TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. TechSee’s Computer Vision AI and AR can improve issues facing customer contact centers around first-call resolution, average handling times, and truck roll avoidance.

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TechSee

JANUARY 24, 2023

By systematically and visually leading a caller through a series of steps, the service team can reduce costs by cutting the AHT spent on calls and increasing the number of customers they serve. This performance improvement is especially valuable when asking customers to perform complex tasks that extend the time of the call.

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TechSee

FEBRUARY 19, 2024

Customer experience automation is rapidly evolving, reshaping how companies engage with customers and clients. LLM-powered virtual assistants, chatbots, and virtual agents promise to become the new faces of customer experience automation. Increased Customer Convenience Customers appreciate swift and round-the-clock service.

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TechSee

FEBRUARY 23, 2023

Today’s customer service personnel are being asked to deliver higher quality service across more products, more complex products, and at more significant volumes than ever before. This post will explore how to accomplish upskilling effectively, mitigate some of its key risks, and why visual support helps.

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ShepHyken

SEPTEMBER 18, 2020

He writes about visualizing customer feedback in order to motivate your business to succeed. There are thousands of articles about the importance of customer service to your business’s success. You can read just as many articles about the importance of customer feedback in operating your business successfully.

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TechSee

SEPTEMBER 7, 2021

When most service organizations consider implementing Visual Assistance, they mainly focus on how to use the technology to support remote teams in the field or contact center. Here are five innovative visual assistance use cases you should consider. Here are five innovative visual assistance use cases you should consider.

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Toister Performance Solutions

JANUARY 11, 2024

Your customer struggles to describe the problem over the phone. The customer can’t see something that should be right in front of them. You could see exactly what the customer was talking about and vice-versa. Use visual words Visual words can often help you quickly get on the same page with a customer.

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TechSee

APRIL 28, 2023

Visual Support for Medical Devices Can be a Game-Changer As a Type-1 Diabetic, I have faced many medical challenges and obstacles in the past 20 years. Nobody proving the medical device support could seem to figure out what the issue was. Having no visual guidance or support. Every phone call was the same.

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Healthcare Technical Support Technology Customer Experience 109

ShepHyken

JULY 24, 2023

Top Takeaways: Customers have so many options and want to get the best out of the money they spend. Since there are many options for companies offering more or less the same services, customer support becomes the differentiator. They found out that the number one reason customers leave is rudeness or apathy.

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TechSee

MARCH 10, 2021

We are living in a ‘remote first’ world where visual engagement has become a critical piece in our current day-to-day interactions. This remote and digital-first world has made service organizations rethink how to engage with customers. Drivers of Visual Transformation. Helping customers from afar is nothing new.

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TechSee

OCTOBER 9, 2018

This penchant for technology has shaped their consumer behavior and preferences, and brands must tailor their customer service strategies to suit Millennials’ attributes. According to a survey by Desk.com , 25% of millennials expect to get a response within 10 minutes after reaching out for customer service via social media.

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TechSee

MAY 18, 2023

Companies across all industries are searching for innovative ways to streamline operations and enhance the customer experience. In the realm of visual assistance, our partners are making a significant impact through TechSee’s Visual Intelligence Studio (VIS). That answer is down to a few key reasons.

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TechSee

DECEMBER 16, 2020

Strong partnerships are a force for change – and that is best highlighted in the strengthening of the relationship between TechSee and Salesforce – both sides bringing to the table the capability to drive and support businesses with streamlined, efficient, and cost-effective operations. How Visual Remote Assistant works.

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Myra Golden Media

APRIL 28, 2021

This morning I hosted a webinar for leaders of customer service departments and operations. I walked everyone through how to prepare customer service specialists to apply psychological tactics to bring down the temperature in interactions and de-escalate. I’m concerned about training my agents and supporting them.

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Beyond Philosophy

SEPTEMBER 17, 2020

It turns out that the use of color and package design, among other aesthetic elements, affects customer behavior more than you might think. . Townsend researches visual processing and visual design’s effect on customer behavior. All of us have preferences for visuals.

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TechSee

MARCH 30, 2021

New thinking is pointing to another area of focus for boosting sales: Customer Service. Through regular contact with customers, they are positioned to build the kind of valuable relationships that can more easily drive revenue through upsells, like extended warranties, service contracts, or replacement parts.

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TechSee

SEPTEMBER 21, 2023

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

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ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week.

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ShepHyken

AUGUST 12, 2022

This week we feature an article by Soumya Juttukonda, a content developer & digital media strategist at Knowmax , an AI enterprise knowledge base solution to enhance customer service. She shares how you can reduce customer support tickets and enhance customer experience. Map the customer journey.

