention process of their front line CSRs.
Advertiser: ZoomInfo
Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running?
Speaker: Paul Weald, Contact Center Innovator
Embrace automation, collaborate with new technology, and watch how you thrive! This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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