Voice of the Customer Tools and Best Practices
Callminer
FEBRUARY 16, 2020
Here are the most effective tools and best practices you can incorporate into your company's use of Voice of the Customer tech and techniques.
Callminer
FEBRUARY 16, 2020
Here are the most effective tools and best practices you can incorporate into your company's use of Voice of the Customer tech and techniques.
Callminer
FEBRUARY 27, 2019
Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be done a number of ways, using many different methods. Conduct in-depth customer interviews. Aim to be anticipatory.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Tethr
OCTOBER 12, 2021
There’s no doubt about it: The voice of the customer (VoC) is a powerful tool for building customer loyalty and increasing value. With all that information at your fingertips, let’s talk about a few ways to get the most out of your VoC data with some voice of the customer best practices.
Tethr
MAY 21, 2023
Let’s talk about a few ways to get the most out of your VoC data with some of our favorite voice of the customer best practices.
Advertiser: Vanilla Forums
As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. How to make internal feedback more effective and inclusive.
Totango
MARCH 6, 2020
Voice of the Customer best practices turns words into action. The feedback your VoC efforts provide are the unique perspective of your own customers, and the actions you take based on that feedback add value to their experience. Your customers speak to you in all manner of ways beyond a direct Q&A format.
Eptica
JULY 2, 2019
Date: Wednesday, July 3, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Delivering best practice in Voice of the Customer programs. That’s why the vast majority run Voice of the Customer (VoC) programs to listen to feedback and act on this insight to improve how they operate.
Advertiser: Vanilla Forums
As with all things related to customers, there’s an art and science to effectively dealing with each of their ideas. With so many voices competing for attention, you need a means of effectively dealing with all of the data that will come your way. How to make internal feedback more effective and inclusive.
Speaker: Brian Morin & Helena Chen from SmartAction
Join Brian Morin, CMO, and Helena Chen, Director of Product Marketing at SmartAction to learn the 4 golden rules they've acquired after more than 100 conversational AI implementations for voice self-service that outperforms live agents. Go-live is just the beginning: Best practices to optimize customer engagement.
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. This means you can’t afford to put your customers on hold for long or deliver poor communication. Customer service technology has largely been the same for decades.
Advertisement
To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Let's personalize your content