virtual-assistant-services 
IdeasUnlimited
NOVEMBER 15, 2023
One way businesses are achieving this is by harnessing the power of virtual assistant services. Whether you’re in real estate, sales, or managing social media, virtual assistants can play a pivotal role in enhancing your productivity and profitability. What Are Virtual Assistant Services?
Ansafone
NOVEMBER 20, 2020
Virtual assistants and answering services both provide exceptional service to your business. The one you choose will depend on the style of support that best suits your company; by understanding how each works, you can select the right service to work for you. What is a Virtual Assistant?
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Call Experts
OCTOBER 13, 2022
An HVAC answering service can route calls to internal employees or send text messages. Choosing an exemplary answering service is crucial for your business, and you should consider a company that provides around-the-clock services. No matter how you feel about them, virtual assistants are growing in popularity.
CCNG
FEBRUARY 21, 2024
Your customers already want AI Customer Service. Artificial intelligence (AI) and Generative AI (GenAI) have created a new era of automating the most vital aspects of customer service. The leaders of this space have already explored how AI can improve your organization’s customer service (or support center).
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In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
TechSee
APRIL 9, 2024
In the world of customer service and technical support, a significant challenge often goes unaddressed: the visual gap. This gap represents the disconnect between customers and service agents, where words fail to convey the full picture of an issue or solution. Enter visual assistance, a game-changer for both customers and providers.
ShepHyken
JANUARY 4, 2022
Intelligent Virtual Assistant. The Opportunities and Fears Surrounding Intelligent Virtual Assistant. However, The Five9 Customer Service Index 2021 found that: Customers from the US, UK, Germany, Italy, and Spain all ranked phones as the preferred choice when dealing with customer service issues.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Don't miss this exclusive event!
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Today’s AI assistants are nothing like first-generation voicebots and chatbots that left most users frustrated and unwilling to interact with any kind of bot again. In this webinar, we’ll explore the latest capabilities of AI assistants—just how well do they understand user intent and execute tasks?
Speaker: Brian Morin, CMO & Mark Landry, VP of Product at SmartAction
In a world where top businesses are always battling for the best technology, you have to ensure that your virtual agent's design is the best in the competition. How data + business logic keeps virtual agents in their "swim lane". But how do you do this? Schematics of successful interactions.
Speaker: Brian Morin, CMO, SmartAction & Patty Kleinfeldt, Director of Q&E, AAA
One of the most trusted brands in the world, AAA, took the most critical aspect of their Customer Experience and handed it over to an AI-powered virtual agent for omnichannel self-service. The secret of data + business logic to keep virtual agents in their "swim lane". The most important principles for human-centric design.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
With so many options out there, how can you successfully add an Intelligent Virtual Assistant (IVA) to the phone channel to help your customers serve themselves? Best practices to successfully roll out a new IVA.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
How many hours do you think your call center agents spend answering repetitive, transactional calls that don’t require human assistance? Why the performance of TechStyle's virtual agents rivals that of live agents. You will learn: What factors went into TechStyle's first decision between tackling internally or outsourcing to a partner.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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