Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment.

Feedback 83

Feedback Surveys Customer Experience Management 83

GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. Phone support feedback. Purchase feedback.

Surveys 106

Surveys Healthcare Transportation Feedback 106

AWS Machine Learning

NOVEMBER 22, 2023

The IDP Well-Architected Lens is intended for all AWS customers who use AWS to run intelligent document processing (IDP) solutions and are searching for guidance on how to build secure, efficient, and reliable IDP solutions on AWS. Set up regular game days to test workload and team responses to simulated events.

Best practices 84

Best practices Metrics Feedback Enterprise 84

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. Apply the trained model to make predictions of future events.

Best practices 113

Best practices Engineering Scripts Analytics 113

customer sure

AUGUST 30, 2022

One question we are sometimes asked is; how often should we ask customers for feedback? Some expect there to be a golden rule or some formula to use which will give you the answer. One of our golden principles is to ask for feedback when customers are most likely to want to give it. Unfortunately there isn’t.

Feedback 62

Feedback Surveys 62

delighted

APRIL 19, 2023

Online survey distribution methods (think email, link, and website surveys) get great response rates and garner high-quality feedback for two reasons: they’re user-friendly and timed to catch folks while their experience is still fresh. QR code surveys fill that niche for real-world feedback. Why create a QR code survey?

Surveys 90

Surveys Feedback Best practices Marketing 90

Outsource Consultants

JULY 25, 2023

The term is often used in a blanket way to include several different types of machine learning. Generative AI is most attractive because it uses feedback from responses to output in order to handle complex inquiries better. The most common way to route a caller is through the use of interactive voice recognition.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Feedback 232

Feedback Surveys Technical Support Personalization 232

Spearline

OCTOBER 21, 2021

Networking equipment has sophisticated event logging. Whatever term gets used, Network Operations teams cringe. This is particularly the case where customers are seeking a quick response or have a complex request. Source: Statista) A business might use dial-out to connect to its customers or in-bound toll/toll-free services.

Telecommunications 113

Telecommunications Benchmark Engineering Feedback 113

delighted

DECEMBER 3, 2021

Think about all the apps you currently use that are centered around productivity. Automating surveying ensures consistent, reliable customer feedback, and avoids the need to retrain staff as team members change over time. You can even set Autopilot to send recurring surveys for ongoing feedback. Enter survey automation.

Surveys 97

Surveys APIs SaaS Engineering 97

AWS Machine Learning

FEBRUARY 24, 2023

AWS recently released Amazon SageMaker geospatial capabilities to provide you with satellite imagery and geospatial state-of-the-art machine learning (ML) models, reducing barriers for these types of use cases. For more information, refer to Preview: Use Amazon SageMaker to Build, Train, and Deploy ML Models Using Geospatial Data.

APIs 86

APIs Benchmark Government Analytics 86

delighted

MAY 11, 2023

They keep feedback collection as simple as possible by asking customers to rate your product or service on a scale of 1 to 5 stars. New to Delighted 5-star surveys or need inspiration on how to use them? We’ve gathered the 5 most popular ways customers use the fun and intuitive survey method to capture impactful data.

Surveys 52

Surveys Feedback Customer Support Education 52

AWS Machine Learning

NOVEMBER 22, 2022

For example, marketing could use this data to create campaigns targeting different customer segments. Customer service departments could use this data to spot customer dissatisfaction and take corrective action. Use cases for real-time sentiment analysis. Retail or B2C companies selling various products or services.

APIs 69

APIs CRM Feedback B2C 69

Nicereply

FEBRUARY 2, 2024

So, you’ve just wrapped up an event and feel pretty good about how it all went down. When you’re on the other side attending an event, you get hit with survey questions that seem to be trying to lead you to respond in a particular way. Displaying a certain forcefulness in soliciting feedback from participants.

Surveys 69

Surveys Feedback Education Best practices 69

Nicereply

JANUARY 17, 2024

Using new tools and tech can also improve the call center and help workers do their jobs more easily. Working harder to fulfill the customer’s wishes is essential in such cases. Trust us, every kind of customer values a heads-up from the company. Implement feedback systems to improve service quality continuously.

Complaint resolution 105

Complaint resolution Scripts Feedback Wait times 105

Global Response

MARCH 26, 2024

Working collaboratively also means that feedback should go in both directions. Implement a constructive feedback process that allows both parties to express concerns and suggestions. Regular feedback helps address issues promptly and reinforces a culture of continuous improvement. Tip #3: Cultivate a partnership mindset.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

ProProfs Blog

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

Feedback 124

Feedback Surveys Benchmark Sales 124

AWS Machine Learning

SEPTEMBER 7, 2023

In this post, we will build an end-to-end solution to find optimal control policies using only historical data on Amazon SageMaker using Ray’s RLlib library. To learn more about reinforcement learning, see Use Reinforcement Learning with Amazon SageMaker. The following diagram describes the architecture used in this workflow.

Metrics 94

Metrics Engineering Scripts Accountability 94

VirtualPBX

OCTOBER 4, 2023

They are typically used for local communication and may incur standard messaging rates for users, depending on their mobile carrier. National Reach One of the primary advantages of using a toll-free text number is the ability to reach a national audience. The Benefits of Toll-Free Text Numbers 1.

Real estate 98

Real estate Marketing Sales Customer Support 98

CSM Magazine

JANUARY 12, 2023

2: Be responsive to their problems/feedback. Suppose a manager isn’t willing or able to listen attentively enough about what their employees want regarding feedback or advice. In that case, those same people might reach a point where they don’t care about continuing to work with the said organization anymore.