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Customer Support Self service Journey mapping Wait times 173

TechSee

JANUARY 18, 2021

There’s a new trend in customer service: the borders between technicians and agents are becoming blurred, with each one taking on aspects of the others’ traditional roles. Technicians normally found in the field are now stationed in a back office or working from home, guiding customers remotely as a traditional agent.

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TechSee

NOVEMBER 10, 2020

The discussion around how to reduce customer service costs is not a new one. For decades, service organizations have been proposing innovative ways to cut operational costs in customer service: Let employees bring their own coffee? ??. or customer satisfaction was negatively impacted (less hours + limited staff = unhappy customers).

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ShepHyken

JULY 23, 2021

By taking the conversation beyond verbal words or written text, workers can explore new options and ideas by fostering creativity through visualization and inspiration. Many LMS also offers features that support simulations and on-the-job training situations. Improves Critical Thinking with Simulations .

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Feedback Surveys Management Employee engagement 391

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Think about all the customer feedback we see – tweets, reviews, comments, surveys. Their customers?

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TechSee

JUNE 9, 2022

Providing a digital, omnichannel customer experience is a clear imperative. Allowing customers the flexibility to digitally self-serve can dramatically increase customer satisfaction, and lower your operating costs. However, offering the customer choices doesn’t always create a better customer experience.

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TechSee

NOVEMBER 7, 2023

Whirlpool’s leading UK consumer brand, Hotpoint, has made exemplary advancements in customer experience. In an increasingly digital world, Hotpoint is driving purposeful innovation to meet the evolving needs of its customers. “Our customers can contact the company through the phone or via social media around the clock. .

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TechSee

NOVEMBER 20, 2018

Truck Rolls – or the need to dispatch a technician to a customer’s location for service – represent one of the largest costs in customer service operations, across a wide range of industries. Then, a wide service window requires the customer to take time off from work – a practice that is both inconvenient and frustrating.

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TechSee

JANUARY 14, 2021

Having recognised the need to provide customers with alternative support options over the last 9 months when on-site assistance was not feasible, more and more companies are turning to contactless service as a way to help their customers without stepping foot into their homes. During COVID-19, safety equals customer loyalty.

Customer Support 109

Customer Support Engineering Enterprise Surveys 109

TechSee

JUNE 10, 2021

Absolutely, your customers aren’t happy to wait for service. Of course, in-person contact puts employees and customers at risk. Here are four truck roll optimization innovations to consider to improve customer experience, save a massive amount of money, and keep employees and customers safe. . Yes, they cost a lot.

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TechSee

MARCH 16, 2023

Since everyone begins a journey with the first step, we present a list of the core terms to help you understand how visual AI automation works. An OCR application can read this text so that a CRM or support database can automatically identify the relevant product. In the visual AI platform, OCR models integrate pre-trained models.

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TechSee

JANUARY 9, 2023

Increasingly, field service leaders are looking at new visual engagement technologies to improve their operational efficiency and customer and agent satisfaction. Integrating Visual Engagement Technology in Your Field Service Strategy. Visual Engagement Saving Unnecessary Trips. Visual Self-Service.

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Technology Telecommunications Self service Consulting 109

TechSee

JUNE 23, 2021

The pandemic was the catalyst that pushed many service organizations to re-think the way they interact with customers. Companies recognized the need to deliver engaging, frustration-free online experiences for their customers, and many turned to remote visual assistance to help them achieve their goals.

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TechSee

AUGUST 17, 2023

8 Ways to Optimize Remote Technician Downtime A remote video platform can significantly enhance the effectiveness of field service technicians by providing them with valuable tools, information, and support. Improved customer communication: The video platform can be leveraged to enhance communication with customers.

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TechSee

JULY 28, 2022

The evolution of chatbots in customer service has generated much fanfare over the years. Chatbots promise a better customer experience by reducing wait times, delivering the digital experiences customers want, and providing 24/7 service on-demand. But what can you do to improve customer trust and meet customer expectations?

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TechSee

MAY 20, 2020

Two years ago, we cracked open the champagne when Gartner named TechSee as a Cool Vendor in its CRM Customer Support and Service Report. TechSee was honored as a pioneer in Computer Vision AI-powered Visual Assistance for customer service, based on our proprietary, multi-patented technology.

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TechSee

NOVEMBER 18, 2022

While everyone else is spending time with family and friends, service teams are hard at work making sure their customer’s holiday plans aren’t interrupted by long wait times or service disruptions. Especially in the consumer sector, demand for service grows as customers begin setting up and using their new purchases and holiday presents.

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TechSee

NOVEMBER 22, 2021

And remote staff need help acclimating to their new reality, requiring enterprises to look for ways to reduce the resultant high remote IT support cost. . This means that companies must prioritize reliable round-the-clock remote IT technical support for their teams. . IT Support Services Prices aren’t Cheap.

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