use-cases 
Callminer
OCTOBER 24, 2022
In CallMiner’s continued work with mortgage lenders and financial institutions, we’ve identified four key use cases for conversation intelligence technology. Read this blog for more.
Callminer
JANUARY 9, 2023
Read this blog to better understand what real-time analytics is and how it works, as well as 25 real world examples of how organizations across a range of industries benefit from real-time analytics.
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Upstream Works
MARCH 28, 2024
Our latest blog post explores three practical vertical use cases for video engagements in contact centers. The post 3 Use Cases for Video CX in the Contact Center appeared first on Upstream Works.
kommunicate
AUGUST 4, 2023
The post ChatGPT For Enterprises: Use Cases And Solution appeared first on Kommunicate Blog. December 4, 2022 – ChatGPT touches 1 million users, making it the fastest growing internet application of all time. January 23, 2023 – Microsoft announces that it is investing $10 billion in OpenAI.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
You will gain insights into how to use journey maps to identify pain points, opportunities, and touchpoints where orchestration can make the most impact. 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys.
AWS Machine Learning
FEBRUARY 6, 2024
To support overarching pharmacovigilance activities, our pharmaceutical customers want to use the power of machine learning (ML) to automate the adverse event detection from various data sources, such as social media feeds, phone calls, emails, and handwritten notes, and trigger appropriate actions.
HelpCrunch
APRIL 14, 2022
The post FAQ Chatbot: Definition, Types, and Use Cases appeared first on HelpCrunch blog. Today 82% of users expect an immediate response from brands, and around 73% of customers prefer to get their questions answered via live chat as it’s the most satisfactory form of [ … ].
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In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index. Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research.
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In this whitepaper you will learn about: Use cases for enterprise audio. Deepgram Enterprise speech-to-text features. How you can label, train and deploy speech AI models. Overview of Deepgram's Deep Neural Network. Why Deepgram over legacy trigram models.
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Speaker: Sam Hahn, VP of Technology & Technology Evangelist, eGain Corporation
Barriers to adoption include identifying use-cases, getting and sustaining funding, formulating a strategy, and lack of staff skills. You will learn top trends, proven use-cases, best practices, and real-world at-scale success stories for contact center AI. How to form a clear strategy to succeed in using AI.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
This session will cover key metrics used to determine ROI. This is a practical approach to CX measurements – less about the mechanics and more about what to choose, how to decide on what metrics to use, and how to build a business case for CX. The case for investing in CX initiatives.
Speaker: Brian Morin, Helena Chen, and David Parsons from SmartAction
Let’s put AI assistants to the test by engaging them in a live conversation and see how they perform under different use cases. What use cases are ideal for automation -- and what’s difficult for most virtual agents to get right.
Speaker: Brian Morin, CMO, Mark Landry, VP Product, Marilyn Cassedy, Director of Customer Success, SmartAction
This has been true for more than a hundred clients encompassing hundreds of use cases across 12 industries. Understand top use cases driving conversational AI adoption. Join Brian Morin, Mark Landry, and Marilyn Cassedy of SmartAction, and learn how to streamline your customer service.
Speaker: Sofia Burton & Tiffany O'Malley from SmartAction
To convince stakeholders, one must develop a business case for conversational AI in the first place. How do you make a real case for implementing self-service in the contact center? Demonstrating those best use cases. Determining which calls are best for automation.
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