Morale 52

Morale Feedback Management Personalization 52

JustCall

AUGUST 7, 2023

SMS marketing can increase revenue by 200% during key events like Black Friday and Cyber Money. As such, conversational AI SMS would be one of the first and most obvious use cases. Using AI for text messages achieves this goal within just minutes – one click, and you will have an expertly crafted text message.

Sales 52

Sales Customer Service Marketing Feedback 52

AWS Machine Learning

MARCH 22, 2023

Generating this data can take months to gather and require large teams of labelers to prepare it for use in machine learning (ML). Instead of thousands of images, you simply need to upload a small set of training images (typically a few hundred images or less) that are specific to your use case via our easy-to-use console.

APIs 81

APIs Metrics Engineering Feedback 81

SmartAction

JANUARY 17, 2023

The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. The demo covered common self-service use cases, like scheduling, order tracking and troubleshooting across multiple industries.

Virtual Agent 56

Virtual Agent Self service Contact Center Feedback 56

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

AWS Machine Learning

JUNE 13, 2023

is a pioneering partner in the field of data utilization, helping companies create business and improve their management through the use of data. This post discusses how to structure internal knowledge sharing using Amazon Kendra and AWS Lambda and how Amazon Kendra solves the obstacles around knowledge sharing many companies face.

Chatbots 78

Chatbots Engineering Enterprise APIs 78

Totango

FEBRUARY 14, 2020

Marketing can use customer insights from the CS team to create campaigns that speak more directly to specific audiences. CS teams, meanwhile, can benefit from events that would help customers, such as webinars, meet-ups, and industry events. Identify candidates for case studies, testimonials, press releases and more.

Marketing 98

Marketing Enterprise Customer centricity Feedback 98

ClientSuccess

JANUARY 25, 2021

Case Studies. Case studies are one of the most common types of customer marketing initiatives, but there are a few things to remember before passing a customer contact over to marketing. Your customers should be in the right ‘stage’ for a case study or else they may feel overwhelmed and put-upon. Product Enhancements.

Customer retention 81

Customer retention Marketing SaaS Accountability 81

AWS Machine Learning

MAY 3, 2023

Feature engineering refers to the process where relevant variables are identified, selected, and manipulated to transform the raw data into more useful and usable forms for use with the ML algorithm used to train a model and perform inference against it. ML models are largely dependent on the features used to create it.

Engineering 71

Engineering Metrics APIs Big data 71

Taylor Reach Group

MAY 11, 2023

Hold agent town halls as “no questions excluded” events; hold them regularly and schedule them in advance. Hold multiple events to accommodate schedules. You may want to check your original use case on what problems your were going to solve with the technology. Pay a decent wage, otherwise they will leave.

Contact Center 62

Contact Center Morale Consulting Consulting 62

CSM Magazine

JANUARY 29, 2024

Every reputable company ensures that its customers can contact them in case they have any questions or experience any problems. If users have complaints, this feedback helps a brand improve its weak points. If this is not the case or their inquiry is not so urgent, they will typically email the support team.

Omni-channel support 52

Omni-channel support Customer Service Entertainment Banking 52

Nicereply

NOVEMBER 21, 2023

You can then use the NPS formula to calculate your overall score, which results in a number between -100 and +100. When to use NPS surveys Knowing the right time to send out NPS surveys can greatly impact the quality of data you gather and the insights you gain. If your brand voice is casual, use conversational language.

Surveys 59

Surveys B2B Feedback Education 59

AWS Machine Learning

OCTOBER 5, 2022

Many companies, even those with sophisticated fraud teams, use rules-based solutions to detect compromised accounts because they’re simple to create. This post discusses how to create a real-time detector endpoint using the new Account Takeover Insights (ATI) model in Amazon Fraud Detector. Upload event data. Evaluate the model.

Accountability 71

Accountability APIs Metrics Engineering 71

GetFeedback

FEBRUARY 12, 2019

Collect real-time, quality feedback from on-the-go customers. GetFeedback’s SMS survey solution, SMS Invitations, has three elements that drive quality feedback and improve the customer experience: Automation: Survey invitations are automatically sent to customers after an interaction to prompt real-time feedback while it’s top-of-mind.

Transportation 94

Transportation Surveys Feedback CRM 94

AWS Machine Learning

JANUARY 26, 2024

Specifically, this post seeks to help AI/ML and data scientists who may not have had previous exposure to security principles gain an understanding of core security and privacy best practices in the context of developing generative AI applications using LLMs.

Best practices 123

Best practices Government Engineering Accountability 123

AWS Machine Learning

AUGUST 3, 2023

Use cases range from self-driving cars, content moderation on social media platforms, cancer detection, and automated defect detection. In some cases, a more custom solution might be needed along with the service to solve a very specific problem. One such case is to detect the position of a car.

APIs 64

APIs Scripts Engineering Technical Support 64

Nicereply

FEBRUARY 20, 2023

Before Nicereply, we relied 100% on feedback from third parties and did not have any direct customer feedback. In order to excel at our core values, Salecto needed feedback directly from its customers.” Our customers can now provide us with direct feedback, and we can react quickly if they are unhappy.”

Feedback 52

Feedback Consulting Consulting SaaS 52

AWS Machine Learning

APRIL 4, 2023

Overview of solution We use a fully deployable AWS CloudFormation template to create an Amazon Simple Storage Service (Amazon S3) bucket, which becomes the source to store your Amazon Kendra FAQs. This solution uses an AWS Lambda function that gets triggered by an Amazon S3 event notification.

Consulting 70

Consulting Consulting Accountability Enterprise 70